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    3DPropertyToursEdmonton

    5.0 (1 review)
    Open 7:00 am - 8:00 pm

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    5 years ago

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    Durell L.

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    Sir John Franklin

    Sir John Franklin

    (1 review)

    Hello! I am a tenant here, and my roommate and I have been staying at Franklin for two years. Just…read morein the last few days of our lease term, we experienced an extremely scary security incident. My roommate moved out early, and I stayed until the last day of the lease, the 28th. 27th, I moved my stuff to my new place and decided to sleep in the new place because it was too late and decided to check the room with the office early the next morning. However, the next morning at nine o'clock, when I opened the door with the key, the scene inside shocked me, almost all the remaining things were thrown in the aisle, the emptied room inexplicably had an extra box and the hair dryer I put on the table ready to take in the morning, I found it had disappeared. To add insult to injury, my delivery box was opened, perhaps because the contents were worthless garbage bags, all of which were not taken. When the manager came to check the room, I explained the situation, but the manager named Lucia immediately denied it, saying that no one could have come in, and tried to blame me, saying that I did not lock the door, but the truth is that I locked the door, and twisted a hand to test whether it was tightly closed when I left. The next day, it wasn't until another staff member saw someone looking for the box that had appeared in my room that I realized that someone had broken into the house in the middle of the night. Upon inquiry, I found out that this person was not a tenant of the apartment but had somehow gotten Franklin's access card to break in and had falsely claimed to be my friend to escape arrest because he saw my delivery name. I didn't know this person, let alone know him. If I hadn't decided to stay temporarily in my new home, I don't know what kind of danger I would have faced. After the office checked with me, I expected to receive follow-up results. However, nothing came back, and even when I specifically went over to the person in charge to ask for an explanation, their attitude suddenly changed. One of the staff said that there was nothing they could do and they were not the police so they couldn't control it, what was lost was lost, there was nothing they could do. And Lucia, the manager, indicated that this apartment has never had any security problems. Only we encountered it, and it must be our own problem. It was due to our own negligence that caused the thief to break into the house. I really can't accept this argument. If I hadn't moved, how would my personal safety be guaranteed? Should we also ignore and excuse each other like this? And more importantly, this apartment still has many homeless people entering the door late at night after strengthening the security door, which was caught on surveillance. Now security warnings are posted in the apartment regularly, which I have filmed. How can this MANAGER, Lucia, attribute such dangerous security issues to the residents? And from the beginning to the end, the staff never apologized for the incident, said they were sorry, always condescendingly denied the incident, and shrugged off the responsibility. Really disappointed.

    From the owner: Only steps away from Whyte Avenue, Sir John Franklin provides residents a quiet apartment community…read morewith 1 & 2 Bedroom Apartments near the University of Alberta for rent.

    3DPropertyToursEdmonton - estatephotography - Updated May 2026

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