I did some yelping to figure out which bike shop I was going to and this was the one that gained…read moremy first visit based on your reviews. Thank you, yelpers. You yelped me whether you wanted to or not. I walked into the shop not really knowing what to expect but was approached immediately by a young energetic lady who asked if she could help. I had pretty particular needs but as a complete beginner, it was obvious I had no idea what I was doing. That did not deter her, however, and she essentially talked me through what my options were. After about an hour chatting, she zeroed in on what she believes would be the best bike for me based on my needs. She even asked for another opinion by someone who she claimed was very knowledgeable about this particular bike. All in, together they spent about three hours with me before I finally left the shop with a bike purchase. I purchased several other items based on the recommendations and never once felt inadequate or looked down upon for my lack of experience or knowledge even considering I'm a middle-aged guy. They have some nice policies including discounts for 30 days after a bike purchase, free tuneups for life, free bike fit even for non-customers ( maybe I should not be revealing this secret worth about $250 per person,) and free adjustments when needed. They offer a 30 day tuneup with the purchase of the bike as well again at no additional charge. There were a couple of mistakes made and they even forgot about another bike I brought in to have repaired. I thought about knocking one star for that but everybody makes mistakes no matter where you go and I don't think five stars means perfection but I think it means the best in my opinion. They work really hard to take care of me as well as the other customers I saw in and out of the shop each time I was there and they are so incredibly friendly that it's difficult to knock anything they do. I would say the only real drawback is the limited stock and small shop but it certainly hasn't stopped me and I'm already thinking about my next bike and without hesitation will visit them. All in all, it's been a very personal experience and each time I go in to pick up a few other items, my bike, or ordered items, Michael greets me like a friend rather than a customer. I was also greeted by one of the mechanics in an incredibly friendly manner and he answered some questions that I probably should have already known the answers to without making me feel like an idiot. On my second or third visit, I briefly encountered the owner, Paul, who is actually working along side the mechanics on a bike. I was actually impressed by that. He, too, was very friendly. Everybody there seems to be a very active rider in one way or another. There is even good information about the staff on the website including the bikes they own and what type of writing they do. Some friends who are knowledgeable riders have spoken highly of the shop. If someone wanted to nitpick, one could find things that are not perfect but all in all, they have an incredibly large catalog that is available to us, very friendly service, and it seems they know what they're talking about... At least it feels that way to me. And I absolutely love my Surly! ------UPDATE 07-OCT-2015-------- For the most part, the experience gets better. There have been a few hiccups but they continue to spend incredible amounts of time with me in advise *after* purchase which, for me, is really the differentiator - it makes a good shop great. I could go on and on about Gaby who has really put me at ease with my questions and helping me get started. She regularly invites me back so someone at the shop can help me refine my riding or the fit or....you just can't put a price on this. Paul, the owner, has also spent a bit of time with me offering his very clearly knowledgeable opinion about various products/brands/levels/experiences which has helped steer me. I have since purchased another bike from them (only 2 months later) and they continue to instill confidence that they will tweak it and me and guide me until I'm comfortable. They give me advise on clubs/trails/people, Gaby works to keep me motivated, etc, etc. There have even been an occasion or two where they advised me to purchase something online as it would be better for me (price/value.) As far as I'm concerned, they can't do much more to earn trust which is another huge key for me. Thanks again.

I've used Bukes & More for probably 15 years and have used them solely for all my bike and…read moreaccessory needs. They special ordered my very first (adult) bike and they've serviced all my bikes since. I 100% have enjoyed B&M's professional service and friendly employees. Until today. Two days ago I called and asked if I need an appointment to bring my bike in for servicing today (06/11/2026). "No, just come on in and we'll help you out." So I did. Rode my bike there and was greeted by Steven (Stephen?) who came outside and took a look at my bike. Not too much wrong "but we can't get to it today. If you want to bring it back,"....he says, and then I told him I spoke with a gentleman two days ago who said to bring it in today. His reply was, "Hmm. That sounds like something I'd say,". I told him I didn't get the man's name but that I was willing to leave my bike until they could get to it and he said he couldn't tell me how long that would be. (Which I completely understand). So, I thanked him for his time and told him I'd just go somewhere else and he replied, "ok," and we parted ways. I'm no avid cyclist but I do use my bike as my primary transportation and I've always been loyal to Bikes & More. Not anymore and no more recommendations to friends and others. Steven you were polite but obviously not interested. I wish you would have just said so.

Danny is a great guy and very honest. I walked in expecting 1200 in repairs on the six speed trans…read moreon my road king. Danny repaired a failed bearing upgraded my tensioner, replaced. A worn rear tire and some front wheel bearings and still brought me in several hundred under budget. I am impressed and grateful for the high quality work and fair treatment I received. I wouldn't take my baby to anyone else!

placed a trike and motorcycle on consignment with danny... he sold them without my consent... had…read moreto get the court involved...

