Do not use this agency. They have no staff who are capable of caring for complex patients, they…read morecannot get staff or supplies to you in a timely way, took nearly 2 weeks for my wound care dressing to be delivered and they expected you to go to Walgreens to get what they needed, had to call to be sure someone was doing the care. Also not very good with confidential data, the director told me our old nurse had cancer and was dying. What kind of agency is this, should not be doing business.

I have been using Loyola home health for two weeks now. First their supplies for my wound took a…read moreweek to get here. Thank god I had a doctor appt so we could receive supplies from the nurses to hold us over. But when we had home health what we should we do they just shrugged their shoulders saying it's common for it to take a week. Next their scheduling is terrible. You set up a day for the nurse to come and they don't. You randomly get nursing calling you other days of the week asking what kind of wound care you have, and telling me they usually don't come out on Saturday for that type of wound care. First I never scheduled Saturday visits also why is the nurse asking me what kind of wound I have over the phone?! Then a nurse came out that we were not comfortable dealing with, told scheduling and the manager. But yet time and time again they schedule her, and we have to call and request someone else. It's terrible, working with them is more a headache then a help. Use a different company other then Loyola home health.

Today I visited a resident at Brookdale Skilled Nursing facility. The resident was having trouble…read morefor many days trying to get her TV to work properly. We asked for assistance from the aide. Holis, a kind and patient, very bright and resourcefull aide came in and identified the problems. He quickly resolved the issue and then patiently explained to the resident how to operate the TV with multiple remotes and multiple apps until she felt comfortable operating it on her own. That is a great example of staff caring and dedication to enriching and empowering their residents. It was heartwarming to see.

The staff is wonderful. There are so many different opportunities for socialization and different…read moreactivities.

Thank you very much for all your help. Your company has been very professional and went above and…read morebeyond. I'm sure everyone is great, yet the care and attention from Kris really stands out as to making the processes seamless and pleasant. She truly did an excellent job! Coco really did an absolutely wonderful job caring for my mom as well. Her thoughtful efforts to tidy up the home made a big impact. Thank you.

Everyone that I have met or spoken to with this company has been fantastic and extremely helpful. I…read morehighly recommend Homewatch CareGivers of Naperville for any of your caregiving needs.

Laurie from Visiting Angels is such a sweet, caring woman. She will help you find just the…read moreperfect care giver for you loved ones. Visiting Angels provides a network of non-medical, private duty home care. Such as personal care, respite care and companion care to help the elderly and adults continue to live in their homes across America.

Words can't express my gratitude towards ascent home care. My father was in rehab and given a weeks…read morenotice of his discharge and suggesting that he had 24 hour care. I had a week to find care for my father, which the other companies I interviewed either needed minimum 2 weeks notice or we just didn't jive. But with ascent home care, they were ready, willing and accommodating! The process with my dad was overwhelming and on his discharge date I couldn't be there. Ascent took the reigns and kept me updated with everything from the time they arrived at rehab to when they were on their way to my dads to when they arrived home. Hey made the process easy. The care workers were amazing and patient with my father and kept me updated with everything going on wth him and supplies he needed. I NEVER had to worry about my dad's care or his safety.I highly recommend this company to anyone who is searching for care for a family member or loved one

We had the best experience possible with Ascent Home Care and their care-takers. My Father-In-Law…read morewas in a nursing home and it was time for him to come home with hospice. The Dr's gave him 7-10 days to live. He lived for more than 2 months with excellent care from Ascent. Our caretaker, Ariel, was an amazing angel that gave my dear Father-In-Law respect, comfort and friendship. He bathed and fed him and gave him massages. He fit right in with our family. He made a very sad time in our lives bearable and actually enjoyable at times. The owners of Ascent have huge hearts too and are hands on. I highly recommend them for home health care.

I've had occasion to call Assisting Hands in Naperville twice now and each time my call was taken…read morepromptly and my assistance needs thoroughly evaluated. Assisting Hands sent to my house a person who was polite, on time and kind. Happy with their service.

Richard and his team made our decision easier choosing home care provider. We did not base our…read moredecision because Richard's expertise in home care and Physical Therapy. Our decision was based on how he educates his caregivers to deliver the best care available. In today's market there are many Home Care agencies to chose from. Assisting Hands Naperville stands above them all! Thank you for delivering the highest level of care to meet the standards of our family. Michael

