WARNING TO ALL DRIVERS - THIS COMPANY IS A NIGHTMARE
I stopped renting with this company in JULY, paid my outstanding balance in full on AUGUST 4th ($243), and even received an email on AUGUST 8th confirming my payment was complete. Yet out of nowhere, they just charged me $85 TODAY claiming I had a balance. This is absolutely FALSE, and I have proof of all payments made.
What makes this worse is the fact that they didn't even charge the card I used to pay back in August -- they went into an old bank account/card I had removed months ago and charged me WITHOUT my authorization. That is beyond unacceptable and feels like outright theft.
This is not the first time they've done this either. It's the SECOND time they've taken unauthorized money from me. I no longer have any rentals with them, yet they continue to pull money whenever they feel like it.
On top of this shady billing:
* They claim there are "no fees" and "no minimum rides required," but that is a lie. They require 30+ rides, and the cheapest rental is over $300 a week.
* Unlike Uber, they don't release a single dollar until you've paid the entire weekly rental upfront -- meaning drivers work for nothing until the company gets paid first.
* They have taken rides away from me before until I proved my route, and once never paid the fee they offered.
* Drivers are constantly shortchanged, nickel-and-dimed, and left without support when issues arise.
This company takes advantage of drivers, steals unauthorized payments, and provides misleading information just to get you signed up. I will never rent with them again and strongly warn anyone considering it -- protect your money and stay away. read more