I hired this company to refinish the hardwood floors in my home, which are approximately 100 years…read moreold. Justin initially assured me that this would not be a problem. Unfortunately, my overall experience fell short of professional expectations. Initial Concerns On the first day, the owner arrived with an employee to begin work. After briefly applying wood filler for a few minutes, the owner informed me he had to leave. Before departing, he stuck out his hand without saying anything. I shook it which he didn't expect. he then told me he needed the cash. This rubbed me the wrong way. The remaining employee then attempted to connect equipment by pulling wires from two 20-amp breakers without using proper tools, despite my offer to check for a higher-amp breaker. This lack of care and preparation was concerning but I allowed work to proceed. Workmanship and Preparation No thorough inspection of the floor was conducted prior to sanding. Protruding nails were not set, and the floor was not vacuumed or swept before sanding began. When I raised the issue of nail setting, the worker dismissed the concern, stating "it'll be fine." The edging crew that arrived two days later displayed highly unprofessional behavior. One worker shouted profanities loud enough to be heard throughout the neighborhood. Their work caused significant collateral damage, including scuffs and gouges on freshly painted drywall, dents in metal corner beads, a 4-inch hole in the wall, and numerous dirty handprints. Finish Quality While the floors initially looked good before staining and polyurethane, the final product was unsatisfactory. There appeared to be little or no vacuuming between coats, resulting in debris embedded in the finish. When I raised concerns, this was blamed on the lack of heat in the house--though this explanation did not account for the poor preparation and cleanliness. Additionally, the sanding work left extensive waviness throughout the floors, significantly diminishing the overall appearance. Resolution The owner acknowledged the large hole in the drywall and offered $100 off the total price. While appreciated, this did not address the broader issues with quality and professionalism. Areas for Improvement This company needs to significantly improve in the following areas: * Professionalism and communication with clients * Attention to detail and proper preparation before sanding * Care to prevent damage to walls, trim, and other surfaces * Improved sanding technique to avoid floor waviness * Thorough cleaning between stain and polyurethane applications Final Impression Justin was courteous, but based on my experience, I cannot recommend this company without significant improvements to its professionalism, workmanship, and quality control.

Just had our second project inside of a year completed and they did an amazing job again-- always…read morecame at time they said they would ; trustworthy honest all the workers were professional and very detail oriented and great price for refinishing first floor and for installing new hardwoods in our entire upstair and replacing our staircase absolutely highly recommend them to anyone needing this work They even took care of our dog while we had to be out of the house

Replaced carpeting with LVT & new carpeting on stairway excellent service. Would highly recommend…read morethis company

OMG! What a surprisingly wonderful experience I had with this company. I had a small bathroom…read moretiling job that I needed done, with quality workmanship and without getting gauged. Of course, I started with the big box stores to nail down what would be a ridiculous price. Coming up short on so many other potential contractors, I mistakenly searched the web using this company's name--thinking it was another that I had been in contact with. I was impressed by CNY Flooring's online customer photos and testimonials, and afterward the willingness of the owner to arrange a free estimate, then finally and most of all the excellent pricing. I purchased my own tile elsewhere, and used CNY Flooring for the installation only. The owner Sid and his assistant did such awesome work and clean-up after that I'm now considering having more flooring work where I hadn't even thought of it before. I will provide an update and photos when the last piece is installed. But, I can tell you already that if you're looking for quality, timeliness, professionalism, and reasonable pricing, look no further. CNY Flooring is one of the best that I've encountered in 20 years here in Syracuse, and more than a half dozen tile flooring contractors in my home over the years. Can't say enough wonderful things about them. Read less

