My family was new to the area and hadn't found a veterinarian yet for our four pets. Our Golden…read morestopped eating and Mt Hawley got us right in. Unfortunately, he had cancer throughout his body and couldn't be saved. It was a horrible day, but I can't say enough about the kind, compassionate treatment of Dr. Dawson and her staff. They keep us informed on all the tests and gave us all the options. It was very late in the day and past closing time, but they allowed three of my kids and my wife to say goodbye to Dallas on FaceTime. Everyone in the clinic was so kind. They will be our new vet, hands down. I can't thank them enough. You can tell everyone there loves animals...and understands we love our pets. Thank you Mt Hawley!

Great place! We take our dogs all the time and have had no issues! Will continue to go.read more

Poor staff communication. At both locations (Peoria and new EP) I was told something over the…read morephone. Only to come in, speak to the manager, who told me something completely different. Both times resulted in my dog unable to participate in day care or boarding and wasted time. Management needs to communicate and train their staff regarding rules, regulation, policies, etc. In regard to the Peoria location, I suppose the day care is alright and the facilities do seem nice and clean. At the end of the day, my dog hasn't seemed as tired (like she has before at another facility) but at least it's socialization and a change in environment. These locations just happen to be closer and useful when my other facility is full. I like the ability to see the live feed but most times I don't see the staff interacting with the dogs. With the new EP location, I'll give them the benefit of being new and continue to give it a few more shots. At my other facility, the staff is friendlier and more knowledgeable, and my dog seems pooped after a day in daycare. But I'm hopeful CBW will work out to be like that too as we all want what's best for our four-legged family.

The good stuff: Their vets are very skilled and they have empathy and compassion. Also, once you…read moreare established if your pet has an issue they get them in pretty quickly. The bad: This place charges A LOT! I have had the impression more than once that finding every opportunity to add charges during an exam is included in their staff training. Also, there is little/no transparency with charges ahead of time. I am putting it out there so people can be aware. We boarded our dogs and paid a lot extra for their "luxury run". It was supposed to have a tv that played soothing videos and be equipped with cameras that we could log into and check on them at our convenience. We were not allowed to see this in person because of "safety protocol" and the morning we checked them in we were informed that the cameras were down. We had no way of knowing if we got anything that we were charged extra for, and we were charged a lot extra. They were unapologetic about this and did not offer to reduce the bill for the services that were not provided. Over $200 for 24 hours and I have no idea if we got anything we payed extra for. Pros: skilled vets and usually can get an appointment quickly Cons: they squeeze you for every dime and you must take it on faith that you are getting what you paid for.

Love the staff there! Dr Stout has been great for my animals!! When we lost our best dog she was…read morecompassionate and sent a personalized card. She was great with my cat as well!

It was a not very good kennel. If you didn't have many other choices I would maybe recommend this…read moreone... The staff is not very friendly, their pickup times are confusing and change and my dog, who at the end of an about 5 days came back with Kennel Cough. They look fancy but they keep the dogs in cages They do offer a bath before the dog gets back but it barely seemed like my dog was given one even though she was- she still smelled bad like kennels. *Edit- my cat, who went to the same shelter a week later for a few days came back with ear mites. * Edit 2- the dog was boarded in June 2015 not 2005. And this is Peoria, 800 miles from New Orleans.

Do NOT send your pet there! Terrible service. Pets are NOT taken care of and are NOT safe! Do not…read moretrust them with your animals

I was married to my late husband, who was a great veterinarian for 34 years, and this hospital is…read morethe closest I've found to his expertise and professionalism. This hospital and staff are incredible! No canned "mission statements", no scripted patter, no ads on a loop if they briefly put you on hold, just old-fashioned good veterinarian care. The place is spotless and attractive and set up to be calming and safe for your pets. They're not cheap (none of them are) but worth every penny.

