I've been looking for a new dentist since moving to Arlington Heights. I am so happy I found this…read moreplace. The office is very clean and inviting. Everyone I interacted with was so nice and genuinely seemed to care about my experience. They are thorough with their work and take the extra time to really explain things to you - both about your mouth and your billing. Insurance can be tricky and I've had issues with other offices not being transparent about pricing, but not here. They went above and beyond when I was accidentally giving them the wrong insurance information too. I'm looking forward to coming here for years to come for my oral health needs!!

My consultation with Dr. Tejani was promptly addressed and I was given an honest, helpful analysis…read morewith options to proceed. Even her reception team of Ashley and Trang was very sweet and helpful in lowering my potential anxiety.

Today I visited Jen the hygenist for another cleaning. As always, Jen is friendly, professional and…read moreknowledgeable. I wouldn't consider any other dental practice. Family Dentistry of Arlington Heights is the best!

Dr Black and her entire team are outstanding! Dr Black is extremely knowledgable about dental care…read moreand clearly keeps up-to-date with the latest developments in technique and technology. As important as technique, her kindness and compassion in treatment really shines. She patiently answers all of my questions and I really feel like she partners with me on my dental care - it makes a huge difference in handling anxiety during visits and keeping me engaged/invested in on-going care to prevent trouble down the road. If you are looking for an expert, caring dentist go see Dr. Black!

I had my 4 front crowns color matched here. 3 out of 4 of them came out perfect. One is a little…read moreoff.... but I'm not interested in going through another crown removal and replacement. Staff was quick and friendly

From the owner: We are among the few Dental Labs that have the most advanced equipment. At Hi-Point, we take a…read moreHi-Tech approach and our facility reflects those beliefs. Our technicians take every precaution to eliminate remakes. We are consistently striving for the highest quality restorations, which result in maximizing the use of your chair time.

Dr Debbie and her team are amazing! They make you feel like family. I would never go anywhere else…read more The staff is friendly, professional and the BEST at what they do. Highly recommend!!!

Very competent dentist! Friendly chair side manner. Does terrific work! The staff is very…read morefriendly and goes out of their way to ensure your comfort. Also, I've had many dental anesthetic shots and usually they hurt somewhat and leave me sore afterward. The technique Dr Manos-Balis uses has none of this!

The best dentist around. I have been going here for a few years and absolutely love everyone here…read more My insurance changed a bit and I tried to go somewhere else but ended up back to Dr. Patel. I would rather pay out of pocket than go anywhere else. She's caring, thoughtful, and beyond helpful. I trust her completely and know she has my best interest at heart. I recommend her to all my friends and family; look no further as I couldn't recommend a more qualified dentist.

My son comes here and he's 15 years old, very nice and friendly clinic and it's very close to our…read morehome

I cannot say enough good things about Dr. Kakos. He stepped in during a very difficult and…read morecomplicated situation to help my dentist remove a two-decade-old implant crown from an implant system that has long been discontinued and is no longer commonly worked on. This was not a simple procedure. The crown and abutment were extremely difficult to remove, and there was uncertainty about what would be found underneath. Dr. Kakos was willing to take on a challenge that many others would not, working carefully and persistently to help preserve my existing implant rather than moving straight to removal. His kindness, confidence, and willingness to help made an incredibly stressful situation much easier to handle. Thanks to his expertise and determination, the implant was saved and I can move forward with the next stage of treatment. I am truly grateful that he was willing to step in when I needed someone with the skill and experience to tackle such an unusual case. Thank you, Dr. Kakos!

My experience with the administrative staff at this dental office was very disappointing. The…read moresituation was handled in a way that I found unprofessional and disrespectful. Before my procedure, I was not informed of the expected cost. I had to ask for the pricing myself, and I was told they wanted payment even though the office had not yet confirmed all the details of my insurance coverage. I believe patients should receive a clear explanation of anticipated costs and insurance benefits before being asked to pay whenever possible. When I requested a better explanation of my bill, instead of taking the time to review it with me, I was told that if I did not pay, my account could be sent to collections. This was mentioned while I was simply trying to understand the charges, not refusing to pay. I found this approach intimidating and not reflective of good customer service. In particular, my interaction with Kelly at the front desk was disappointing. I found her communication to be rude and lacking professionalism. I believe the front desk staff would benefit from additional training in customer service, communication, and handling billing concerns with empathy and respect. Because of this experience, I have lost confidence in the administrative practices of this office and would not choose to return. I hope the practice improves its communication regarding treatment costs, insurance verification, and customer service so that future patients have a better experience. In addition to my own experience, it appears that other patients have reported similar concerns, including long wait times, appointments running behind schedule, difficulty scheduling or rescheduling visits, and frustration with billing, insurance estimates, and unexpected charges. Communication regarding treatment plans, insurance coverage, and out-of-pocket costs also seems to be an ongoing concern, as patients are not always provided with clear explanations before receiving treatment or being asked to make payments. Based on this experience, my family and I have decided not to return to this practice. I encourage prospective patients to carefully review their options and consider other dental providers to help avoid similar issues related to communication, billing, and customer service.

