DO NOT MOVE IN HERE! This apartment has been a nightmare from the beginning and we're learning of…read morethe ongoing safety issues in this building from residents that were not disclosed during move-in. - The building has an ongoing fire alarm issue which the management has failed to respond to for over a month. It goes off every night around 11pm disrupting the sleep and all the residents have become sick of it and discussing a collective action. Even the fire department said the building has failed to comply with their notices to get it replaced for years!!! In case of a real emergency, no one is gonna know because of these false alarms and this is the biggest safety issue - Had the worst possible move-in experience here. The leasing manager ghosted us after we paid and the replacement was someone who was managing remotely from San Diego. We were promised several things like the really old tiles in the apt that were going to be changed, but the new manager denied upfront. The condition of the house during move-in was poor. Windows were filthy dirty, the blinds were missing/broken and the house wasn't cleaned properly (we found some toy of previous tenant in the bathroom) and the management failed to appropriately respond to these issues. Their property manager told they'd get us sticky tiles and change the blinds because the light at night is too bright inside the bedroom, but they simply went back on their word. - There is no on-site management or security so no one cares about any issues in the building - The building constantly faces maintenance issues, the elevator of our building has been broken for half of the time we've lived here. The garage door was stuck for days and we couldn't take the car out because no one responds on weekends even for emergencies. Even after that, their solution was to leave garage door wide open for days until it was repaired which was a big safety issue. - Common areas are filthy and almost never get cleaned, we've seen dog pee and dustbins full several times for several days and you can't bear the smell of the trash room because it's never cleaned. - The amenities are a joke - they'll tell you they have this and that but nothing is ever maintained. All we saw after move-in was a broken foosball table, non-working printer and non-working tv in lounge area. When we raised complaint, they simply removed everything instead of fixing it lol - Packages are poorly managed and I've lost a package. No delivery provider uses the fancy safe system they'll show you during tour. - The utilities cost is exorbitant compared to what I've paid in luxury buildings in prime areas of SF. In short, this is far from a luxury building and needs serious amount of work and an onsite team to get it working right. It has also come to light that their fire alarm system, water sprinkler system and backup generator have not been operational for several years and there are open complains with SF City Attorney against this building. Stay away from here!

I have been living here for the past 2 years. Chantel appeared to be nice when I first encountered…read moreher. She even helped me get the place to the fact that I do have a housing voucher. Alot of people have negative views on individuals with section 8. So, I was very grateful for her at the time. I even bought her a gift because I WAS SO GRATFUL FOR HER. WHEN HER MOTHER PASSED, I EVEN SENT HER A GIFT TO LIFT HER SPIRTS. I don't even recall if she said Thank You. She is never in the office or rarely answers the phone. The problems started with my car being broken into. She did not reply to any emails. She didn't even want to acknowledge that my car was broken into. I had to call and ask her about updates. She acted like reviewing cameras is so hard. I worked security for a long time in college. It takes two mins. She never wants trace of the building's wrong doings (is what I came to the conclusion of). She likes to verbalize certain situations but won't reply back to emails. That indicates to me she wants no record of the things that take place in the building. I pay 150 per month for parking. When the break in happen, she told me security did everything they could, and I will not get a discount on the monthly bill due to it not being the buildings fault. I understood because at the end of the day security can't be everywhere. My thing is don't pretend nothing happens in this building, if it is. That's what she like to do. She will be quick to say, "oh we never have a break in", we never have this or that", "that never happened here in this community " blah blah. Multiple of my packages have been stolen. So don't tell me something is not happening when I see it is. I see random people walk in and out of that building all the time. Which ok I still didn't have a problem; she is doing her shitty ass job. The problems really started when the mold spread in my unit. I discovered mold on 02/22/23. I sent Chantel an email about it. My unit did receive "remediation". Respectly, "remediation" was NEVER done. I watched as those contractors PAINTED OVER THE MOLD. I Digress. Recently the mold appeared back and WORSE. To a point where my son and I were consistently getting sick, and I am having migraines. I told her and again, in ( her passive aggressive nature) to me she made it seem like it's no big deal. She told me it wouldn't be an overnight fix. She did say " Oh you shouldn't be living like this" but guess what ?? I still am Come to find out 45% of that building has mold. DUE to THEM NOT PUTTING the correct windows when they were building it. The company is aware of this (Pacifica real estate). They are also aware of the elevators being constantly down. They already received a complaint about the elevators. The city of SF gave them a warning or whatever to fix it. They posted it and she took it down. It was also a incident, with my sister coming to my house before. Chantel treated my sister so badly. There were also incidents with my 8-year-old son, who said she yelled at him. Due to the building NOT BEING CHILDREN FRIENDLY. Which is crazy because when I first move there. The whole 4th floor was occupied, and I would hear and see kids playing soccer. DO NOT MOVE HERE. They may look good. They even maybe be spacious for San Francisco, but sometimes what glitters is not gold. Chantel if you read this, I wish you nothing but the best. I hope you start to form better morals and values. And start to be more forthcoming with people about that place. Even if it's your job we all have a person in our heads telling us if something is wrong or right. You come off very high-handedness and lordliness. You act like you're doing people a favor, when YOUR COMPANY IS STILL GETTING PAID ANYWAY. HUMBLE YOURSELF. PS Jackie(the Maintenace guy) is so sweet. He is doing the best he can. I appreciate him very much.