My only experience at All Pets is with exotic pets. My daughter and I have both brought our birds…read morehere. I have an African Grey and they can be tricky to care for. They also aren't anything like a cat or dog in most ways. One thing about parrots is that they are animals of prey and their bodies can literally show very little to no sign of illness until they're next to dead. In the wild, that gets them killed. That makes it essential to have dependable, quality aviary services. My bird is currently 28 and has his whole life ahead of him with proper nutrition and care. Lou has been part of our family since he hatched and I love him dearly. In fact, the entire neighborhood loves Lou. Anytime it's nice enough, I push his cage onto the front porch. He talks to the neighbors and he barks with the neighborhood dogs. My roommate drives a special van for work that makes a beeping noise when it's in reverse and has brought it home for lunch a few times. Now, if Lou is out on the front porch and he sees a neighbor back out of their driveway, he makes the same noise garbage trucks make. This is obviously a special bird that I can't entrust to just anyone. Lou has received extraordinary care in the past and I know what that looks like. Sadly, I am so disappointed and dissatisfied with the services I received at All Pets that I am now going to be taking him to Champaign for his future needs. I am willing to do what I have to to get my bird the best care. The first time I brought my bird in for a checkup, I feel the doctor performed a bunch of unnecessary tests that had just been done by his previous vet. When you bring your pet in, especially an exotic pet, you are entrusting your pet's care to that vet. Whatever that vet says my pet needed, I gave him. My daughter also has two birds. One was ill. We took her in. The same veterinarian prescribed an antibiotic that went in the bird's water. Before we got the antibiotic, I asked the veterinarian about the antibiotic he was prescribing and if it was another one more commonly prescribed to birds. He told me he was giving us this antibiotic that went in the water instead and that it was cheaper than the antibiotic I asked about. Not two days later, All Pets called my daughter to tell her that she needed to come and pick up another antibiotic for her bird. And, guess what? It turns out it's the antibiotic I had asked the vet about. I go pick the medication up for my daughter and it isn't cheaper than the first medication. The prices are actually very close but the second drug was cheaper. Truthfully, we didn't care about the cost of the antibiotic but we wanted the BEST one for the bird. I bring the new antibiotic to my daughter and see that All Pets gave her a minuscule amount of liquid antibiotics in a test tube. It was such a ridiculous amount that I would've gone back if they were still open. I'm guessing they measured out the exact amount a cockatiel would need without accounting for any possible waste or the fact that it was less than a thimbleful of liquid and dried out with air. My daughter gave the bird the medication until it dried out. The bird got sick again and had to do an entire second course of antibiotics. I understand All Pets is a business and that they need to make a profit. When they cut corners like that to do it, the patient suffers. I don't care where I have to drive, I am taking my pets to a vet that puts the animal care first. That was just not my experience here.

Rhonda and her staff do an amazing job. They take great care of my cats when I'm out of town…read more Thankful to have a trustworthy and loving pet service in the area! Highly recommend!

Rhonda and her team took care of my cats for 11 months while I was out of the country. They were…read moreincredible and went way above and beyond on every level. They took care of everything, including not only food/water and play time, but also vet visits, emergencies, medication etc., and provided me with weekly updates and pictures. Words cannot express how trustworthy and dedicated Rhonda and her team are. I wish I could give them 100 stars instead of 5.

We've only used the Daycare services, and absolutely love it. We always receive a nice and warm…read morewelcome when dropping off and picking up our Maggie. She comes home tired and well socialized. My fav are the days they send pictures/report cards. I like that they do keep the number of dogs at daycare to a fairly small number compared to some of the other ones that have large volumes of dogs.

Our puppy loves going every Friday to "school" I will say it's nice to know they are caring for…read moreyour dog while your at work so they don't have to be left in the crate all day! The pictures are the highlight of my day! The girls who take my baby in the morning are always so cheerful and excited to see our puppy!!

I didn't really have any problems with the veterinarian himself. But his vet assistant is a whole…read moreother story. She was condescending and rude. We had some major communication issues where she was not understanding me or what I was saying and did not take the time to actually listen to what I was saying I will never return. I also had a phone call with her and on the phone call her demeanor was even worse. I don't know why she thinks she can treat customers that way, but it's quite ridiculous. If they want to keep any business, you can't treat people that way

my cats and i have been battling with fleas for months. i had tried frontline, bug bombs, daily…read moreflea combing and just was not getting any good results. i was nervous and embarrassed to go to the vet as i was not able to get it under control myself but the vet staff was so kind and never made me feel bad for it. they were very sweet with my cats and i am so thankful. it has been two days since giving my cats the new treatment and having an exterminator come and the cats seem to be flea free at last! it feels so good looking at a nice clean kitty belly. Thank you Dunla