Nashville TN are. The techs were nice, but very young and not super knowledgeable about their services. One tech really struggled to answer any questions w/o stumbling over himself and when I asked about specific stain treatment, he did recommend I get the "soil lifting solution" added to the cleaning. That was an additional $50 wasted. He was going to take my payment and not even bother to do a walk-thru to see if I was satisfied with the work done. I stopped him and had him go through the rooms with me. I didn't have over the top expectations, but I certainly didn't think the results would be basically null. He saw as well as I did, that the carpets essentially looked no different than before (even after they applied said "stain lifter"). Poor guy scrambled nervously and didn't know what to say. Like I said, young guy, might have been his first day on the job. Either way, I think I could have achieved the same result if I just used Resolve, scrubbed and vacuumed myself. Would have saved me over a $130. read more