Long story short: take your car somewhere else unless you are given no other choice.
I had to have my vehicle towed on Memorial Day because I had two tires go flat on me due to broken valve stems. The tow driver himself seems a nice enough guy. He got to my car quickly and was polite and got my car on my way. He offered to tow my vehicle to wherever I wanted, or he could take it to this place, since it was close for him and I figured, "Hey, it's not far, how bad can it be." I agreed and explained that I needed two tires repaired, one that was still on the vehicle, and one in the back hatch because I'd swapped it with my spare. He says, "alright, got it," and goes on his way. Next day, at 2, I call the garage, thinking, "This seems like a simple and straightforward job, it should be done by now," and a lady picks up. She's not exactly rude, but she definitely seems a bit hurried and clearly doesn't want to dwell on the phone, but whatever, if there's a lot going on, I can look past that. I ask about my car, and she says, in so many words, "Our mechanics are all away right now, we'll call you back." Weird, but I wait to get a call back. 30 minutes later, I call again and she explains that they haven't done the repair yet, but they just got the parts and they'll do it just as soon as this one mechanic gets back in. She asks if I'm needing sensors replaced and I explain that no, I'm just needing the valve stems on two tires replaced. She acknowledges that and says we'll call you back. Thirty minutes pass and I'm at the garage because I've long since figured out that waiting for this place to call back will get me nowhere. My vehicle's outside and I can clearly see that one of my tires has been repaired, but the spare is still on. "Maybe they fixed the other, but didn't put it back on for some reason," I thought, heading inside. The actual inside of the business is a mess, papers all over the counter, seemingly poorly organized. I wait just a little bit, and a mechanic, who seems genuinely friendly, asks me what he can do for me. I explain I'm here to pick up my car, that whole song and dance, and he goes and gets the key and starts ringing me up. Let's just say that the price I was charged was, exorbitant, especially when you account for my insurance covering the cost of towing. I ask if that's the price for both tires to be repaired, and he looks at me genuinely stunned. "No sir, that's just for the one. I was only told about one tire." At this point, it's getting close to when this garage closes and I'm not interested in trying my luck on leaving my vehicle there any longer to see if they'll actually get around to fixing the second tire if I tell them, and I'm definitely not waiting for them to "call me back." So I pay, take my key and my copy of the bill and get ready to leave this place behind. As I'm leaving, a lady comes out, hands me cash, and explains that I was "overcharged." I thank her, take the cash, and leave, making a note to never do business with this garage again. The long and short of it is that I paid substantially more than I should have only to get half the repairs I asked for, and got the runaround the whole time. There're too many places in DeSoto county to get your car worked on to waste your time and money here. read more
