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387 Grooming

5.0 (2 reviews)
Closed • 10:00 am - 5:00 pm

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Remedy Spa & Wellness

Remedy Spa & Wellness

2.9(24 reviews)
0.6 mi•Germantown
•$$

Before we proceed - I was referred to this spa by a good friend, whose advice I normally trust. Had…read moreI read the reviews here first I might have thought twice about booking. OKAY! Let's dive in to the bizarre sequence of events: Via phone call and text with the owner of Remedy Spa - Cari Young, I scheduled an appointment to visit her business for three massages and facials for myself and my two sisters. On our call, owner - Cari informed me that I would have to pay a 50% deposit prior to my visit, but then followed up with an invoice for the full amount of $460. In good faith, I paid Cari in full. I never received a confirmation email, text or call that Cari had received the payment and nothing to confirm the time of service (this part is important). The day of my scheduled appointment, while en route to Philadelphia from NY, I received a text message from Cari stating that I would have to pay a $40.00 late fee because I was not on time for my appointment. Yes - the appointment in which we never received anything beyond a verbal confirmation. To keep the peace, and not spoil my pamper day with my sisters - I agreed to pay the late fee in an effort to ensure our experience was a good one. After our services were complete I gave Cari $100.00 in hand. I thanked her for the services and stated 40.00 will cover the late fee and 60.00 is for a tip. While we were not pleased with the facials, we were satisfied with our massages. Shortly after leaving the spa, I received a call from Cari asking if I noticed the $100 tip after I had given it to her. This was rather strange. I informed Cari that she had walked us out of the spa and to the exit immediately following our services, so I was unaware of where the funds had been placed by her. In the days to come Cari contacted the friend who referred me to share that the $100 was missing and indirectly suggest that my party may have taken it. She also texted me to inform me that she had not recovered the funds, to which my response was "Im sure you simply misplaced it, please let me know when you recover it." At this point the client/business relationship felt beyond informal and now completely casual. The following week I heard from Cari again when she asked me to share my personal IG page with her so she could tag me in a post of myself and my sisters from our day at the spa. It was at that time I informed Cari that I did not want to be on her social media page because 1. I did not enjoy my experience and 2. I find her to be unprofessional. This is when Cari decided to accuse me of stealing the tip I gave her and she misplaced. To paraphrase she said "I have a video and I will post it to all of my social media outlets". BE CLEAR: I know without a shadow of a doubt that no one in my party would EVER stoop so low to steal from a business. With that said I encouraged (and still encourage) Cari to proceed with sharing her non-existent video. Needless to say, and to no one's surprise - said video never surfaced. Cari then blocked me from her business Instagram page and began harassing me via her personal Instagram. She made a public post, to which she tagged me (she found my IG page on her own) - accusing me of stealing not only the $100 I gave her but now also a spa robe, (see attached image of her post). Cari has made a threat to contact the police - which she has yet to do. To that - I also encourage her to contact the appropriate authorities. I have never been so disappointed in money spent with a small business in my life. In short, if you've made it this far, or if you just scrolled past my above essay - let me say this in no unclear terms: I WHOLEHEARTEDLY DO NOT RECOMMEND THIS BUSINESS.

The experience was absolutely outstanding! She is amazing at her job, her studio was dope. The…read moreconversation was great, it's obvious she's passionate about what she does. Getting to her studio was a bit of a fun adventure for me, like a cool maze in an old warehouse... you get there and you feel like you've found this secret little spot in an otherwise sleepy building. I mean, that's how I saw it. The experience was amazing enough to where I will definitely be back! Don't trip about the steps and the heavy doors! It's perfectly fine and if you relax (that is the point of a massage) you'll find it to be fun.

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Remedy Spa & Wellness
Remedy Spa & Wellness
Remedy Spa & Wellness - This message came directly to my inbox from Cari's personal page.

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This message came directly to my inbox from Cari's personal page.

