Above and Beyond - Truly Exceptional Service…read more A couple of days ago, my truck's clutch gave out while I was driving from Seattle to Boise for an urgent family matter. I was stranded on the highway and really in a pickle -- but calling Ruggles Auto Repair turned everything around. From the very first call, they treated me like family. They offered to drive me after hours to a nearby town just so I could rent a car and make it to where I needed to be. The next day, they worked tirelessly--well past closing time--to replace the clutch and get me safely back on the road. They even brought me lunch while I was waiting in the lobby. Who does that anymore? Their kindness, honesty, and dedication are something you just don't see often these days. If you ever need car repairs and want to be treated with genuine care and respect, Ruggles Auto Repair is the place to go. They turned a stressful breakdown into a reminder that there are still great people and great businesses out there.

So thankful for everyone at Ruggles Auto Repair! Today they arranged a tow from my home and…read morecompleted the repair while I was at work--something that would've been a major headache anywhere else. One of the biggest frustrations I've had with car maintenance is finding service that works around a full-time schedule. Ruggles consistently finds ways to make things easier, and that flexibility is a game-changer. Now, I know this might sound like a biased review--my mom, Deana, is the warm, welcoming face you'll see at the front desk. But hear me out: I've watched time and time again as everyday customers receive the same care and attention I do. Whether it's Victor going the extra mile or the team doing what they can to accommodate real-life schedules, they treat people with genuine care. That's not family favoritism--it's just who they are. If you happen to wait for your service, you'll find comfy chairs (dangerously good for an accidental nap) and a welcoming, down-to-earth shop atmosphere. My whole family and I happily recommend Ruggles Auto Repair. Thanks again, you guys. You really make a stressful process feel easy.

Had 2 front rotors and pads replaced on my civic si. He could not have done a better job, no steps…read moremissed and he got me in next day! 10/10 for my guy and very affordable. Definitely recommend

If your looking for someone to do a great job and very puntual call Alan. He came and did a couple…read moreoil changes for me even on the 4th of July. Very good communication and he knows what he is talking about. Very pleasant to deal with. Price was very reasonable also. Thank you

I received very friendly and knowledgeable care for my front struts and suspension. I also…read morewitnessed their positive and efficient service to other customers. Kyle, the manager, and his service team are top notch. I highly recommend this business.

I was here 11:20 am now 1:40 pm said 2 hours for wait time. See other who showed after me go ahead…read moreof me. Thanks if I knew I was going to be past up I would've made a appointment

I live in the lower Yakima Valley. In January of 2024, I bought a car battery at Howard's and they…read morealso installed it. Within a month or so , my car completely died 3-4 times, and had to be jump-started every time. In May of 2024, I drove to Issaquah, and stayed overnight at a local hotel. When I tried to leave the next morning, my car was dead. I had to call a towing company that charged me $150.00 just to come over and see what was wrong with the car. They simply jump-started it. After collecting the $150.00 response fee, they said they couldn't tell what was wrong. I drove home, stopping at the Honda dealership. They looked under the hood and told me that the installer at Howard's had not tightened the connection wires properly, and the battery was being regularly disconnected as a result. I called Howard's to ask them to reimburse my towing fee, and the office manager refused, said the owner wouldn't agree. Be warned that this is not a business that will make things right after they make stupid mistakes. I'll never go there again and have warned all my friends and clients against going there. They don't stand by their work.

thank you Howard's for fixing our 5th wheel tire so quickly and getting up on the road. Service was…read moregreat and knowledgeable

Took a road trip and ran into unexpected car trouble. Called around and this was the only…read moreestablishment that would take us in last minute. Took care of our issue at low cost and gave us a thorough recommendation on what to repair. He also took the time to call around local establishments to see if they would be able to fix the problem (possibly at a lower cost) and recommended those places. Honest, meticulous, and works with integrity. Highly recommend.

My car died while I was driving it and had it towed here…read more After 4 hours of diagnostics and $600 later, Darrell told me he found metal in my oil and it'd need a new engine (basically it was done for as it wouldn't have been worth an engine replacement). Knowing to never trust a mechanic I do not know, I got a second opinion. Darrell hadn't even drained the oil that he said he found metal in and no metal was found in it when it was drained. I've truly never met a shoddier mechanic. Sounds like he can do some minor air conditioner repairs from the reviews I've seen, but figured I'd give a real review of his diagnostics. By the way, all my vehicle needed was some new spark plugs and ignition coils, under $200 repair. It's running smoothly and definitely has years before it'll need trashed. Don't go to this guy unless you want to waste money and potentially be out a whole car. If you want a good recommendation, go to Auto Care Experts in Yakima.