I called this facility to tell them that I had adopted a scared/aggressive dog from the shelter. I…read moreexplained everything to them that my dog was extremely kind to me, but so scared of other people. I asked if their classes would help me. The trainer assured me that they have had many dogs like my shelter dog! I have had another dog before and was only used to training a puppy, not a dog that needed special help (such as a rescue dog). We went to a class and they told me I needed a prong collar. They said that is the only way to fix my dog. Sharp tugs to get him in line was what he needed.....a firm hand...etc. In order to teach him to lay down you put your foot on the leash by their collar so they cannot get up! Happily my dog was kicked out of class after the second class! They said they were to worried to have him there! I was so embarrassed! I had explained his situation to them before we even showed up! They even requested i return their "caution dog bandana". What!!?? I then called TAPS, where I rescued him, to recommend a trainer to me. They gave me the name of the person they work with. This person was a godsend to me and my dog. The trainer had so much education in dealing with scared dogs. The trainer taught us how to use positive reinforcement and highly motivating treats to get the proper behavior. I cannot believe how far my dog has come! I often am bothered by the "choke collar" and methods that Heartland taught. I hope everyone reads this and finds a more positive approach.I'm so proud of my pooch! My dog is my world. If you feel the same please do not go to this facility!

I have taken four dogs to this facility for a total of 13 classes. In response to some other…read morereviews, I have never seen anyone REQUIRE the use of a training ("choker") collar or prong collar. Occasionally they have been highly recommended, as they can be a very useful tool if used effectively. I have, however seen some dogs do amazing on prong collars and if used appropriately, (which is taught), they are an amazing tool to teach your dog to walk calmly on a leash. A couple of easy, gentle corrections can have your dog learning very quickly. For those that I have seen insist on using a buckle collar during the learning portion of training, their dogs have continued to pull on the leash and drag their handlers until the very last class. Exactly what they're trying to avoid by taking the class to begin with. All my experiences have been positive. I had the "military man" instructor at one point, and I never saw him choke a dog. Our training collar broke on my giant breed as well on a very light correction. Come to find out, it was a bad batch of collars they had ordered. I have seen some of the worst dogs come out amazing in the end with confident handlers who are not afraid to make a correction when needed, and realize that corrections ARE needed at times. The instructors have always been friendly to the customers and the dogs but will not hesitate at times to be truthful if it's needed. I've no problems returning to Heartland as I've always left happy and with a well trained dog.

I am so grateful for Dawn ( Schultz) she always is very nice and answered any questions I have. I…read moreabsolutely love this place because the staff is super nice and helpful. I have used this kennel from one night to 5 nights, and highly recommend this place.

We had an amazing experience with the board and train program. We did the two week option with our…read more15 mth old Cane Corso pup who weighs 135 lbs. When we came to pick him up we were amazed with the progress he had made in such a short time. Dawn the owner went over the problems that we really wanted help with and what would help our family the most. And executed training on each thing we spoke about. I am so amazed at my dogs calmness and alertness and want to be a great dog since he has been back home! ThNks Dawn

My precious cat had cancer and her tumor had ruptured. She was not getting better. Family vet…read morecould not get her in and gave me referral of Tender Care. They got us in and were very compassionate. Nita rested in my arms and calmly passed away. I would recommend Tender Care for veterinary services.

Went there for several years and constantly was told my dogs skin issue were due to his diet and no…read morediagnostics were ever done on him. When we pushed on his, Dr. Larson just tried to get us to change our dog to an expensive food. The new vet had him diagnosed on the first visit with 2 separate issues, none of which had anything to do with his diet. It took less than 30 days for this vet to fix his issue when Tender Care just turned a blind eye. Constantly had to go to office visits to have them diagnose the same chronic ear issue that was documented, but they wouldn't give us the meds. The long term meds we needed for this took getting the office manager involved to finally get it done. Now, They state I bounced a check back in Nov. 2025 but will not provide me with proof of this and is expecting payment. I have been trying to get a call back since Jan 2026 when I was notified of the issue. Bad office management, Dr. Larson dismisses patients concerns, prescriptions are impossible to get filled in a timely manner. I've called 3 times and no call backs as of yet. Want to take a bet if I get another invoice this month with no explanation? Isn't that a BBB issue for bad billing practices? Or are we in the business of making money and not taking care of the animals. If that is the case, then maybe you should not be in this field. Because I went to you to take care of my animal and I trusted you and he suffered for years due to laziness and the vet constantly dismissing our concerns.

Jordan in the grooming salon is the best. He is patient, kind,and attentive to my dog's grooming…read moreneeds. My dog always comes home looking like a star!!!

I had a great experience with my grooming. Everyone was nice and very professional. It was easy to…read moreget on and my dog looked great.