I never thought l'd be turning 30 years old while bed-ridden in an acute care facility. That…read moreunfortunately became a reality in 2023, after I was hit head-on by a wrong-way driver with dementia on I-39. I just wanted to take the time to recognize the staff at Thrive of Lisle, as they took great care of me. Shoutouts to CNA's Alan & Harrison; nurses Shirley, Mark and Gina. They are the best! Kellie from activities, Jerome and Sue are always roving the halls and engaging with residents. The positivity and enthusiasm of the staff is truly contagious, and made this long recovery journey easier for me. Therapists Susan, Ed, Keyenna and Tiffany have been helping me work towards my goal to be able to walk again and use my left arm. I love Thrive of Lisle, and the staff here. 2023 was easily the darkest time of my life. I nearly lost my life, and was not sure if I'd ever walk again, or be able to return to the career that I love. The staff at Thrive treated me like family. I can't tell you how much happiness and hope that CNA Alan, Nurse Shirley & Kellie brought into my life during this time. They are truly special people. I still come back to thrive and visit at least 4 times a year. It's rewarding for me to visit the current patients during activities time, as well as spreading positivity and encouragement. I also love seeing my extended family (the Thrive staff). My advice & words of wisdom for incoming patients and their families: * Advocate for yourself as the patient; if you're a relative; please advocate for your loved one. * Treat the staff with love & respect (I promise it'll come back to you ten-fold, and will be a much better experience for you & the staff this way.) * You might be shy at first, but take full advantage of the activities that Kellie puts together! From craft-making to group games; it's a fun time for everyone! (Even the patient's visitors are encouraged to participate). * It doesn't matter if you're bedridden, the staff will make sure to get you out to socialize, shower, or PT. You just need to communicate your needs to them early enough in the day. * Family: PLEASE don't underestimate the power of your visits. Frequent visits will greatly help your loved one as they strive to recover. I had at least 2 family members taking turns visiting me throughout each day. *Keep in mind, you ARE allowed to sit in on your loved one's physical therapy sessions. - Just ask the therapist as a courtesy* * Stay positive & Keep on thriving! Respectfully, Tim

I was sent to Thrive for wound care. So I did not require the assistance some people did. I was…read moreable to walk and dress myself. I did receive physical and occupational therapy. The therapy was to target both upper and lower body and I felt it was a great benefit for me. Therapist took time to answer my questions on how or why the different excersises were a benefit. I had Murium and Traci. Nurses and CNAs were all pleasant. When I was not in my room they would look for me for required medications or lab tests. They also seem to work as a team. No task is beneath anyone. The activities director Kelli has such a nice personality that even someone like me that typically does not join in was participating. Because I did not have anyone visiting me they made a point of making me not feel alone. Many of the staff were good but I had a special thanks to Noah Teddi Alfonso Sue Kelli Drew Odette and my wound care team. I was able to heal nicely by the time I was discharged thanks to their attention and care. Only issue is with the evening shift. I think they forget at times that it is bedtime for us even if it's just a work-shift for them. They would be quite loud and slam doors. Rooms are 2 people so if someone needs to be tended to in middle of the night or is hard of hearing that's a problem too.

Vital wellness is the best home health company in Bloomington that I have experienced. The care…read morethat is provided to patients is phenomenal. They do not take forever to come out and see the patient for the first time. The nurses and the therapists take time to get to know the patients and are not just in and out for a quick visit. I would recommend this company to friends and family.

I called Vital Wellness on June 9, June 10, June 13, June 14, June 15, June 16, and June 22. I…read morewas scheduled to have major surgery on June 20th, which was postponed to June 27th. I was trying to hire a private duty nurse for help with my recovery. I spoke with Barb Sowski and Colleen Murphy. They said that they were having difficulty finding a private duty nurse, because there were not enough employees relative to the demand. I waited patiently, hoping they would find someone. Several times, I called without receiving a call back. Sometimes, I was called back. However, after June 16, no one called me back, not even to let me know that they couldn't find a private duty nurse. It was very difficult to actually reach someone to speak with, or to get a return phone call. I do not feel I was treated professionally. I feel that I wasted a lot of time trying to work with Vital Wellness to get a private duty nurse, and now I have very little time left to try to find a private duty nurse from another business. I would not recommend them.

My team of care providers were absolutely amazing. I had the pleasure of talking to management and…read morethey were equally as amazing. Their communication i appreciate, they will call you back if they say they will. I really dont have anything to hold back on, I will recommend. My nurse and therapists, are great.

Nurses are totally incompetent with Mgmt fully aware of this. fired them today…read more Here's what we've endured by their incompetency. Greatland was fully versed on the level of nursing care needed and said they could bring us competent nurses - nurse does not know how to wrap an amputation - nurse does not have any current experience (2yrs ago did this once) with a sponge vac machine. Everytime nurse put in new sponge, there was no suction from the vac because it wasn't applied correctly. because of this, fluid leaked onto the thigh and moisture was infused around incision point causing great concern by the surgeon as the wrong way of dressing this, increases infection- and we already have a staff infection going on - nurse changed IV dressing completely wrong - per ER at Lake Forest Hospital - nurse installed a new line into the IV that was installed incorrectly causing IV to clog. We got this fixed at Lake Forest ER after a 4 hr wait. Per Lake Forest ER, this line was installed incorrectly Jackie, Dir at Greatland is fully aware of these problems but still insists upon us using their service. Again, fired them today pls take heed and do not use this service.