They replaced our 25 year-old fireplace with a new Napoleon high efficiency appliance. The price…read morewas competitive and the staff who did the installation were friendly, professional, and did a great job. We also replaced all of our tiling and scheduling with the tile setter was challenging. Chris manage them as a subcontractor very effectively. I would recommend this company very highly.

Terrible experience! Their gas pipe fitter made 4, yes 4, trips to work on our gas fireplace and,…read moreof course, we had to pay for each visit. I would detail our experience, but it actually upsets me too much. I regret using this company and would caution anyone against it.

I called the day before we needed a disconnect for our dishwasher so the kitchen cupboards could to…read morebe installed. Jay came first thing in the morning. A very friendly, professional, competent guy. He came at the end of the week to reconnect our dishwasher and set it up to prevent a potential future flood. Whew. So nice to have fast responsive service and professional work done in our home. I recommend this service.

This guy is angry! Called because of low flow in my kitchen...he told me to text him, so I did…read more Then blank for the rest of the day. Contacted him at dinner time to ask if he's too busy, or if he could recommend someone else. He then sent me an excessively long text message describing his whole day to me (craziness!). So, I told him I was sorry he had a bad day, to which he made sure I knew it was NOT a bad day (ok...). Very angry, and confrontational...all I wanted was a time to fix my plumbing issue! Was a little loony, so my advice is stay away. Unfortunately, this guy knows my address now....which is worrisome. Very angry man!

We had a weekend emergency: a major leak from our hot water tank. We connected easily with…read moreGoodSense's emergency after-hours hotline and a plumber was quickly dispatched even though he had to come in from a job site in Sooke. Not only did GoodSense efficiently get the leak under control but they verified that the tank warranty was still valid, located a replacement tank, and came back the next day to install it. Coordination and communication with GoodSense's office and staff was courteous and reassuring throughout. We highly recommend the GoodSense team.

Do not call this company. I hired them based on a 5 star review. First of all they were to come in…read morethe morning ... I wanted for 4 hours and no one showed up. I called several times and was told " someone is in their way" Still no one came. I was desperate so I said I would leave the door open so they could get in as I had to leave. They showed up while I wasn't there... Sometime after 2 pm. They could not do all the work I needed as apparently they didn't have to parts to hook up the dishwasher. ( This is why I call a plumber... They have parts !!!!!) And they drilled 2 giant holes in the bottom of my new cabinet. Didn't tell me about it. User an ugly screw to try and re attach the wood they had cut out. OMG. Do NOT hire this company!!!! The photo is the damage to my cabinet.

I highly recommend this plumbing company, I am very impressed with their services…read more My elderly clients were without toilet services and had sewer backed up into their shower. My manager called three plumbing company's yesterday to get their plumbing serviced. When I heard that no one had come, I called Wade Roberts plumbing this morning. I was assured that they would have a plumber out very soon. A plumber called to check in, with a time frame of within 1 hr. Sure enough, two plumbers arrived within that timeframe. Brock and Easton were very professional and both courteous, respectful and patient with my elderly client and myself. Every step was explained, price quoted and agreed to prior to commencing, as they worked through the diagnostics and resulting cause. They churned through invading tree roots, clearing the clogged pipe and expediently restoring services. I wish we had called you yesterday. Thank you for your excellent service.

Wade Roberts gave us excellent service on both some simple installations and on more complex work…read more All plumbing work was done as scheduled and competently. The technicians were unfailingly pleasant to work with. John westover

My gas furnace didn't ignite this a.m. Called Jim at Life and he swung by within the hour. Good…read morenews is that it was only dead batteries inside thermostat , which I had never encountered before, and that, as on owner, I should have known about. Fixed in one minute-NO CHARGE!!!! Thank you Jim and Corey at Life. You have never let me down!!! Best of the season to you all!!! Russ Godfrey

These guys are really excellent. I've worked with many many plumbers. They called me when they…read moresaid they would, turned up when they said they would, dealt with all the condo building nonsense and did a great job. Thank you. I'll certainly pass on your name to anyone who needs help.

I checked out some Yelp reviews of local plumber's and Matt at MJA plumbing stood out - he was…read moreprompt to reply to our issues, providing an accurate quote and got the job done just as committed. I don't normally write reviews but make an exception here because Matt was friendly, good humoured, and went above and beyond to straighten out a DIY problem of my own making. We will call on MJA again to be sure.

One of the best experiences Ive had with a contractor in my 17 years of home ownership. Matt has…read morebeen great to work with and he does fantastic work. Highly recommended!!

Mike & Max from Impact Plumbing responded promptly to a request for service due to a leak in my…read morelaundry room. They were kind, professional and efficient with diagnosing and repairing the plumbing issue. I felt confident in the service I received, happy with the information that was conveyed to me and also felt safe as a single female being alone in my home while the work was being performed. Very grateful and happy with the outcome and I will definitely recommend them to family, friends and co-workers!

DISAPPOINTED BY THE LACK OF ACCOUNTABILITY AND CUSTOMER CARE!…read more I hired Impact Plumbing & Heating Ltd. to install a new hot water tank. During the initial assessment, Mike spent a good amount of time discussing options with us, and their pricing seemed fair and good value for the service. While the installation appeared to meet code requirements, immediately after the work completion we noticed that the "relief valve discharge pipe" was positioned directly above a drywall surface--creating an obvious risk should any discharge occur (picture attached). Despite my repeated and reasonable requests for clarification on liability and suggestions to reposition or extend the pipe to mitigate potential damage, I received dismissive replies. The company refused to adjust the work without charging additional fees. Even after I raised concerns about the risk of future property damage, they stated the matter was "closed" and asked me not to contact them again. I had hoped for a cooperative and safety-conscious resolution. Unfortunately, Impact Plumbing did not take ownership of the concern or prioritize customer satisfaction. I would caution other clients to be very clear up front and not assume post-installation support will be available. Image caption- RELIEF TUBE TERMINATES ABOVE THE DRYWALL: Impact plumbing refused to reposition or extend the pipe to prevent damage to the drywall

Excellent company, would recommend this company over and over again!! Shawn came over and…read morerecommended the right heat pump to be installed and helped with rebates processing from website and had excellent staff throughout the process. Also had some electrical upgrades and City Wide Plumbing and Power did a super slick job! We will be toasty in the winter and cool in the summer plus the cost saving benefits!!! Thanks again!

I highly recommend DO NOT USE THIS COMPANY! Owner is like a gangster coming into your home. Very…read moredisrespectful , not a very trusting company to deal with at all. Over priced , workers almost come across they crawled out of jail cell that morning. Work done was ok but far from high standards.