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    5 Star Carpet Cleaning

    1.3 (4 reviews)
    Closed 8:00 am - 4:00 pm

    Services - 5 Star Carpet Cleaning

    Carpet cleaning

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    7 years ago

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    6 years ago

    Very disappointed. Did not stick to appointment times at all. Work was shoddy and I wouldn't call them again. Very strange.

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    6 years ago

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    Stanley Steemer

    Stanley Steemer

    (15 reviews)

    I am extremely disappointed with Stanley Steemer. I booked them to clean and deodorize an area rug…read morethat my kitten had begun peeing on, which was clearly explained in my online booking notes and again in person. At no point did anyone from their team say they couldn't handle the job. When I got home after the first cleaning, it was obvious the rug still smelled strongly of cat urine, like nothing had been done at all. They sent another technician the next day, who admitted after a closer look that they likely couldn't clean the rug properly in the first place. That means they had multiple chances to be upfront and professional: when I booked, when they came the first time, and before they charged me. Instead, they wasted my time and money. When I asked for a refund for the rug cleaning, management refused. The manager even had the technician confirm on speakerphone that the rug wasn't properly cleaned--and still denied a full refund. They only offered $40 out of the $140 bill, then rudely said "take it or leave it," and when my husband pushed back, the manager said "then I'll give you nothing" and hung up. This company is both incompetent and rude. They clearly don't care about customer service or honesty. Do not hire Stanley Steemer unless you want your rug left dirty and your time wasted.

    0/5 stars- unprofessional, franchise managers/owners rude and unapologetic. Leadership from…read morecorporate team doesn't want to take accountability to customer complaints. Worst customer service ever.

    5 Star Carpet Cleaning - carpet_cleaning - Updated May 2026

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