Something was sticking from below my car and they looked at it for me. Turns out it was just…read moresomething from the road and there was no damage or repairs needed. I would definitely trust them to do work in the future though.

On 4/8 I went for a leaky water pump repair previously diagnosed by another repair shop…read more.. Southaven Car Care agreed and repaired for $633. I drove the car for 2 days; when another leak appeared . I Took it back to Southaven CC who stated it was NOW THE RADIATOR. (The radiator Was Not Leaking B4 water pump repair). I declared it was something SCC did in water pump repair. SCC representative was cocky and nasty saying the new water pump put pressure on the Radiator which caused the new leak. He also stated the water pump was "barely hanging on my car" which is not true from the initial waterpum diagnosis B4 I went to SCC. So, I took to another repair shop which showed a cracked radiator (not there on water pump repair day 2 days prior). Now it would be $934 for new radiator from SCC. It is a shame how Auto Repair shops continue to take woman (especially older Black women) for a monitary ride. I recently read one from several people (no longer shown) about this particular shop--about bigger problem s after initial repair. I got bids elsewhere for less, where I got it repaired the next day. In closing, the owner was cocky, sometimes nasty, and very deceitful about my repairs. Please stay away!! Cocky, no compassion and shoddy work????? Wish I could give "0" stars.

I will never use these people again and would suggest no one else does. They charged me $126.48 for…read morecleaning the engine. I posted pictures as well. Worst cleaning job I have ever seen. By their won admission vehicle was only in shop around 3 hours but we got charged 6.1 hours. Thought I found a dependable shop but was wrong again. Loser rip off artists. I will make sure to keep people away from them.

The worse shop in Southaven hands down, they over charge and they don't do the work that you pay…read morethem to do. The owner had the nerve to be rude after you call them out on it. 0 stars

Don't let Glen's gruff exterior fool you. He's really a nice guy. I always bring my vehicles here…read moreto be serviced because, they're usually fast, reasonably priced, and they always call me to let me know they're going to do something before they do it. They rarely "find" unexpected problems that "have to be fixed" with my vehicles. I've referred others here and they've been pleased with the service as well.

Horrible service, unprofessional and keep my dad's truck for over 8 month. Joe had an attitude…read moreeverytime we went to check on the truck. was telling my dad he was waiting for parts. Then told me he was going to get to whenever he could but kept bringing new vehicles in and working on them before my dad's truck. He kept my dad's keys and gave us an empty remote that look like it went to the truck. Just poor customer service and now we have a truck with no motor at all.

Well here the thing.. Sam helped me out greatly with up ftont top not customer service.. not too…read moremany places have this many wheels and tires on hand ready for Mount and balance. Also really knowledgeable on the correct sizes that are needed for your vehicle. Definitely check them out!

Got a leveling kit on my 2024 ram rebel and it hasn't rode right since. It shakes pretty bad…read more Took it up there for them to tell me "oh yea those bds suspension levelers we have lots of trouble out of those" well thanks for letting me know that after the fact. Anyways took it up there so they could feel the shake and they couldn't feel anything even tho I showed the video of my gym bag shaking like crazy as I drove. Learned from that one. Let them do my tires on last truck and that was fine but the suspension work doesn't seem great at all.

Warren responds quickly, listens well, completes the task discussed and makes excellent suggestions…read moreat a competitive price. Thanks Warren. I will keep your contact information handy.

Fixed my brakes, but was dishonest about charging me extra for picking them up for me, he did not…read moresay there was a service fee for that. and additionally charged fees he did not account for in his quote for mileage and a parts run, none of which was in the original quote. Also he does not have a business at this address, he worked out of his car and quoted nothing about mobile fees. Do not recommend.

I have so much to say about this place, I had a wonderful experience. My workplace has the same…read morehours as Griffin and son and they were so kind and accommodating. They have a drop box so I could take my car in before they were even open. They were very quick to service my car, I had previously had to leave it at firestone for a week, and had no luck. Griffin and son however was very fast and serviced my car right away. When I picked up my car, the gentleman explained exactly what was wrong with my car in close detail. He was extremely kind and even showed me pictures in my car so that I could better understand what the issue was. If I have any more future car trouble, I will definitely be back because of how kind they were.

These are some of the nicest folks you will ever meet. They have done several repairs for me and my…read morefriend over the past year. They stand behind their work and are not out to rip you off. Yes, their prices are on the high side but as I have spoken with them, it's clear that their prices on everything are high as well. Parts, cleaners, etc all cost a small fortune these days. I highly recommend them and share my thoughts and experiences with everyone I come in contact with. Good people.

Because they came right out and fixed the problem. I don't have anything else to say.read more

As a woman, this is the automotive shop to go to and have your vehicle fixed. They have new…read moreownership as of this year but it is still all in the family. They are extremely nice!! They have very fair pricing and lower than one would expect. Service was fast and wonderful!! We will definitely be using them in the future!!

I rarely take the time to post an online review, but I was so pleased by the great service I…read morereceived at Allen's Automotive I felt that I should. Some background - I was passing through Memphis en route from Georgia to Colorado with my truckcamper RV when the boost on my turbocharger disappeared. My truck is a 1998 Dodge Ram 2500 with the Cummins Diesel engine. Without the turbocharger you will be way down on power -- with a camper in the bed you cannot proceed and need to get it corrected. I first went to another service shop. They told me that my engine was shot and needed to be rebuilt or replaced to the tune of $10K-$12K. Shellshocked and stranded, I called around to find a shop that could do the work. I happened to call Allen and asked him to find me a replacement engine. It was tough to source one. He called me back at the end of the day and said he was still working on it. At that time he asked about the previous diagnosis -- after a bit of discussion he questioned the diagnosis and asked me to bring my truck to his shop the next morning. I arrived at 9am and Allen went to work with his techs. It turns out my truck doesn't even have the original turbo -- a previous owner had "hot rodded" the truck with a non-standard turbo that didn't even have a wastegate. This caused lots of head scratching but Allen persisted. (I had nowhere to go so I was in his office the whole time.) He researched the turbo and called some turbo expert friends when he hit a roadblock. Anyway he and his staff kept digging and eventually discovered that the intercooler intake pipe had become disconnected, hence no boost. I had to pay for a few hours of diagnostic time but that is a fraction of what this would have cost if I had to replace the engine. And, it also would have been easy for him to just say "you need a new turbo" (to the tune of $2-3K), put in the new turbo, discover the disconnected pipe at that time, and still charge the customer for the unneeded turbo. But I found that Allen doesn't operate that way -- he doesn't "throw parts" at a problem -- he wants to figure out the cause of the problem before he figures out the fix. This is getting too lengthy....Bottom line if you are in the area and need your car repaired I would strongly recommend the staff and owner at Allen's Automotive.

Great service and great people who go the extra mile to make sure the customers are satisfied.read more

Horrible business...I paid them to replace my camshaft sensors on my truck to find out all they did…read morewas clear the codes and kept my parts ...my still had factory parts installed ...and them not replacing my parts it made my computer go in limp mode now I had to take it to the dealership for repairs costing me more money and time ...

This business was recommended by Firestone by Dillard's in Southaven. They kept my car for 5…read morebusiness days never attempted to fix my car. I was told by the owner that my car would be ready on Monday. On Monday I was told they were going to start on it that day. This business is a rip off. Proceed with caution if you decide to use them. So I was out of a rental car for 7 days and a diagnostic fee and they did nothing to to help me. Made me wait for 30 minutes before they would even bring my car out of the shop. Then I was told the technician did not know I was there. This owner is very unprofessional. This was a sad day.