Years ago I had whitening trays made (maybe from a whitening place that used to be in Woodfield),…read morebut for some reason they no longer fit. I called Dr. Mike's office to see if they could make some trays for me prior to my cleaning. The quote - without bleach (I had purchased some Opalescence on my own) was $150. Needless to say due to an emergency and then another issue, I was rescheduled twice for my tray mold-making appointment. They did give me a discount for my troubles. I picked up my trays the same day as my cleaning appointment. I saw Katie as my hygentist and really like her - she's gentle! Katie explained the trays to me. They made a little dot on each tooth in the tray which indicates where/how much gel to put on each tooth. I told her that the pre-filled trays I previously tried caused gum irritation, and she suggested a fluoride paint ($35) - normally done on kids. If gum irritation occurs, she told me to apply Vitamin E topically. She even hooked me up with a few capsules AND a few different tubes (10% and 15%) of whitening gel. Not only did I get my cleaning, trays, and my molds, but an education on teeth whitening! :) Thanks Katie!

I hate to leave such a horrible review for a professional dentist but he needs to fire the older…read morelady working at the front desk, she was EXTREMELY rude I had a horrible experience with her and now I never want to come back. I see I'm not the only one who has left a bad review about this person and I'm extremely disappointed in the way she spoke to me and handled a situation it was completely unprofessional and her being probably more than 3 times my age you would think she would have learned how to treat a human correctly, especially a customer in your workplace. Worst customer service experience I've ever had. I feel more love and care from a cashier at a grocery store than compared to this horrible lady. As soon as I find out her name which she refused to provide me after she raised her voice at me, I'll make sure I edit this review and post it here because everyone should know who she is. I'm not the only one that has asked Michael Errico to fix his staff because his customers are having horrible experiences with these people and it needs to be addressed immediately.

Dr. Bob has been my dentist for over 15 years and my husband now sees him as well. He is caring,…read morekind, and funny, and makes what can sometimes be an unpleasant visit (cavity fillings, etc.) as pleasant as possible. His team of hygienists and front desk staff are great, too. I've especially loved that over the years he has sent encouraging notes to me during different seasons of life. He's quick to celebrate milestones like marriage and babies or to thank us for recommending others to his practice. Such a personal touch from a great dentist! We love Dr. Bob!

I've been a patient of Dr. Bob for almost ten years. Having had horrible dental experiences as a…read morechild, I appreciate Dr. Bob's calming presence, sense of humor, and ability to put me at ease when I go in for an appointment. He is skilled at what he does and will provide you the best dental treatment, but he will also take a vested interest in you as an individual. Dr. Bob is an extremely kind and caring man. Many of my family have switched to Dr. Bob based on my recommendation, and they are as happy as I am. I am so grateful for Dr. Bob!

Great attitudes all around, good followup before and after appointments…read more Was able to see the periodontist in the same office only a few weeks later. I recommend to all of my friends. And I have been to a lot of dentists over the years.

I went to Impressive Smiles to get a new retainer made. The office is decorated very nicely and is…read morevery welcoming to a first time patient. I am told that coffee, drinks, and snacks are available even though no one showed me where they were. My mouth was scanned with their computer software and my retainer was made in their office. When it was ready I scheduled an appointment and the dentist made sure that it fit properly. I highly recommend Impressive Smiles!

I had my routine visit to get my pearly whites cleaned up. Iris is an amazing hygienist who is…read moresuper sweet, gentle and thorough! That 1 hour in the comfy heated massage chair flew by and was probably the most relaxed that I've been in a long time! Also, now you can watch a show or movie instead of staring at the ceiling tiles. Their new safety protocols for covid made me feel safe and cared for. Go see all of the amazing staff at Westgate right now!

