I don't generally feel the need to leave a review, however, this situation was so unbelievable for myself and family. Greg S came to our home and seemed pretty incredible by saying all the things we needed to have done were possible. For example, we all agreed to doing a stairs, completely redoing the entire upstairs, etc. We signed for this to be done and set an appointment for the next week. This appointment for install was delayed by 2 weeks. Another note of concern is when you sign with 50Floor, you agree that if you need to cancel, you will do so in 3 days. However they didn't come until 2 weeks after initial "install appointment", therefore, you're pretty locked in without any way to back out or you will pay a hefty restocking fee.
Communication on "if" the installers were coming was pretty minimal also. The biggest issue I have with this company is the salesman, Greg, said what we needed done was possible and we signed a contract to that. The installers said, things were not possible and would require some major adjustments that didn't align with our vision or what we signed for. Again we agreed and signed to what Greg said would occur.
After the installers left, the upstairs was "done" but they left the stairs to then turn several days later. The day the stairs were installed, I was left with such a mess, in fact I was devastated. See pictures below. The installers were frustrated as they wanted us to "sign" that the work below was actually "finished". You be the judge for yourself if you think that's finished, quality or even customer service.
It took many calls with Tom to get things "corrected" and never was there an apology. My daughter got cut on a "nail" (several by the way) sticking through the steps. Also my steps moved, quarter round was cut unevenly, etc etc....
They "corrected" the stairs and never followed up or again, even an apology. Just crickets. I am shocked by the lack of professionalism that was "promised" by the sales guy who will say whatever he needs to make a buck. The installers left us with a mess and unfinished job and the installer coordinator, never once apologized. In fact, we have never felt more disappointed or disrespected by a company before. I feel the worst for the installers since the sales team and installers obviously do not talk. Regardless, these pictures say a lot more than I can.
Do not use this company. Do your research. Too bad I can't post video. read more