The dentist is ok, but it really feels like they just want your money and don't actually care about you. The receptionist here is literally the worst customer service rep I've ever encountered. A straight up bully!
I live very far from the office and was finishing up a large project and had to cancel an appointment, they tried to charge me $200 bucks for the 'late cancellation' and it says that literally, no where in their policy. When I objected they reduced it to $100. They would also charge my credit card repeatedly without talking to me and had fill in reception that caused me to have to pay extra my next visit because she didn't charge me properly.
Whether or not their intention is to squeeze every single drop out of you or not, it feels like it - which is the problem.
Save yourself the headache. read more