I came to 401 Dixie Mazda because I had earlier purchased my car with them and the price was good and also the car runs like a new car without any problem to date. As the family requirement grew I decided to get one more car and came to 401 Dixie Mazda and met sales man Atif Mohamad. He was very helpful, knowledgeable, and helped me in each and every step of the purchase deal. I highly recommend 401 Dixie Mazda and in particular the sales man Atif for any purchase that you may wish to proceed. Venkat Raman read more

I came to Dixie Mazda three weeks ago and purchased a Mazda CX-3. I came to this location because I wanted to make the purchase through Ishan- the same gentleman I came to a few years back to purchase my father's car. We had such a great experience with him then that I wanted to go directly through him, avoiding the usual displeasure I get when dealing with car salesmen. Over the years, nothing has changed. This dealership still has a very large selection of vehicles, the staff is very courteous, and they really do their best to make you feel like a "valued" customer (it's cheesy as hell sometimes, but obviously a good business practice). Ishan himself is very knowledgeable. He knows everything about everything when it comes to vehicles and purchasing them. He offers excellent advice and really goes the extra mile to ensure that you've received all the necessary information. After having "completed" the purchase - the dealership presented me with a points card to use in their maintenance department- it was even loaded with some money ($25, i think) to use for your service at this location. I highly recommend Dixie Mazda to anyone looking to purchase a car. And I highly recommend Ishan for anyone that doesn't like pushy and aggressive salesmen. Check them out- you won't be disappointed! read more

Avoid this place and go somewhere else, one of the worst experience ever. Came to this dealer looking for a preowned vehicle. After testing the vehicle and having a long back and forth negotiation on the price, the manager came outside to talk to me and tried to strike a deal. Unfortunately the budget I gave previously was already the highest I was able to offer and even the sales manager was not able to strike a deal and politely left. As I was getting up to leave, I grabbed a business card from him so I can go home and further discuss the price with my wife. He asked me what the business card is for and rudely commented on how I was going around different Mazda dealerships giving lowball offers, wasting everyone's time and that I should take my business elsewhere and suggested me not to come back. ------------------------------------ Shortly after leaving this review, he called me directly - instead of giving an apology he THREATENED me to remove his name on this review or he will have his lawyers on me. Save some time and stay away from this place. read more

This place is the epitome of stealership. The worst place you can buy a car or bring it in for service. I bought my CX-5 in for service because I was getting steering vibration at high speed, one of my keys was dead, brakes scratchy, and I was hearing something shifting positions at the front end when I let my foot off the gas. They took the car in and kept me waiting for about 2 hours then they sent some guy who is not even a mechanic to go on a road test with me to check on the noise/vibration but as of course, he was not hearing or seeing anything. Anyhow, on return they took the car in again and did absolutely nothing to it. The service lady just comes back to me referring to me as hun and telling me that they have balanced my tires, checked the brakes and the key is fine now. She also explains that they did not wash it as they usually would due to the Covid19 pandemic and the brakes were still good and fixing brakes would be quite costly. Long story short, nothing was fixed. Steering is still vibrating, brakes are still rough and noisy, the key fob battery had not been changed, and the other shifting sound is still there. I called them and went back again the following week and this time they sent the same test driver out again but did not even bring the vehicle it. They just changed the key fob battery and the same lady calling me hun came out with the key to tell me that they had balanced the tires last week so the vibration is from the left tires which are bad and I should consider buying new tires which cost $260 each. I asked if they use weights to balance the tires and she says those are not commonly used. They just wasted my fuel by having me drive out there and their so called "test driving" the car and I parted with $120 the first time I brought it in. Useless Scam Shop! read more

