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    Clearwave Communications

    1.0 (2 reviews)

    Services - Clearwave Communications

    Internet service providers

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    1 year ago

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    My Choice Internet

    My Choice Internet

    (2 reviews)

    Terrible broadband service provider! Spotty service--some days it works, some days it doesn't…read more Any time it simply rains, the service crashes and I don't have internet for at least two days afterwards! Speed is atrocious--takes 2+ minutes to load one page! Tech support is also terrible--takes them days to call you back, if they return your call at all! Unbelievable! I've switched to AT&T U-verse and won't be going back!

    MyChoice is the WORST choice!! I tried MyChoice Internet for a year, but the speeds I actually got…read morenever even approached what they had promised (closer to what I had with much cheaper dial-up). When I learned that everyone in my service area had the same problem and it wasn't a problem with my computer, I cancelled (as did the vast majority of customers in my town). They have been billing me a "termination fee" ever since, and what really made me mad is that they didn't even pro-rate it considering that I stuck it out and suffered with them for a whole year. I've called and explained that I never would have cancelled had they actually been able to provide the service I was paying for, but they won't budge, and 18 months later they continue to tack on a $5/month "late fee". There is never anyone available at the local office; they do not answer phone calls and when I've tried to go talk with someone in person, the office always seems to be closed in the middle of the day, so I've had to call the St. Louis office. Customer service is astoundingly bad when I do reach someone. Next stop is the IL Atty General. Save yourself the trouble and steer clear of this company.

    Mediacom

    Mediacom

    (2 reviews)

    This place sucks they don't care about you and their Internet is garbage went to vacation. I missed…read morea bill cycle when I called them to turn the Internet back on they told me I had to pay a month in advance. And then before I can get the bill paid, they put it on my credit never even sent me an email or called me just straight to reporting to a credit agency. They don't care about their customer only about the money and their over priced badly.

    So let me tell you all about Mediacom customer service. We haven't had internet in almost a…read moremonth.We originally had a tech scheduled to come out, couldn't see us for 2 weeks. Don't worry they said, we'll move the appointment up when we can. They didn't. The day before our appointment arrives and they randomly decide to show up then. I'm not planning for them, not expecting them, am in a work meeting and can't randomly leave to meet when Mediacom's techs feel like showing up. So they cancel my appointment for FRIDAY because I wasn't available THURSDAY. They re-schedule for 2 weeks later, the 27th. Then they randomly decide, no, they're coming today. They call my husband at work, he misses the call, but calls right back, but it doesn't take you to the tech's, it takes you to customer service and by the time he could get someone on the line they LEFT AND CANCELED OUR APPOINTMENT AGAIN. Oh yeah, they were sitting on my street the entire time in their van looking at me. Never got out of the van. Sat there for 5 minutes and left. Now they've scheduled us for the 1st of October. This is unreal. Oh, but you better believe they're billing us for the month of internet we HAVEN'T RECEIVED. So Medicom customer service, they have none, and they will make up 20 different reasons why their techs don't have to do their job because they don't want to mess with you. And online or over the phone support? Forget about it, they will just put in for a tech call to get rid of you. So now we're scheduled for the 1st, but they will just show up on a random different day so that they can cancel the appointment and not have to bother. My husband and I have both missed multiple days of work trying to meet their demands to just have the service we're still paying for.

    Clearwave Communications - isps - Updated May 2026

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