I would like to say david hall and Erin hall has always done us right them guys go above and beyond…read moreto make sure you are taken care of . Erin hall came out to my house at 10:45 pm to fix my air conditioner . If you ever need someone you need to call them guys . we appreciate y'all very much

We have been customers of David Hall's for several years. They are very professional,…read moreknowledgeable, and prompt. They serve the Lake City, Fort White, High Springs and Live Oak areas. I have never had a single complaint about their service, nor their price for that service. People don't stop to think, that 90% of the service calls that these guys get, are either when it's crazy hot, or crazy cold outside. They are out there working the elements, so we don't have to. And never once has David Hall kept us waiting, after hours, on weekends, they are there when you need them. We wouldn't think of calling anyone else, and after you give them a try, you won't either. A+++++

Our air conditioner went out during a heat wave and they came out the next day, and did a full…read moreevaluation of need repairs. Out existing A/C was 30 years old and it was not repairable. They gave us a really fair estimate for a new unit and we agreed to replace it asap. Very happy and pleased with their professionalism. We highly recommend these folks!!!

Todd was awesome. He diagnosed the problem right away. Had the air conditioning up and running…read more in minutes. The arrived when they said they would. Very professional, I can't say enough nice things about them.

8/16/2026, I called the office and spoke with Megan. She seemed to be very nice. I explained to…read moreher what my problems were with my A/C. She said she would get someone to come check it. My A/C was WORKING two days before I called Brandon but it was leaking water around the seal in the line inside my house so I had to cut the air off. Brandon came to my house within 1 hr. of me calling the office. You cannot beat that for good, fast service!! Brandon was very nice, easy to talk to and had a professional mannerism. He was very informative. The results of Brandon's diagnosis was the line outside was clogged with debris and my thermostat was bad. Plus he saw three other issues that he felt would not last much longer and advised me to let him order those three parts. So I did agree. And I even asked him about a service plan to have my A/C serviced twice a year by them. 8/17/2026, 7:30 a.m. Brandon returned with new thermostat. Temp in house was 87 degrees and set for 74 degrees when he left. 15 hrs. later the temp in my house was 84 degrees with ceiling fans on. At midnight temp was 80 degrees in my house with ceiling fans going. I had thermostat set for 74 degrees but it never did reach 74 degrees all day or up til 2:00 a.m. the next day *.18.2026. We are on the third day of my problems not solved. I am not too sure how long this new thermostat is going to work. There is no air coming out of 11 vents in my home, only 2 vents had slightly cool air, there is no cold air coming out of the only two vents that seem to be working. I don't know why the vents are not working as they have always worked with this same A/C. Brandon knew the air was not coming through those vents. My problem was not solved completely since my home did not reach 74 degrees 16 1/2 hours later and the air coming out was not cold air, just slightly cool air and 11 vents had no air. Brandon knew I only had air coming out two vents. I feel that he should have checked the vents to find out why the air was not coming in. I am not a happy camper! I need to pay for what I received which was a diagnosis, vacuumed line and seal it around inside line, I do not think I should pay for a thermostat that 17 hours later it still has not reached the 74 degrees I set it for. Something is wrong with that. I will gladly pay for what was done right. However, that thermostat needs to be replaced or the motor needs to be checked because it should keep running until the right temperature is reached or so I would think. I am not a A/C worker, so I do not know. When I tried to call them to tell them about the thermostat the phone rung and I was cut off. I heard the sound of it being picked up and then hung up. I guess they have caller ID. I tried to call the office later and it said all lines were busy call back later. I tried to call Brandon later and no answer. I am not sure what happened to 24/7. Brandon wanted me to do a review to help him even before he had the thermostat installed. I did write a good review but I could not get the review to go through. I tried three times. Now I am glad it did not go through. As I still have problems. I will be surprised if this one reaches its destination! I hope only this one is received as now I know the problem was not completely resolved. I feel that Brandon should have checked the other 11 vents to find out what was going on that no air was coming out of them. I do not like to give bad reviews. I like Brandon. He seemed like a very nice business person and professional. I am doubting that this is the company I need to go with. Brandon said I need three other parts for my A/C but now I am questioning that. I think I need to pay for the work that was actually done and the service fee for coming to my house and then I need to move on. If the thermostat does not reach the 74 degrees it was set on, then I will not feel that the thermostat is something I need to pay for if it is not doing what it is set to do. I had hoped I would love this company and I proved that by letting Brandon order the three parts he says I need before the ones I have go bad and by taking out a service plan to have my A/C checked twice a year with them, however, my plans are to move on so I do not need the parts nor the service plan since my intentions are to not stay with this company. At this point I will not recommend my family nor friends to go with this company,-but I do no want to let my bad experience influence your choices. You have to go with what your gut tells you to do. That is what I done, I was wrong! !!! I hate that. I really wanted to have a good experience with this company. In the reviews I saw good things were said about Brandon and his work and that is why I chose this company. If you go with this company I hope they never hang up on you. And I hope the work they do will be completed.

They came out the same day, within an hour of my phone call . Justin is always so nice and explains…read moreEVERYTHING to me . THANK YOU !!!

Great guy. Expert level work. Have used for several projects. Will use again. Recommend highly.read more

I hired them to complete a new install on a new barn/shed, as the place has never had any power…read morethere. They knew what they were doing and helped me get the correct equipment and installed everything to my liking. I highly recommend them and will use them when I am hopefully able to build a new home, also.

Their work is good, I think. Their customer service is abysmal. They got me to sign a service…read moreagreement several months ago and I been trying since mid-August to schedule service. Every time except one I went to voice mail. I left a message each time, but received no call back. The one time I got a human was near the end of the day. He said he had to leave but would call me back the next morning. That was 2 weeks ago. No call. My service contract (which I cancelled this morning) was on a generator for my house. I live in Florida and it's now peak hurricane season. You would expect them to be particularly responsive now.

very rude wouldnt even let me finish my sentence before cussing me out and hanging up on meread more

Thought my HVAC unit finally called it quits! Called Arctic and Steven was out here first thing the…read morenext morning. With a diagnostic check he found a burned wire that was failing the system. Once replaced, the system ran as it always has! We discussed future plans for when it does go and I felt comfortable having this company service my home. Honesty and the willingness to work with you goes very far with me. Give Arctic Air Service your business, you'll be glad you did.

They came out at the scheduled time. Friendly and efficient…read more Very pleased. Will use them again.

Made appointment, was told price. Guys called when they were on the way. Got here, and did a…read moreGREAT JOB !! Very professional ! Definitely recommend!

We called around 11am on a Friday and around 2:30 or 3:00 pm a service technician showed up and…read morestarted the repairs it reached 90 degrees in the house and without taking a break the technician named Brian after several hours and lots of work. Finished at 9:30 pm He stayed at it and stayed calm showed no frustration, was extremely patient and polite. I know he had plans for Friday night but he didn't give up. He is a true technician like the old days. I am so grateful for Touchstone for sending Brian. He was very professional, and honest.

The owner charged us for a warrantied part and labor even though we have a 10 year parts and labor…read morewarranty. ***The owner also fabricated his response to The Better Business Bureau stating "this has been handled."*** To date, the owner has ignored all of our requests for a refund and has provided NO response to us! I do NOT recommend this company to anyone!