This is the review I posted on trusted pilot, thought I would share here. Given that the overall…read morerating for Ballard designs on the site is a 1.6 given my customer experience, I'm not surprised. I've been longtime customer and am extremely surprised. Furthermore, it doesn't seem like the company needs any advice since the rating is so incredibly low. I'll see if this gives me a better outcome?!? I used to work for a big name consulting firm doing operational reviews of companies. This one has a lot of symptoms and cracks that should be looked at. Here's my experience. I ordered a rug from the store in West Palm Beach. The sales rep there told me I could check my rug delivery on the Internet. I never received an email informing me of a tracking number so after several weeks, I called the store, was given one and told that the ship date was February 26 having been to the store in January. February 29, I checked the website and all it said about the order was that it was in process. So I called. The first thing the automated system told me was that I did not match my phone number but yet the correct phone number is in their system. So I spoke to a customer service rep and they told me the order was canceled. The reason being is that my credit card did not go through. I had the previous week had some fraud on my card and it was cancelled. Despite that happening, I received no email or phone call notifying me or to rectify the situation. When I spoke to the supervisor, he said invariably the email was in my junk or spam folder, and I told him that that was not the case. I receive tons of marking emails but yet not one on the status of my order at any time. The customer service rep said items now are on back order. however, the supervisor said they had a few in stock. I was put in the queue. I inquired as to how I could be put first in line in the queue given the situation and non communication. No can-do. This company needs to look at their operations and see where the cracks are and correct them. Very very disappointed.

I have been looking everywhere for good quality bathroom rugs with no success. I saw these guys…read moreonline and drove over there to see if they could help me. It took them less than two minutes to come up with exactly what I was looking for. The fact that they were warm, friendly, and enjoyable to speak with didn't hurt either.

hey do you need a beautiful gorgeous rug that will not just look amazing but will fit your space…read moreperfectly? are you looking for something a cut above that will bring elegance and luxury into your every day? this is the place to find it. first stop by and pick out a fabulous rug. Then Dana and her team will bring the rugs you like over to your place so you can get a real look. they will professionally install them on the spot or make any necessary adjustments and redeliver. Dana is a rug whisperer, if there is such a thing. She gets you, your space, and helps you put it all together. I could not be happier with my two fabulous rugs.

Excellent company to do business with was very pleased with service, staff and delivery of 3…read moreoriental rugs.

My Wife and I are very happy with the results of the work done by Carpet Designs Unlimited. It was…read morerecomended by our Decorater Brenda Tucci. She was spot on , again. We had our Stairs Recarpeted, Two Bedroons Carpeted and The rest of the house Recovered with Vinyl Planks. Their employees were Very Good , very neat, very professional, and after 58 years of marriage, I have never seen a better job.

My wife and I couldn't be happier with the new floor Patricia and Bruno installed yesterday. An…read moreexcellent choice of laminate, thank you Patricia, and a solid and professional job by Bruno and his team. I was surely worried, there are lots of horror stories around, but that was unfounded. The project was a resounding success. My wife and I thank you all...

We were looking to replace the carpet in our bedroom. We stopped in on store that has annoying…read morecommercials on TV. We found something that we liked. We always like to get a more than one quote, so I found Carpet Milks Direct. I had seen them before while visiting other shops in the same plaza. I was never impressed by the outside. This time I said what could it hurt carpet cones from the same place. We are very happy with our choice. John was very helpful in making our selection. Delivery was fast and the installation guys were fantastic, courteous and conscientious

Tony and Steve were great to work with! Excellent service and the installation crew were hard…read moreworking, efficient and knowledgeable.The job they did was outstanding. Thank you all so much. Our shower is beautiful. We would highly recommend Carpet Mills Joe and Peg Sharp

I loved my experience with this small family owned business. We are new to Boynton Beach. Our…read moredecorator, Jill K. recommended Medina Rugs for its' personal service. She was spot on. Diana and her husband Nelson were incredibly helpful. Their patience and advice was appreciated. Their recommendation on the size that would be best was excellent. Their pricing is competitive. The selection was wonderful and we love our new area rug. I love supporting small businesses especially when they make the experience such a treat. We will definitely return when we start decorating the next room.

From the owner: We specialize in all types of area rugs including traditional, transitional, contemporary, art deco…read moreand custom to fit all budgets. We also have wall to wall carpeting and laminate flooring. Finally we are hand washing experts of area rugs. Our showroom has professional color designers to help you make your selection. Family owned business with more than 30 years of experience.

I highly recommend the Rug Factory. At the start of my area rug search, I went to two other major…read morefurniture companies that sold rugs. I found a beautiful rug at one of them and they offered me a price. Luckily I took a picture of it and had the details in it. When I came to the Rug Factory, Tayfun assisted me. I showed him the picture of my rug and he found it in his collection. He offered it to me at a substantial discount. I decided I would purchase it from Tayfun. I paid for it in full and within 2/3 weeks the rug came in. Tayfun personally delivered and placed the rug under my dining room table and chairs. It was perfect and I am totally pleased with my entire experience. I will definitely need another rug and I plan on purchasing it from Tayfun at the Rug Factory at that time.

I needed an area rug. So I went to the rug factory that was recommended. Sadi and this lovely…read moreblond women were so helpful and nice. They explained the rugs they had and that if I liked a rug they could get it in the size I needed.I found one that I liked and asked if I could take it home and try it out . This was no problem at all. They rolled it up and put it in my car. They didn't ask for any I.d. Or take my credit card number.. they were so very nice . They have a very large selection of rugs in all sizes and colors. I highly recommend them and the store.

I've been looking all over Florida to find a professional rug expert that would clean and repair my…read moreantique rug and I'm so glad I've found this place...these guys are the best. They not only know a great deal about antique rugs, they're also very friendly and professional. They restored my antique rug, that I thought I'd never be able to use again, to its original state. I'm 100% satisfied.

From the owner: We specialize in cleaning, repair and appraisals of your treasured oriental rugs. Our expertise and…read moreexperience enable us to care for your rugs in a way that will bring out their beauty and restore their value. We pride ourselves in proper reliable cleaning methods that have stood the test of time. Our artistic workmanship in the repair of damage due to ware and tear is on the level of a masterpiece. We also have a small but exquisite collection of antique and vintage hand knotted rugs from several locales in Turkey, a few Persian, and a few Russian. Our collection includes some interesting pieces such as cradle covers, wall hangings, saddle bags, salt bags, flat woven and pile rugs. Our new hand embroidered silk pillow covers and table covers are amazing works of art.

I can't get in touch with them as the number listed in non working. I have floors that are…read moreunfinished!!!

Florida Carpet & Interiors staff are very friendly and knowledgeable. Their prices and service are…read moregreat! I recommend them highly to my clients, friends and families. Roselyn Gross Keller Williams Realty of the Palm Beaches 561-628-3976

Make sure you call before you show up, been here two days in a row just to see this signread more

Absolute Turd!!!! Don't deal with this crook,,,, Over priced and lied about the whole deal…read more 0 stars

Lots of beautiful clothes - higher end designer. Get ready to spend some money. Not cheap, but good…read morepricing for what you're buying. The owner was a blast. She's a great saleswoman!

When I walked in the door of the Wellington store, I didn't know what to expect ... when I walked…read moreout of the Wellington store, I had purchased a queen sofa, matching love seat and a lovely modern wing chair. I was delighted with the customer service who set me up for delivery. The furniture arrived as promised...when I found the bottoms coming apart in a few areas, they came out and fixed it to my satisfaction. Today and thinking of more reasons to visit.