Michelle - at the front desk is terrific. Her title is…read moreleasing agent but she is much more than that - I always find her extremely helpful and she improves my experience at the Gantry.

The location of The Gantry is great, and the neighborhood is relatively quiet. The staff here is…read morefairly responsive, especially Byron on the maintenance team. He's fixed a number of small issues we had when we first moved in, even at odd hours (he was able to quickly fix a water leak that happened around midnight one day).

Waterbend San Francisco is an amazing apartment complex and the staff members have been incredible…read moreto work with over the past year. Maintenance requests were completed in less than 24 hours every single time! They also had a ton of community events from companies like Omni with free food in the foyer, personal training/fitness classes in the gym and community events with the other apartment complexes. The staff here work tirelessly to make the experience an amazing one. Special call outs to Amanda and Ronald from Greystar!

I've been here for over a year and this review is over due. If you want to wake up to neighbors…read moreyelling/ fighting and making loud noises, human and dog feces in the hallway, garbage in the hallway, blood in the hallways, leaking ceiling, homeless people sleeping in the stairs and the lounge area and many more horrible things then this place is for you. This place is horrible because manager Maria doesn't attend to the needs of the residents properly. She's an awful manager and this place could be better if it was managed by someone who is not lazy and incompetent. My husband's son bike was stolen and the manager FAILED to warned the residents that someone had cut the fence and enter the bike area. When I asked her for help she said "I can't do anything about it and it's going to take me very long to review the videos" The fence was left like this for weeks. We have a neighbor that screams all day long starting at 3 AM and we had made numerous complaints to the manager and nothing has been done. I have also emailed their regional manager Caitlin King and never got a replied back. I guess bad management is what this company has. PLEASE AVOID THIS PLACE it's not worth it and it's disgusting I hope the city cites it. update-- I KNEW the business owner account was going to respond with some nonsense and advice to talk to the manager that is careless, lazy and incompetent. She did not report anything regarding the bike nor looked into, she has not done anything about the noise complaint, the level of security is the horrible, and the place is still disgusting!!! DONT RENT HERE !!! Save your money and sanity and health!

Firstly, major shoutout to Brittany Porter! She is an absolute joy to have in the leasing office --…read moreattentive, caring and responsible! We've been at One Henry for two years (sadly will be relocating at the end of July due to work and, of course, the egregious rent in SF). I can only say wonderful things about our stay. Neighbors are kind/friendly, staff is always helpful, and the location is great. The only issue I have about the location, which has NOTHING to do with One Henry, is that the area does have a lot of theft. However, this is something to expect in SF or any overpopulated city in general. My car has been broken into 3 times within the last two years! Again, this is not at the fault of One Henry. Future residents need to be aware -- make sure you leave NOTHING in your car and try not to park on Alameda where most of the break-ins occur. Be smart about it and you'll be just fine. Thank you, One Henry team, for welcoming us with open arms and treating us like family! We wish you all the best!

Excessive amount of false fire alarms, easily 10+ per year since I've been here since 2024. Upper…read moremanagement (Milan and Hector) complacent and dismissive about the issue. We just had our first false fire alarm of the year on New Year's Day 2026, awesome. Otherwise, lower management is very good and attentive running the building on a day-to-day basis and generally nice, thank you Jerrold and Annie. The apartments are well equipped, and clean. Maintenance team is great (thank you Alberto), they take care of any repairs within 24 to 48 hours. But the fire alarm issue is a real negative, especially if you have young kids or pets, something to consider.

My apartment is a one bedroom, the floor space is open. The appliances including a washer and dryer…read moreand dish washer saves the task of going out to a public laundry. It's quiet, clean and safe.

