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405 Express

3.4 (10 reviews)

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Newcastle Shell - Small station with four pumps for gas & diesel and friendly staff.

Newcastle Shell

(22 reviews)

Let me start off by saying I have never left a review of any business until now. Yet when you…read morereceive such a dishonest service and receive no sense of remorse from the Manager or Shop owner I felt compelled to sign up and submit a review. About 3 weeks ago I was calling around various station to find assistance with mounting 4 tires on my truck. When I spoke with Ike the mechanic on duty he had quoted me $45 per axle. I ask, is this for each wheel and he replied not per axle 2 wheels each. so I booked an appointment to drop off my truck the next morning. When I called later that afternoon for an ETA to pick up they said it would be ready by 5. Unfortunately I could not stop by until after 6pm and they told me that it would not be a problem as someone would be there until 9pm. When I eventually made my way to the Shell station the gentleman working let me know that the bill came to $250. I was shocked and asked this is not correct it should be closer to $110 after tax as I was quoted $45 per axle. He let me know that he could not do anything with the bill, and I was not expecting that he could, so I left very frustrated and began wondering about a bait and switch scam. My wife told me to let it go for the night until you could speak with the manager or owner in the morning as they opened up at 7am. When I called the next day at 7am, Ike answered and after I explained my frustration, he said, he was referring to 45 min per axle, not $45 per axle. I let him know that that is not what he quoted as I would have never dropped off my truck, with this outrageous rates to mount tires. He said that he would talk to the manager and call me back after 8am. When he called back I was informed that they would take off the tire disposal fee of $20 but that is all she was willing to do. At this point I was left with no recourse but to pick up my truck and discuss with the manager in person. When I discussed the bait and switch and dishonesty that has happened I was not offered any sympathy or apology but rather, this is all we can do. Lesson learned after stewing over this crap service and dishonesty is buyer beware at this Shell Station. If you are thinking about getting any service done here don't. If you chose to take the risk, make sure you get a written, signed cost before handing them your keys. Ike is a nice guy but I am certain his hands are tied to the poor ownership and the manager who I suspect is the owner. I drove by today and noticed your store front is boarded up. Looks like you are angering more than just myself. If I could rate you a NO STAR I would. Honesty and Integrity go a long way and this Shell ownership has neither. I hope anyone reading this review stays clear of this Shell Station. Happy New Year and thanks for Nothing.

Been their 3 times for 3 cars. My Lexus had a sensor problem that everyone told me it needed a…read morepart. Took it to them and they figured out it was faulty wiring from the previous owner. Fixed my fit and just took my Mercedes in for an oil change and brake problem. They fixed it and found the faulty brake problem for $160 Comes down to trust. Robert is the mechanic and he doesn't overcharge people nor will he screw anyone over. I trust them and send friends. I was referred by my little sister who gave them glowing reviews.

Shell - Piece of fried fish

Shell

(129 reviews)

$

Beacon Hill

Read so many rave reviews & had to check out what all the fuss was about. Finally got to meet the…read morefamous Drew!! My husband is a Navy veteran & we've gone to the VA Medical Center for many years, but only recently found this hidden gem from coming across all this positive feedback. Well, Drew did not disappoint. He & the gentleman with him took my order, which was huge (I wanted to try everything) & I'd remarked to them how impressed I was with what I'd read about their store & about them as people. The food was excellent! Perfect temperature, humungous, crisp catfish, plump gizzards, tasty pizza sticks, & both bbq & bean with cheese chimichangas/burritos. Everything was absolutely delicious. My husband & I live on Whidbey Island, so by the time we get there, which takes 2 hours, we're ready to have a feast when we get back home, which takes another 2 hours. This meal was the perfect ending to our busy day. Thank you, Drew for being such a positive fixture & an inspiration to everyone out there. You make people's day all the brighter after even just a brief encounter with you. You served your customers well for 20 years & it shows. The food alone is well worth the stop. Check it out!! Food is perfect & customer service is delightful. I will definitely recommend & will definitely return. God Bless you, your staff, & your fine establishment sir.

Catfish was good the first time, but a bit mushy the second time. I'll still support this…read morebusiness; people have been raving about it for years!

405 Express - convenience - Updated May 2026

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