Great service, local company with excellent rates for an outstanding internet connection!read more

From the owner: Futiva is a leading fiber internet and VoIP telecommunications provider serving Southern Illinois…read morecommunities with over 70 years of regional experience. Based locally in Southern Illinois, Futiva offers high-speed fiber optic internet services with speeds up to 1 Gig (1000 Mbps) symmetrical upload and download, along with comprehensive business communication solutions including hosted VoIP phone systems, Hosted PBX, and unified communications platforms. The company provides contract-free services with unlimited data and calling options, featuring state-of-the-art fiber optic technology that delivers faster speeds and lower latency than traditional cable or DSL connections. Business services include Futiva Hosted Communications with advanced features like call centers, receptionist solutions, mobility integration, and collaboration tools that work across multiple devices. Residential and business customers benefit from no-contract plans, unlimited bandwidth, and competitive pricing starting at $69.99/month for 250 Mbps service. Futiva serves the Southern Illinois region with locally-based customer service and technical support, offering satisfaction-guaranteed telecommunications solutions without long-term commitments.

Is there a no star option? They wasted my time and completely failed to meet the basic, entry…read morelevel, expectations for any service provider. On 11/3, I went to the website to sign up for internet service. The website indicated that my address was within their service area, so I selected the service I wanted, picked the time and date for install (11/7 at 8am), and waited. They texted me twice -- once on 11/5, and again on 11/6 -- to confirm the appointment. Annoying. Anyway, on 11/7, I got everything ready at 8am, and waited. By 8:15, I was concerned -- by 9:15, I was angry. I called them to see what was up. The CSR informed me that, even though the website listed my address as within their service area, it really wasn't. They still needed to run the fiber up my block, and just didn't have the time, wherewithal, or inclination to do it. Apparently, there was a note on the account that someone from the sales team was going to call me sometime on the day of my scheduled install to let me know. Now, dear reader, I'm sure you know that the proper time to tell someone you can't deliver the service they just signed up for is when they sign up for it. Barring that, the next best time is ANY TIME BEFORE THE SCHEDULED INSTALLATION DATE! The absolute worst time, of course, is after that scheduled install. You also get negative bonus points if the potential customer has to call you to figure out what went wrong. So I shan't be using them. I recommend you think twice, or even thrice, before you do as well.

A sales rep was in our neighborhood, and said I could try the service free for 30 days. Thank God…read morefor that because I used it for two weeks and that was enough. Promised speed, 500 Mbs. Actual speed maxed out at 220 for a couple of days, then it dropped to 160,then 100. When it hit 16.1 (not a typo), I called to cancel. Obviously, they blamed my router, but once reconnected to Spectrum, I had 400 up and down again, like always. Guess it wasn't the router. The installers cut the boundary wire of my robot mower in spite of the fact that I'd showed them exactly where it was. They sent a truckload of four people to bury the fiber line, and they cut the boundary wire a third time, while I was standing there, pointing to its location. The salesman was slightly pushy, but not bad, the installer was nice and covered his boots once he saw the light carpet, the line installers and whatever that weed-scented truckload of people were supposed to be were very unprofessional. If I'd got even half the promised speed, I probably would have kept it because it was cheap, but I didn't trust it after that steep decline.

Hi Beam Internet is primarily used to provide internet to the areas that other servers can't…read moreprovide internet to. Sure, you get get a satellite internet provider, but your going to pay an arm and a leg. With Hi Beam, you never have to worry about over paying for internet. Rates start at just 20 bucks a month and in this economy who can afford to pay much more than that. Hi Beam is GREAT!! I use it everyday, all day and couldn't be more satisfied. The thing I love the most about Hi Beam??..You can always talk to somebody personally, there's no waiting, no long automated answering service just a friendly person waiting to provide you with fast and friendly service. Local people working for local people. That's what Hi Beam is about. Great customer service, great internet service!!

promptly took care of business! Needed Wifi box, and a new…read morescreen protector. Great Service!

