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    561Customs

    5.0 (1 review)
    Open 7:00 am - 7:00 pm

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    Clothing printing

    Sign screen printing

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    4 years ago

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    Ballard Designs- West Palm Beach

    Ballard Designs- West Palm Beach

    4.0
    (4 reviews)

    This is the review I posted on trusted pilot, thought I would share here. Given that the overall…read morerating for Ballard designs on the site is a 1.6 given my customer experience, I'm not surprised. I've been longtime customer and am extremely surprised. Furthermore, it doesn't seem like the company needs any advice since the rating is so incredibly low. I'll see if this gives me a better outcome?!? I used to work for a big name consulting firm doing operational reviews of companies. This one has a lot of symptoms and cracks that should be looked at. Here's my experience. I ordered a rug from the store in West Palm Beach. The sales rep there told me I could check my rug delivery on the Internet. I never received an email informing me of a tracking number so after several weeks, I called the store, was given one and told that the ship date was February 26 having been to the store in January. February 29, I checked the website and all it said about the order was that it was in process. So I called. The first thing the automated system told me was that I did not match my phone number but yet the correct phone number is in their system. So I spoke to a customer service rep and they told me the order was canceled. The reason being is that my credit card did not go through. I had the previous week had some fraud on my card and it was cancelled. Despite that happening, I received no email or phone call notifying me or to rectify the situation. When I spoke to the supervisor, he said invariably the email was in my junk or spam folder, and I told him that that was not the case. I receive tons of marking emails but yet not one on the status of my order at any time. The customer service rep said items now are on back order. however, the supervisor said they had a few in stock. I was put in the queue. I inquired as to how I could be put first in line in the queue given the situation and non communication. No can-do. This company needs to look at their operations and see where the cracks are and correct them. Very very disappointed.

    I have been looking everywhere for good quality bathroom rugs with no success. I saw these guys…read moreonline and drove over there to see if they could help me. It took them less than two minutes to come up with exactly what I was looking for. The fact that they were warm, friendly, and enjoyable to speak with didn't hurt either.

    Rex & Rex Oriental Rugs and Furniture

    Rex & Rex Oriental Rugs and Furniture

    3.4
    (5 reviews)

    I visited the store today. Both the Owner and Salesperson were very pleasant and easy to deal with!…read moreI have been looking for authentic handmade rugs in large sizes for a while and could not find the exceptional selection of rugs in stock from the few other stores around. The staff and owner were very knowledgeable on weaving and knotting of the rugs I selected. They are also very familiar with current fashion trends. I purchased a 9'6" x 13' 6" rug and a 8' x 11' rug and am very satisfied with my purchase! My decorator informed me that they are in business since 1983 and very honest and reputable and referred me to the store! I would ask anyone to try them out! You won't regret your visit. John B.

    to the person that left a one star review, that's an extremely hurtful and unfair representation of…read morethis business. i went here by chance to look for a hand woven area rug, after going to 3 other places and discovering there are only cheap polyester knockoffs mostly now. they are making less of these creations as they're so labor intensive. so mostly at the big box stores you get horrible polyester carpets that feel no better than cardboard. this place is the mecca of hand woven carpets. i doubt you can find this almost anywhere else in the country. its an AMAZING place. you simply won't find the selection of these rugs anywhere much less at half the price of what you can find similarly online. if you want a hand woven high quality(ie. not cheap) rug please this is the place. they're awesome people and they give amazing service.

    561Customs - rugs - Updated July 2026

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