Mike (the owner) came by our house at the beginning September to provide us with a quote for…read morepacking and moving services for the days of 10/9 and 10/10. We finally received the quote on 9/15, I then signed quote 9/15. I received a confirmation for signing the quote. We had not heard anything for a couple weeks. My wife called on 10/8 to confirm. They said they didn't have our signed quote and not on their schedule. We then emailed them the signed quote confirmation that we received from them. They moved our moving dates to 10/10 and 10/11, even though my wife and I took 10/9 off work for this.
We were told the packers would be at the house between 7:30-8:30am to start packing. I called them at 8:45am and we were told they would be there by 9am. Then we were called back and they told us 9:30am would the new arrival. Then we were called again at 10:30am and said they were 30 minutes out. They finally showed up at 11:45am.
When they arrived there were 3 people (Myron - their so-called Lead and two ladies). One of the ladies left at 12:30pm to take tools to another job. The other two left at 1:18pm to get more supplies. Those two showed back up at 2:25pm. The first one that left came back at 3:35pm. They all three left at 7pm.
We paid for 3 packers at $139/hr for 6.75 hours
Only had 3 packers for 4 hours
They only worked 6.25 hours.
We were Told that the packers would be here to finish between 7:45am and 8:00am, received a call at 8:50am saying that someone is on their way to finish the pack, then they said it was dangerous to move in the rain (it was not raining, it had been raining). It is due to rain between 1-3 pm today, and the rest it shows cloudy/overcast.
I called Mike(the owner) at 9:15am and explained to him that I was currently not happy with the communication on timing. He explained that everyone was in route to us. I told him this move has to get done today. He explained that they didn't have us on the calendar. I explained that we signed the quote the day it came in and it was not our fault, it was obviously a breakdown in their processes. I said it is not raining in Murfreesboro, and he said it was raining hard in Nashville, I reiterated it is not currently raining in Murfreesboro where the move is happening, which is 45 minutes away. So get them in the trucks and get them rolling.
Two people showed up at 9:45am, and then two more showed up at 10:25am. At 11am, Myron tried to load a custom made bookshelf by himself, and it fell off the ramp and broke. He tried saying it looks bad, but can be fixed. He said he would come back tomorrow night (10/12) to fix it. He never came back (surprise surprise).
At 11:20am, the 2nd truck arrived with two more people. One of the loaders got mud stains on our living room rug. They finally unloaded the first truck at the new house at 5:15pm. While they were unloading the first truck load, one of my new neighbors stopped by and asked the movers if when they finish this job, could they stop by his house and help him move something. As Myron, Tiffany, and another guy went to go back to the old house, they detoured to this neighbors house to help him, while still on the clock for me.Myron took so many personal calls while "working". He barely worked, other than breaking things. Those three showed back up at the old house at 5:50pm.
Myron and another worker were getting in to it over Myron going double dipping during the middle of the job. Myron got in her face, so I stepped in and explained that I was pissed, and made sure he understood why I was pissed. I explained that the only thing I want to hear out of his mouth is "I understand", and then get back to work.
They damaged a wall near the stairs in the old house and the new house moving furniture. They didn't put any of the beds back together, they put furniture in the wrong rooms. This was definitely not a group of "professionals". They finally finished at 9pm.
I had used Green Truck Moving and Storage twice before years ago. However, Green Truck Movers is the abysmal minor leagues of movers. They are awful. Do NOT waste your time or money! I would give ZERO stars if I could, but it won't let me.
I submitted my claims form for damages.to Mike the owner, and my wife called him to make sure he received it. He wouldn't confirm, she asked him to let her know that he received it since it has a 48 hour notice on it. So I re-sent it to him and two other email addresses I had for Green Truck, still no response. Then I called the office and got an employees personal email, and she said she would print it and put it on his desk.
Also, seriously a 48 notice to determine if things are damaged. Like people can get through all of their boxes to see if things are damaged in that timeframe. This is a craptastic business! So if you want your stuff broken and overpay for services, hire them. I also opened a complaint with the Better Business Bureau.