Thanks again Eduardo and the maintenance team for handling each issue that comes up, however small,…read moreand with kindness. The latest help was a replacement washer and dryer when our dryer had worn out. A well maintained home is a happy home.

Marshall and the rest of the staff in the package room are amazing! I was helping someone order…read morethings when he thought he would be moving into an apartment, and then had a last minute change and didn't move it. But we still had packages that had already been ordered and/or delivered. Marshall and his team were very kind and patient to send photos of what arrived and then print labels and get things sent back out to Amazon/FedEx to return items for us. Their communication was impressive! So appreciative for all of their help!

FRAUDULENT PEOPLE!…read more We live next door to this building in condos, and they have received misdelivered packages for our building, even being photographed in their mailroom. They refused to give them to us, even though they are addressed to us and obviously misdelivered. Then they say "oh we don't have them" despite photographed evidence. Next is "oh we can't find them". They claimed to have sent them back, although we went to them the very next morning. Asking how did they send them back, they stated with a driver. This being with me going to when their package room opened for business hours, and no delivery came yet, and the delivery in question happened the night before right as they were closing. So did Santa come and get them overnight? Especially when I see several boxes marked RTS right there? Obviously very shady management and company. Not good people at all. Not even good neighbors. Probably keeping packages for themselves.

Brick and Timber is the new company thats handles this property, they gave us less than a 30 notice…read moreto switch payment portals. I reached out 5 days prior to let them know payments weren't going through. I was suggested to still make the payment through the old portal because they could request the funds transfer. (Just how they got my deposit and pet deposit) through email I kept getting different answers. At the end of the day they couldn't resolve the issue until past the due date. I let them know that since I was waiting for the reversal the funds might take a little longer. I was still charged a $50 rejected fee even though I reached 5 days before and was trying to workaround the issue to make sure I still paid on time. ( As a tenant I made sure that I would pay ahead, sometimes 2-3 day's ahead) They didn't offered any accommodation or were reasonable, it takes a couple of days for them to even get back and get answers. I also don't even know how much we own in utilities, poor communication with tenants.

This building could be so good with its concrete structure and prime location. But the plumbing is…read morehell especially if you live in the two bedroom stacks. Plumbing fiasco can be really gross. Plus the ceilings have asbestos on them still. Very outdated. The management is great though and people who end up living here are otherwise pretty nice. Just not sure if the constant water problems are worth it.

I recently moved out of this apartment building after having lived there for 2 years. My studio…read moreapartment was given to me in excellent condition, and had a spacious studio space, kitchen, and bathroom for a very affordable price. In addition, the common areas and hallways were all clean and very well-maintained. It was also located in a great, convenient, and central place in San Francisco. Bonnie, the property manager, was extremely helpful and responsive to me whenever I ran into any issues throughout my stay. During my move out process, Bonnie was very helpful and transparent in letting me know which areas of my apartment needed to be cleaned or repaired. I overall had a great stay at 797 Bush and would highly recommend it!

I recently moved out of this beautiful, classical, conveniently located apartment and have nothing…read morebut positives to say about the home and the management. The first thing I noticed about this building compared to others is that it smells clean. Now hear me out: the other apartment buildings I had toured may have had more opulent entryways or a newer construction, but there was always a lingering smell of something--whether that be mold, cockroaches, or god knows what, it was up to their tenants to find out and not me. The hallways here are kept clean and vacuumed. The laundry room has two washers and two dryers that are serviced and maintained regularly with no moldy smells. The trash area is located to the rear of the building with private access allowing the residents to dispose of their wastes in the dead of night safely. I have not seen any cockroaches or rodents during my time here. The worst pest I would have to deal with were drain flies caused by my own error in food disposal. The apartment itself was given to me in rather spectacular condition, even considering its age. The walls had a new coat of paint, the floors didn't have any scuffs or a lick of dirt, and even the blinds were brand new. Any previous damages were noted by the very helpful and responsive manager Bonnie. Bonnie has been nothing but helpful and responsive during my time here. I lived across the hall from her office so I've exchanged many pleasantries with her and I have nothing negative to report. She'll even bring the packages to the door sometimes to ensure no theft takes place (which has not happened to me once during my time here and I would leave packages out for days at a time). She was extremely helpful as well with my moving out process. Despite being tardy to our appointment by an hour due to traffic, Bonnie delayed her own appointment to allow myself the opportunity to conduct the inspection. All in all, if you are looking for a convenient home for a person or a couple, look no further than here. Return the home in the condition you received it in and you'll receive your entire deposit back, and be open to communication so as to maximize your time here!