HAILEY PLUMBING has done repair work and on a separate occasion replaced a water heater for my…read moreelderly parents. We call on them because they always do a great job and go above and beyond. They provide prompt and consistently reliable service at a fair price. They are true professionals, HIGHLY RECOMMEND.

The best in service in my book. They came to our home the same day we called. Diagnostic was…read moreperfect as we needed a new facet. After we bought the new facet, we were scheduled one day out and the team were here on time, did the work efficiently and promptly. So excellent!

they are spendy!!! get an estimate and I got charged for things not needed. Fortunately I was…read morethere to see exactly what was done and how long it took.

I contacted multiple plumbers by Yelp and phone (only could leave messages). Jeremy was the first…read moreto call me back. He even said he could install my new kitchen faucet that afternoon. He called me as promised, showed up on time and finished it in about and hour and 15 minutes. Jeremy greeted me with a handshake and a business card, then removed his shoes before walking in. I would absolutely recommend using Mountain West Plumbing. Thank you Jeremy, I love my new faucet!

Wonderful job! Jeremy personally answered phone and squeezed me into his full schedule for my…read moreplumbing emergency! He ended up installing an beautiful new toilet after hours. Can't thank him enough as I only have ne bathroom:)

Matt and his team have done a few things for me over the years, replaced a toilet, removed a…read morebathtub, and replaced my hot water heaters, and they've been wonderful. They're professional and reasonably priced. They call and agree to meet me, and I don't end up waiting around all day for them to show up. They've always left the workspace they were in clean too. Above all they have never talked down to me. As a woman, it happens to me with car mechanics, contractors, and carpenters and it makes me crazy. Just because I'm not experienced in that field, doesn't make me stupid, and I never return to that business. These guys are great.

Blair from pioneer heating verbally assaulting me when I called and asked (who I thought was his…read moreguy) to not put construction waste in dumpster. This after the person throwing pipes into dumpster told me to hush when I politely asked him not to put waste in there.  I reported him to BBB and notified police after Blair the owner made me feel threatened and yelled swear words at me. This is outrageous!  Being sworn at while eating breakfast on my deck is beyond unprofessional. He told me he didn't want "This fucking contract" and "Doesn't need this f.ing contract" and added I should  "Go call Carol at Terra (the property management company) and good luck with that."  He threatened me and verbally berated me. I argued back ofcourse until he added a few choice words I won't repeat her. Then I decided to yelp and BBB his rude ass!

I had Evans Plumbing come out and replace my main water line to my home. They required a 30%…read moredeposit before they could do any work. When they came out I gave them a check for $1,944.60. A few days later I got the remainder of my bill for $4,537.40 which I mailed in. About a month later I got a bill for $1,944.60 plus interest. To make a long story short, I called in several times to tell them I can see the check cleared my bank but they still said they couldn't find it. They said they will look into it but I never heard back from them but they kept sending me a bill with more interest. I had to call back several times see what's going on. The receptionist argued with me that it takes time to find the check (the check was deposited 3 months ago) and I called 21 days ago, gave them the check number for them to look into and never heard back (kept getting billed with interest). This last call they said they could see the check and it "should" be resolved. If this is the service you like then I'd say go for it.... Update: Evans Plumbing called me and apologized for the situation and told me the feedback/training they provided to their administration dept. I can appreciate a business that knows when their customer was not treated to their standards and is trying to learn and grow from their mistakes. I would gladly do business with Evans Plumbing in the future and would refer them to my friends and family.

Called about getting two toilets fixed. One would run unless you pulled up on the handle and the…read moreother wasn't holding enough water if sat idle for too long. Nothing that shouldn't be a easy fix. First time they came was 4 hours past the allotted time frame. Claimed they fixed it but it was apparent immediately after they left it was exactly the same as when they arrived. Call again to report that nothing was ever fixed. Never got a bill so assumed they dropped it since nothing got fixed. Only to receive a late notice to a bill that never came. Again call to tell them nothing was fixed and no bill was ever received. They agreed the first bill should be dropped and they'll send someone out again to try to fix the problem. This time they came and replaced parts, leave and again nothing works as it should. Same exact problem on both toilets. Call to tell them again nothing has been fixed to only get the answer "well you probably need new toilets". Evan's plumbing is great at showing up late, not fixing your minor issues, not sending invoices then threaten to send late invoices to collection. I wouldn't take a free toilet from these hoopleheads if they offered and should have had my lawyer pursue fraud claims against them.

How this company is still in business is a mystery. Not only does it take 1-2 weeks to even get a…read morescheduled appt with them, they never even bother to SHOW up for the appointment that took so long to get scheduled! Calls to their office are useless, as they claim "we can't reach our technician...we have no idea where they are/when they'll show up, ..." I'm so disgusted with their incompetence, disrespect for customers, and unreliability. After 10+ years of being treated like my business doesn't matter to Wilro, I'm done. I, for one, will not be disappointed in the least when this local business closes for good.

The service personal are terrific. The hourly charges reasonable. However the up charge for…read moresupplying a new water heater ... OUCH. We called to inquire on the price for the water heater and pointed out the exact model retails for hundreds of dollars less than the cost shown on our Wilro Plumbers bill. To no avail however ... poorer yes but the warm water is nice.

He called in advance and arrived on time, the plumbing was in bad shape, he worked in the rain…read moretrying to fix it for over 2 hours. The end result was excellent and we won't forget his hard work.

great experience from start to finish. discussed different options and explained differences in a…read moreway I could understand. upfront pricing. my bathroom remodel turned out great. they even recommended a great tile guy

Terrible company! I had to keep calling them to ask when they were coming and then once they…read morestarted, I had to keep calling to get them to finish the job! Took 2 months for them to finish a water heater and filter install. I had them come back to help fix a problem with the water heater, he said he would send me a quote and I never heard from him again. Then they billed me for mistakes their technician made that the inspector found and tacked on $49.00 in interest for 14 days. I just moved here 4 months ago and have worked with a lot of companies to do repairs to my house, this company only caused more stress to an already stressful time.

Having spent my grown up years in a country where customer service shone not "above" but rather…read more"below" the rest, I shall never take for granted the good service I got in this country of mine here for the past 56 years. Your service is no different and Matthew from your Hailey ID section who helped for a couple of weeks from Gearhart OR did an excellent job. He was professional, focused, and customer friendly. Thank you very much and I will recommend your company to customers.