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    Townsend Electrical Contractors

    5.0 (1 review)

    Services - Townsend Electrical Contractors

    Electric inspection

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    4 years ago

    Great guy. Expert level work. Have used for several projects. Will use again. Recommend highly.

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    David Gray Electrical Plumbing Heating & Air - Our team of experts is committed to delivering lasting solutions for your HVAC, plumbing, and electrical needs!

    David Gray Electrical Plumbing Heating & Air

    (243 reviews)

    Southside

    David the technician was prompt very pleasant Had the new hit water heater in in no time! Very neat…read moreand tidy would definitely call David Gray again

    I contacted David Gray Electrical, Plumbing, Heating & Air through Yelp to obtain a quote for…read moreinstalling a water treatment system. First, I want to recognize Matt, the technician who came to my home. He was very knowledgeable, professional, and courteous throughout the visit. He took the time to answer my questions and shared valuable information about water treatment systems and installation considerations. He also mentioned that when these units are shipped and transported on their sides, it can sometimes create issues depending on the equipment and how long it remained in that position. I appreciated his expertise and his willingness to educate me on the project. My concern is not with Matt, but with the company's communication regarding fees. During my Yelp communications, I was advised that this would be a free estimate. Based on that representation, I scheduled the appointment. Matt reviewed the project and provided a quote of approximately $2,700. After obtaining several other quotes in the $400 to $550 range, I decided to move forward with another installer. Only after I informed Matt that I would not be proceeding with David Gray was I advised of a $49 service charge. At no point during the Yelp conversation, scheduling process, or prior to the appointment was I informed that there would be a charge associated with the estimate. Had I known about this fee in advance, I would not have scheduled the appointment. What made the situation more frustrating was that after declining the work, I received an invoice via email for the $49 charge, despite my understanding, based on the Yelp messages, that the estimate was free. This came as a complete surprise, as no fee had been disclosed or discussed beforehand. I believe companies should be transparent about any service-call, trip, diagnostic, or estimate fees before scheduling appointments so customers can make informed decisions. Again, Matt was excellent and represented the company professionally. My review reflects concerns with the company's communication and billing practices, not the quality of service provided by the technician. I would encourage future customers to confirm in writing whether any charges apply to estimates or site visits before scheduling an appointment.

    Townsend Electrical Contractors - electricians - Updated August 2026

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