Worst car dealership experience ever... When I first inquired about a CX-5, Ishan Rehal called me and promised to email me the VIN (for insurance). No email came, so I had to call the dealership. I tried then to switch sales people to Noman (who seemed friendly and more attentive), but ended up giving Ishan another chance. Big mistake... Every time we visited, we waited forever while Ishan dealt with other clients. On average, it took me 90 min just to do a test drive. The day we wanted to buy, we wasted 4h in there before getting our deposit refunded and leaving, furious... I understand if somebody gets busy one day, but this happened multiple times. The worst day was in early Sep, leading us to walking out and never returning. We didn't negotiate or lowball the price of our 2nd hand CX-5 but we did want the car certified so it gets safetied and we get the PT warranty, etc. After negotiating and waiting in Ishan's office for a long time, he came back and said that was possible and moved us onto the financing guy. The financing guy talked us through coverage options, then realized we hadn't been shown the carfax report yet, and was even more surprised at our reaction to the final bill, which Ishan had strategically not shown us. (He just told us the monthly rate.) Not only were we charged for the certification, but they had also added an additional $500 insurance charge, which they claimed they had to put on to protect the car while it was on their lot. Why do I need to pay for the dealership's insurance? Anyway, we escalated, and sat through 3 more discussions with Ishan and his sales manager. Turns out the deal he had offered us was not okay with his boss. He called it a "miscommunication". Really? How about a lie? We got our deposit back and left, furious. We ended up going to Yorkdale Mazda, buying a similar car with a 1.5K higher price tag, but ended up paying *lower* monthly payments by $20. (Same term, rate, down payment, coverage, etc.) Clearly the 401/Dixie guys were doing something funny with the numbers. All this time we were going to Mazda dealerships thinking they were legit. The crap we dealt with reminded me of the worst stereotypes of used car salesmen: underhanded, deceptive, uncaring, don't give a f. I don't write many negative reviews for products or locations, but this experience was so bad, I feel compelled. I'll be sending a formal complaint to Mazda Canada about this. UPDATE: Corrected the salesperson's name to Ishan Rehal. Imran was the financing specialist who dealt with us professionally. read more

Came to them with tire pressure light on, they took my car, said they checked tires, and now everything is ok (though didn't take much time for them lol), they didn't charge anything, but after two weeks my tire pressure light came on again. I checked it at Canadian Tire and they showed me the small hole in one of the tires. If they didn't have time they shouldn't have taken my car, and I don't need a free service, I need the problem to be fixed. read more

This place has been an absolute nightmare from start to (hopefully sometime) finish. Placed a deposit on a bmw x5 they had in order to hold it as I am 2 hours away and didn't want to waste a trip to find out it had sold (deposits are fully refundable, this is their policy as is standard at most if not all reputable dealers). The very first call I received was unintelligible, they used a cellphone with horrible reception and I could only understand half of what they were trying to communicate. I was able to at least communicate to the salesman the time I was planning on arriving to view the car. An hour before the agreed on time I received another call stating they had another customer interested and asking me what I wanted to do. I again stated that I was still far away and actually running a bit behind. The salesman acted irritated that I somehow wasn't going to be there immediately (earlier than my appointment) and reluctantly agreed to my appointment. I took the 407 to ensure I'd be there as soon as possible, and doing so I was only a few minutes later than my original appointment anyway. We walked in and told the person who greeted us that we had an appointment with Ayman, who then pointed us toward that man and said he's busy and to wait in the lounge. Ok. Now apparently that had no idea who was who because Ayman thought I was the person he was with.... No. When he did figure it out he brought us to his desk in typical fashion and started his routine. We had no interest in the used car salesman act, we knew what we wanted and it was to see the car. As he went to get it prepared (he had plenty of time to do this before we arrived) we had full view of the papers on his desk. The "cx50 quiz" that he had notes on was all we needed to see to understand this was no professional. In 2022 if you need to make a note that cvt stands for continuously variable transmission you probably shouldn't be selling cars. But none the less we continued on. I would like to also mention that I put the deposit down in my name and was the sole contact, but when dealing with the salesman he looked to the person he assumed was the father and focused there instead of the person whose information he had. All things considered we did not have a good feeling about a purchase from this dealership and we decided to walk away and make our purchase at a Pfaff dealer. I asked the salesman for my deposit back and he left for a while then came back to say their financial manager was no longer there so they couldn't do it until Monday (this was Saturday). Fine, no problem. Monday comes, no contact, no deposit refund. I wait until Thursday, still nothing and the car I still have a deposit on is now sold (funny how that works). I call and ask what's going on, after getting the run around I'm told they'll talk to the financial manager and call me back. I get a call back any they tell me I have to now come back in to the dealership (I left this deposit online because I am 2 hours away) in order for them to be able to refund my deposit... Are you serious? I said absolutely not, you expect me to make a 4 hr+ round trip? I'm no stranger to credit card transactions and I'm certain you can make a refund without me present... They said they'll go back and speak to the manager again. Hours pass, no call. I call back asking what's going on. The guy mixes me up with someone else and asks me "what is my decision" I said all I need is my deposit... He then figured out who I was and aid once again he is going to talk to the manager and call me back. Well I've been sitting here typing this out and guess what, no call... All I can say is I am abundantly glad we did not purchase here and we've now purchased multiple vehicles from Pfaff and the treatment is remarkable. At this point they are begging me to file a chargeback, and to be honest selling the car whilst still holding my deposit has the break policy for sure if not more. I gave them a chance, and let me tell you I recommend you steer clear and don't get trapped. read more