Mister Relaxation Mens Spa and Lounge - Pedicure and Manicure

Mister Relaxation Mens Spa and Lounge

2.3(3 reviews)
0.8 mi•Germantown

I scheduled almost $400 in services, calculating what would have been a tip, for my husband. The…read morereceptionist was short, condescending, and very unpleasant. However, I still scheduled the appointment. I was told I would receive an appointment confirmation. Unfortunately, I did not receive the text confirmation which prompted me to call the following day. When I explained I did not receive the confirmation the receptionist started huffing and puffing in irritation. Her attitude was very unwelcoming. This made me very uneasy about the type of service my husband would receive. Their lack of hospitality and quality customer service resulted in me canceling my appointment. Jill said "good Im glad your canceling your appointment". Her response made me realize I made the right choice by canceling my appointment.

Poor customer service. I purchased a gift card for my husband a year ago with no expiration date. 2…read moredays ago we received an email saying that all gift cards are going to expire in 6 mos effective 11/1. 2 days ago was 10/30. They gave 2 days notice that the gift card would expire. They were closed 10/31. Spoke with them today and they are not honoring the $150 gift card we purchased. Highly disappointed in their service and would not recommend them. Received a call back from an "owner" who stood by her rep stating that the give courtesy calls before the card expires. Neither my husband or I received calls. I asked for records showing where these calls or the stated 6 month expiration date was and the owner HUNG UP ON ME! Don't be fooled by this relaxation spa- they give nothing but tension and frustration with their poor service.

Photos
Mister Relaxation Mens Spa and Lounge - Front Desk

Front Desk

Mister Relaxation Mens Spa and Lounge - CEO Rashida Irvin

CEO Rashida Irvin

Mister Relaxation Mens Spa and Lounge - Jada our Esthetician

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Jada our Esthetician

True Skin Laser Spa - Cavi Lipo gets you the body you want

True Skin Laser Spa

3.6(32 reviews)
4.5 mi
•$$

I started coming here almost 10 years ago for laser hair removal and have been coming back ever…read moresince! I have heard horror stories about how much Laser Hair removal hurts and I did not experience any pain with the treatments I had at True Skin. I got a Brazilian and my under arms and everyone makes you feel very comfortable when you are getting the treatments done! The office is easy to get to, there is parking, it is very clean, and the waiting area is very welcoming. I am updating my review because I recently purchased the cavi Lipo package and had it done on my stomach and it is absolutely amazing! As soon as I save up a little more I plan on getting it on my upper thighs as well!

This place is very beautiful in the inside. However, if you want results with laser hair removal…read morethis is not the place. The owner is very unprofessional I had an appointment today 3/3/2022 at 10:30 I received a text message saying my appointment was cancelled because I didn't fill out a form that is normally filled out right before you walk in for treatment. I've had 4 treatments and see no difference. I was told by one of the employees that they were having trouble with their laser machine and my appointment was changed twice due to the machine being repaired. I questioned why the laser was ice cold and I was told "a piece on the machine was replaced and when it's cold that means it's really working" that was a joke! I have zero improvement with my unwanted hair. I have a message m from the owner Jacquee who was super rude and I was very offended. From reading comments it appears she's reaching out to people behind the scenes when complaints are made. I told her as a business owner myself I would never be so callous and unprofessional especially when people such as myself is the reason her business is still around! If you want effective laser hair removal this is not the place. It's a waste of time and money!! On top of that if you're not the right color the disrespect and condescending statements are at an all time high!!! People please research before making a decision to have treatments here. The business rating speaks for itself 3 stars that's poor service in my opinion.

Photos
True Skin Laser Spa - Microblading by Jillian

Microblading by Jillian

True Skin Laser Spa - We love what we do!

We love what we do!

True Skin Laser Spa - Photofacial to reduce Acne

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Photofacial to reduce Acne

387 Grooming - skincare - Updated May 2026

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