I would like to, for the record, clarify, that I have never in my life left a review on Yelp before. That being said, I felt it important to document the experience I had at 6 by Gee Beauty.
I had never been in this shop before, but, as an avid fan of Le Labo products, wanted to drop-in and take a look. My first impression was that it is well organized. Since I was the only customer present, it was very calm (I assumed only one customer would be allowed in at a time due to the store being so small).
The sole millennial blonde working there was texting on her phone as I entered and as I said hello she said "hi" in return. Her demeanour was palpably disinterested. It was clear she would really rather not be there. She was lackadaisical, generally, with a flat affect that seemed to suggest she felt she was above working in this position and would, frankly, prefer if customers would not show up so she could proceed with sitting down and doing whatever it was she was doing on her cell phone .
I proceeded to tell her the exact product I was looking for. She found it and asked if it was a gift. I said it wasn't and she looked genuinely relieved to not have to gift wrap it.
I then asked her about a series of products that I hadn't tried before as I was curious about their scent. She then proceeded to spray a number of these scents onto pieces of paper and then handed them to me. She didn't write down what any of them were, however, and, honestly, by the time I walked home and took them out of my bag, they all smelled the same. I had no way of knowing what was what.
At a certain point I noticed someone standing in the doorway of the shop. Wondering if I was taking too long and holding up other customers I said "I'm sorry, I should hurry up here." To which she rolled her eyes and said "It's fine - it's just the cleaner". It's difficult to encapsulate the disdain with which she said this and it made me feel very uneasy. It was at this point I decided I would not be returning to this store.
It was then I said I would like to take my product, pay, and be on my way - and THIS is the best part: She replies: "Fine, I can ring you up over here - for your ONE product - after ALL those testers."
You know what, young lady? You have deplorable customer service. And worse than that, you are genuinely unkind. I spent $150 on a balm for myself, as a treat, because I am going through a really hard time at the moment. You made me feel small. You made me feel bad for the cleaner who you dismissed with such disdain as he stood in the cold. You made me feel bad for the business owner(s) of this establishment, who probably worked really hard to get this business up and running. I am certain this is not the kind of experience they envisioned for any of their customers.
I sincerely hope you take some time to self-reflect and reconsider your behaviour moving forward. The way you conduct yourself is a disservice to the business and it is a disservice to yourself. read more