It's been about a year since my last updated review of Westgate and unfortunately, this one has…read morebeen triggered by some detrimental experiences and changes to my once favorite... now former dental practice. I have had a lot of dental work done, multiple crowns and two root canals in addition to a 2 root planing & scalings, and thus insurance covers a quarterly cleaning ("perio maintenance") vs just 2 per year. Also had my silver fillings replaced with ceramics... suffice it to say I know all the proc codes and am familiar with preventative, restorative and major dental tiers and how insurance and copay's function. This is relevant because of the recommendation from Dr. Kics (founder and owner) about a treatment plan on visit 3x the cost and plan pushed for a signature by one of the financing sales representatives (very like a car dealership) for about $8K (not factoring in my new dental insurance). Major dental work like the recommended bridge and 3 crowns would have to be delayed 6 months, but Westgate staff didn't mention this, or even care. They tried to get me to sign a contract at retail cost. Said they could discount it a little (no insurance or negotiated pricing factored) and pushed getting a credit line. I have plenty of credit, don't need more, but did not appreciate this pure car sales vibes money grab, no consideration. Corporate dental business model is what this is called, as I have learned in my recent dental search journey. Back to the story... Westgate has become insufferable and here's why. First, I started noticing odd changes in my last 2 visits. such as: HOURS Changed to corporate (weekdays only) and hours (7am to 5pm), no longer convenient early or late days or Saturdays. Asked about it and got some questionable "staff get more time with families" canned response... riiight. Split shifts are unheard of, and how did you manage the prior 4 years I have been coming here? AMENITIES Amenities in the waiting area... seem to be disappearing. The coffee is not stocked, the mini fridge with water and drinks are empty... no more Starbucks gift cards for checking in... I haven't delved deeper but are they going out of business? SERVICES Going 4x a year for a checkup and cleaning, I get pocket checks on gum depth, like a report card on my teeth. I have a 4-step routine, and the checkups tell me which areas need better care on brushing and flossing. If the hygienist is not doing a good cleaning and not taking accurate measurements, that is a problem... which is likely what happened for the last 2+ visits. I had a throbbing and intermittent pain in my top right side, back 2 molars. Why I think the hygienists were wrong, they listed the depths at a 4-5, even when I went in the last week of June 2024. I talked about the pain, got x-rays and the dentist (Dr. Hart) did not seem to find anything - but she didn't really even check on my teeth despite the complaint, because I went to another dentist later, and they found a pocket depth of 9 in one area of the tooth. The Westgate hygienist listed it as a 5. so, I think a liar or slacker that just used my last numbers for the report. Moreover, if that tooth was at a depth of 9, when it had been a 5, then it hadn't been cleaned well 2 visits ago. That would explain why it was throbbing 3 months later... wtf guys?!!! I trusted you to do good work. Anywho, Dr Hart sent me to an Endontist (Renovo) to see if I needed a root canal, and she seemed excited about the possibility of billing and making a crown using my former (excellent) Metlife insurance. The endo didnt think I needed a root canal, just by hitting the tooth with a tiny hammer... there was a scan he could have done to check if it was fractured, but he didn't... just then billed my insurance a lot for hitting my tooth like a miner with a pick. The scan thing is important BECAUSE back at Westgate, the line Dr. Kics gave me was "I can't see if the tooth is fractured so I recommend extraction and a bridge" ... even though the normal thing is to start with smaller solutions first... after the 8K sales pitch, I asked for this emailed over along with the pocket check summary report so I could review. Second opinion on my issue with another dentist the next day... the put me on antibiotics and chlorhexidine (script mouthwash) to cut down the pain and pocket infection - which worked and suggested a root planing & scaling (gum surgery and deep teeth cleaning) ... kicker, Westgate had given me one of those a year ago on June 2023!!! These are supposed to happen infrequently. WTAF?!!! So long long story, I found a new place and DUDE the modern stuff that newer places have!!! They have 2x 3D printers to make crowns and mouthguards on site, 2 panoramic scanner machines that can detect dental fractures like the endo... etc. Stuff I suggested at Westgate but didn't know was commonplace at modern places nowadays. Westgate has some great staff, but its service levels are IMHO such trash.