We leased a Mazda CX-5 from 401 Dixie Mazda four years ago. Loved the vehicle and the service, then. Love it even more now, as we returned our 2014 model and signed a new lease for a 2018 CX-5. We were extremely pleased with the dealership's service, especially leasing manager Sunay, and financial service managers Ishan and Josue. The team was very personable, attentive, fair and extremely good to work with. Stellar customer service experience! We highly recommend a visit to 401 Dixie Mazda if you're in the market for a car lease or purchase. Karen & George read more

Would not recommend this dealership, they will push a package on you for pre authorized cars just to get a decent finance rate. Not willing to negotiate on price. Would never recommend to anyone. read more

Dealership does not give up bothering you even after I ask them many times to be removed from their mailing list I still get annoying emails. I bought a new Mazda near home and told them, they still send emails,I would never patronize this pushy dealership read more

This place is the WORST dealership I've ever dealt with. From day 1 they will promise you the moon and the stars and deliver shit on a stick then question why youre unhappy. They ripped me off on my trade in after promising to make the last payment to get me into my new car quicker. An employee backed into my new car the day I picked it up in front of me and they wouldn't give me a new one. Said all papers had been signed and only offered free oil change. 1.5 years later they called me and offered to get me out of the lease early with no penalty or fees to be paid. I explained I would never be purchasing another vehicle from that dealership or paying them 1 penny. Got me into the dealership and told me I had to pay $3000 plus my brakes were bad and tires needed to be replaced. Completely untrue. The manager claimed to be someone else and refused to let me take documents. Extremely aggressive. Called my bf names. My advice is to never purchase a thing from these filthy crooks masquerading as salesmen with good intentions. Nan Chen is untrustworthy and will tell you anything to make a sale. Buyer beware. Go buy a car from yorkdale Toyota. You'll have a much more pleasant experience. read more

Only good is they offer good coffee, tea, and various snacks generously compared to competitors. Service department has bad apples who are disrespectful and manipulative. Car sales are as usual deceptive. GM is a crook and so is the service manager. read more

Amazing service! The sales team was great - even the receptionist was so nice and attentive while I was waiting during the purchase- turned out she also walked us through the features of our car! Such a nice girl! read more

Called in for an appointment for an oil change and couldn't get an appointment till over a week later.Called another dealership and got an appointment for the next morning with shuttle service directly to work.Very disappointed with 401 Dixie Mazda. read more