This is the worst customer service place of business I've ever been to . I'm shocked with Verizon…read morebeing as big as it is , they would have such poor poor people working in that store . Hateful, unconcerned , way too busy they act , not one other customer in the store . Awful . I will drive to wherever before I ever recommend or go to that store again !

This company sucks. Internet service always down. Will send somebody out 3 weeks later and you will…read morestill have a problem with service. Poor customer service, not professional at all. The reason they do this is because we only have 2 internet companies which is Extreme by Mediacom or Frontier. Their business practices needs to be looked into. I wouldn't recommend this company to anybody. We will be switching to a private internet company and I will let everyone know not to get Frontier.

Terrible broadband service provider! Spotty service--some days it works, some days it doesn't…read more Any time it simply rains, the service crashes and I don't have internet for at least two days afterwards! Speed is atrocious--takes 2+ minutes to load one page! Tech support is also terrible--takes them days to call you back, if they return your call at all! Unbelievable! I've switched to AT&T U-verse and won't be going back!

MyChoice is the WORST choice!! I tried MyChoice Internet for a year, but the speeds I actually got…read morenever even approached what they had promised (closer to what I had with much cheaper dial-up). When I learned that everyone in my service area had the same problem and it wasn't a problem with my computer, I cancelled (as did the vast majority of customers in my town). They have been billing me a "termination fee" ever since, and what really made me mad is that they didn't even pro-rate it considering that I stuck it out and suffered with them for a whole year. I've called and explained that I never would have cancelled had they actually been able to provide the service I was paying for, but they won't budge, and 18 months later they continue to tack on a $5/month "late fee". There is never anyone available at the local office; they do not answer phone calls and when I've tried to go talk with someone in person, the office always seems to be closed in the middle of the day, so I've had to call the St. Louis office. Customer service is astoundingly bad when I do reach someone. Next stop is the IL Atty General. Save yourself the trouble and steer clear of this company.

This place sucks they don't care about you and their Internet is garbage went to vacation. I missed…read morea bill cycle when I called them to turn the Internet back on they told me I had to pay a month in advance. And then before I can get the bill paid, they put it on my credit never even sent me an email or called me just straight to reporting to a credit agency. They don't care about their customer only about the money and their over priced badly.

So let me tell you all about Mediacom customer service. We haven't had internet in almost a…read moremonth.We originally had a tech scheduled to come out, couldn't see us for 2 weeks. Don't worry they said, we'll move the appointment up when we can. They didn't. The day before our appointment arrives and they randomly decide to show up then. I'm not planning for them, not expecting them, am in a work meeting and can't randomly leave to meet when Mediacom's techs feel like showing up. So they cancel my appointment for FRIDAY because I wasn't available THURSDAY. They re-schedule for 2 weeks later, the 27th. Then they randomly decide, no, they're coming today. They call my husband at work, he misses the call, but calls right back, but it doesn't take you to the tech's, it takes you to customer service and by the time he could get someone on the line they LEFT AND CANCELED OUR APPOINTMENT AGAIN. Oh yeah, they were sitting on my street the entire time in their van looking at me. Never got out of the van. Sat there for 5 minutes and left. Now they've scheduled us for the 1st of October. This is unreal. Oh, but you better believe they're billing us for the month of internet we HAVEN'T RECEIVED. So Medicom customer service, they have none, and they will make up 20 different reasons why their techs don't have to do their job because they don't want to mess with you. And online or over the phone support? Forget about it, they will just put in for a tech call to get rid of you. So now we're scheduled for the 1st, but they will just show up on a random different day so that they can cancel the appointment and not have to bother. My husband and I have both missed multiple days of work trying to meet their demands to just have the service we're still paying for.

I had a problem with my locked phone and they investigated free of charge and found a reason that I…read morehad no idea it can exist - namely large eBay resellers selling phones locked to T-Mobile which cannot be unlocked no matter what because they carry outstanding unpaid loan taken out by the original owner.

Took my laptop there. I knew it needed a new charging port, and it was overheating. Charged me…read more$284 to change a charging port and clean it. Still overheats. Very disappointed. Do not recommend.