Santa Fe is a small, hometown-style, bike shop in High Springs. It's a much-needed business in this…read moretown because you get a lot of tourists coming in the spring and summer for the nearby springs and state parks and having a bike outfitter is quite useful to them plus High Springs is quickly becoming a leading BMX racing destination in our region now that they have a BMX track. So a good bike store in town makes sense. The guys who run this place are very friendly and serious about their business, too. The store's inventory could be better but overall, if you need a part they'll have it or can get it. Last time I was in here, they owner and I were talking about online BMX stores like Dan's Comp, a massive affair up in Indiana somewhere. It's hard for Santa Fe to compete with these outfits, as an out of state Internet/mail-order store can get away with not charging sales tax and certainly carry a larger inventory. However, if you buy a bike by mail, you're still going to need a mechanic to put it together (it will come in little bits and pieces awaiting some work, trust me). So if you or your friends aren't ace mechanics, you're screwed. Buying a bike special-order from a shop like Santa Fe where they'll help make sure they get it set up right for you is worth the extra cash. These guys support the local BMX community of up and coming kids, so give them some business. When shops like this are gone from BMX, our sport will be hurtin'.

Had the best service at Santa Fe bicycle outfitters. Took my bike right away fixed 2 pulled out…read morespoke nipples, trued the rim and break rotor all while having a nice conversation about bikes and things. Picked up a nice new helmet and I'am ready to ride. Highly recommended this shop.

I brought my new bike in for front hub issues and I have never experienced better service and…read moreprofessionalism. The repair price was really better than fair. I will definitely make this my bike home

Rip off! I've been there a couple of times and picked up a pump, a bike tool, amid other things…read more The good thing about this store is that serviced my bike in under 4 days and there was no wait. The bad? I asked if they sold dropper posts. The staff said, "I could order you one but it's $300". I asked what brand it was and he said, "Transx". Bloody rude and a total rip off. I'd take a RS reverb for $300. Lol. Or a Fox transfer. But really? Quoting me $300 even before asking what size, routing, travel, etc I needed? Bottom line: go only if you are in a desperate need to pick something off the shelf and don't even bother talking to the staff.

I needed valve caps for the wheels of my electric bike, as one was broken and the other was…read moremissing. There was one person finishing up a transaction, and before it was even over, one of the two workers asked how he could help me. I also needed a water bottle cage with my valve caps. As I stepped to pay, he informed me that they were FREE!! I know it just a little piece of plastic, but it always feels good to get free stuff! I have always been treated well here, and I am glad it is right on the 6th St bike path, because it is on my way.

Went to Goodbike for a part + attachment for my pretty old bike. That went well, quick and easy…read more Then they filled up my tires, without asking me first if I'd like the service, and charged me for it. If they had asked, I would've told them I had a pump at home, and am perfectly capable of using it. Obviously it was a relatively minor infarction ($10-$15), but I'm a 21 yo woman, already fairly apprehensive of going to a repair shop on my own. I was let down. Not sure what bike repair etiquette is, but performing a service without asking the customer and then charging them for it seems pretty inappropriate to me, no matter the SOP. My bike is fixed though, so that's nice.

Trek Bicycle Gainesville is what I believe a modern & successful business should be:…read moreTechnologically Advanced and Customer Focused. The manager was able to help other customers while educating me on the advancement of bicycle technology without any of us feeling under-served,

I am grateful for the work of the service manager at the Gainesville Trek, Mr. Aaron Pope. I…read morebrought my bicycle for a "second opinion, after another shop diagnosed failure of the engine, which would translate into around $1,000.00 in replacement costs. Aaron combined his expertise with perseverance and creativity. After his diagnostic work, Aaron contacted the manufacturer and, with their guidance, brought my bicycle to life without the need for the engine replacement. Aaron is a creative expert whose passion for bicycles benefits customers like me.

Both my boyfriend and I had our bikes fixed this week with Eric. I came in because my tube was…read morepopped and he went in because his pedal was funky. He's very very nice and explains everything to you plainly. He also never hesitates when it comes down to pricing and breaks it down for you so you know he's super honest and trying to provide you with the best service possible. He also sent us texts when our bikes were done, threw in adjusting my brakes, and updated us on any information over bike adjustments. He also verified before moving ahead with anything else and never did something we didn't want/ charged us something other than what we agreed on. I've been to other bike shops before, but I'd have to say this is the best one in the area. Eric seems to really know what he's doing and he's passionate about it and the service he provides. Thanks again.

It makes me sad to write this, as at one point I would have sworn by rebike; however, the…read moreproprietor of the business ghosted me upon my attempting to collect a $1000 debt owed to me, five months past agreed upon payment date, per signed promissory agreement. When I was able to receive a reply the reply I received: "Bitch I don't owe u a motherfucking thing...keep playing."

Great experience! If you're looking for e-bikes, go here. Very knowledgeable and willing to spend…read morethe time with you to answer questions or concerns. We love our bikes.

Didn't actually get anything done on my bike, but brought it in looking for a solution to a pedal…read moreproblem. They identified the part I needed but didn't have it themselves, so they wrote it down for me and recommended some other bike shops nearby that they thought may have had it in stock. Quick, professional, and above and beyond. Thank you!!