Today leaving work one of their vans almost sideswiped me on Polaris Parkway, then cut in front on me causing me to slam my brakes! This people are driving our disabled family members??? To top it off the van had only one of 3 brake lights working. That's safe License number HBW 4499. White Chrysler Mini Van read more

5 Star Transportation Services - Company name - Medical Transportation Near Me - Columbus, Ohio

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I would not recommend using 5 star transportation to send your grandmother/grandfather, mother/father, wife/husband, or child to use this service! I have had nothing but horrible experiences; yes more than one. First car that arrived, I could literally hear the car coming down the road. I had to ask myself, and this is 'reliable' transportation to/from medical services. Second time, the car was filthy ... yes, filthy dirty and smell, too! It smelled like a wet dog. The seats and window ledges were taped with duck tape. It certainly was an older vehicle, I'm guessing at least 12-15 years old. Third time, was the worst... and the last time! The driver arrived an hour late. The car was must as dirty and smell as the last one. In addition, the windshield was cracked, and the outside left rear car panel was off the car. It too, was an older vehicle. The driver drove erratically at times, and even drove down Neil Ave which was a restricted roadway that was barracked, with a gate due to festivities at the Ohio State Fairgrounds. I firmly told the driver to turn around "there's no outlet here". He insisted he would find a way, and drove erratically through the gate, by passing the gate. The gate guard ran out screaming... "turn around"!!! The driver insisted he could find another way out. At this point, he was cutting through parking lots weaving and with quick turns. I was literally freaked out at this point! He finally, after 20 minutes, drove back through the gate with a lead foot and preceded to drive down on the wrong side of the street for a block or two. He also talked on his phone and texted while driving. I insisted he put down his phone "NOW"! I was completely fearful of my safety! At this point, he was cussing out other drivers saying it was their fought, and continued to speed at 80 mph on 71 N while weaving in and out of traffic. Again, I can't stress enough.... Do not go with this cab service! Cars aren't properly maintained, and drivers throughly screened! Your safety could be in jeopardy! read more

Writing as a nurse in an outpatient ambulatory surgical center, our experience with this transportation company has not been great. We had a patient with a WC here for an appointment at approx. 1430; the transportation company was called and it was verified that it would take 15-20 minutes to pick up the patient post visit once we had called to request a ride. When we contacted the transportation company at 1640, we were advised that it would be more than an hour for a vehicle that was equipped to handle a WC d/t 'high demand'. We had previously advised that the patient would need to be picked up within 20 min of our call, as the center closes at 1700. In the end, we contacted another transportation company through the patient's insurance - a quote of 20-30 min was given. Please, if you are using this transportation company, please schedule your appointments early in the day so they have time to actually come and pick you up with and sense of timeliness. Otherwise, you may be doomed to wait over an hour for a simple ride home. read more

ProCare is the worst company as far as I'm concern, the dispatcher is very nasty and rude, they lie and they are also later , today on January 06, 202 they came to pick me up at 10:0015 am when I was needed to be at work at 8:30 WOW. These company need to make change point. read more

Please give us the option of negative stars Yelp. 5 star can be late with you and cause you to miss appointments has but no tolerance if your 5 mins behind schedule. The company's owner is so pitiful I refuse to waste the time to type another word! read more

I'm a nurse at the main campus of the Cleveland Clinic. My patient today used this transportation service to bring her to the main campus and take her back home. The patient arrived on time for the appointment. Requested for patient pick up at approx 11:35, we were told he would arrive in 14 minutes. At 12:02 we called the driver's cell phone. He stated he would arrive in "10 minutes". At 12:17 we called the dispatch line. Spoke with Sarah. She stated there was an emergency call that needed to be completed before my patient could be picked up. While expressing my frustration with the lack of communication to the patient, Sarah hung up on me. Driver arrived at 12:25. My patient was very upset. Stated she was nervous in the city by herself and wished she knew someone in the Cleveland area she could call. After I returned to my floor I called to speak to a manager. Sarah stated she was a manager. Again, I attempted to express my displeasure with the communication, and again Sarah hung up on me. Horrible customer service. read more