I awarded Solid Rock Construction the contract for general home repairs while taking part in the…read moreEmpire Housing Development Corp grant program for low income earners. I awarded Solid Rock the contract for the work because his bid was reasonable and he came to view the job on a poor weather day (none of the other contractors bidding the job showed up). I could not find reviews for Solid Rock Construction on-line and the coordinators for Empire Housing assured me that they had worked with Solid Rock before and that they did good work. The job was to sheetrock a hallway, mud and paint, baseboard and window trim. An access panel had to be built for exposed plumbing in one of the bedrooms. A hole in the ceiling needed to be repaired. Carpet was going in the bedrooms, hallway, stairs and the two rooms downstairs. Two entry doors needed replacing to seal air getting in. A recessed LED light was going into one of the bedroom closets. Cement board was being put in a bathroom shower area (to be later tiled by me). A couple of closet doors were put in in the bedrooms and a new door went on the bathroom (for doors- a total of 2 exterior and 4 interior). A shelved linen closet was to be built in an extra space in the hallway. The job total was 20K. I don't know where to begin honestly. This grant program was a nightmare and I feel that 20k could have gone a lot further if I had been able to choose the contractors independently. Can I complain because this was a grant awarded to me (free money basically)? Well, I normally wouldn't look a gift horse in the mouth, but someone paid for this- taxpayers- and they shouldn't get fleeced. The quality of work was so poor at one point I had to stop the project and have the architect from Empire- the guy who drew up the job- come and assess the work. My biggest complaint- and it is still my biggest complaint- is how the exterior doors were installed. I can still see and feel where light and air are getting in. It is really not much better than what the doors were like before the project. There were also issues with materials. Wrong materials, excess materials were ordered. I don't know how that happens- I feel that something was going on- how do you end up with an extra door, 4 extra gallons of paint, a whole big unopened bucket of drywall mud....Sometimes they asked to borrow basic tools from me. The list goes on and on. I think that the way this grant program works, real contractors won't bid these jobs because Empire holds 10% until the project is done. Most legitimate and professional contractors require the $ upfront. They subcontracted the carpet out to Richmark in Syracuse, NY which is another review. I paid, or the grant paid 6k for around 1000 sq feet of carpet. I don't think that is a good deal, but maybe I am wrong about that. The floor was completely prepped for carpet and no furniture had to be moved. Richmark was lazy and beat too. I would have been better off going to home depot. I would NEVER rehire these contractors. I am writing this review so that if someone else is utilizing the Empire Housing grant program and they get a bid from Solid Rock, they can look at this review. I am open to responding to private messages concerning this contractor as well.

The painters stole my watch that was in plain sight in a room that was mostly moved out. Both the…read morelandlord and painter acknowledged it was there by the time I came back it was gone.

I thought I hired a reputable company a year ago. I wrote Charlie Ryan a check, for more than 50%…read moreof the job upfront. After I hired Ryan Painting and renovations, I was told his brother was going to do the work. Ed Ryan was working for his brother. Over a year later and multiple start dates, Ed Ryan refused to do the job and Charlie himself was going to do it. However, I was told I was out a $1000.00 for architect work that was never paid for and that was not apart of the contract I signed. Mr Ryan showed up on the job without and specs for how the awning was suppose to be built. Then when I gave him a copy, he insisted that there was more material and labor that was needed for the job and that it would cost me an additioanl $2100.00. He refuses to put anything in writing (via email) and when I texted him the conditions, we agreed to the additional increase, and he also agreed that no more payments would be exchanged until the job was complete. He responded and had his men get back to work. The next day (today 8/10/16) he called and asked for the additional increase upfront, meaning I would have paid him close to 60% of the job and the only thing they purchased was lumber. I thought I had hired a reputable company. I was wrong! Mr Ryan is charging me thousands of dollars for no work, no product and refuses to return the funds. He refuses to do anything via email and only by phone conversation. DO NOT USE THIS COMPANY!

We had Jake work on a large project for us - hardwood floors throughout the first floor, tile in…read morethe entryway, new doors and trim, painting, and a total gut job of our kitchen. We had a great impression of him from the very start when he met with us to give us an estimate. His estimate was incredibly reasonable, and he kept us informed of any things that came up along the way. He keeps on top of any subcontractors he uses, and they all did fantastic work. Jake is incredibly personable, attentive to detail, professional, and did absolutely amazing work in a timely manner. Our home looks like a completely different house. He went above and beyond to make sure we were happy, and we are already looking forward to having him come back to work our on second floor! We were planning on moving to a new house in a few years, and I'm not sure we will want to leave our beautiful house now. You won't be disappointed in working with Jake.

From the owner: Kitchens, bath's, basement makeovers, tile, laminate, hardwood flooring and much moreread more

Took deposit and material fees for a 2nd floor porch repair project. Left the project in an…read moreunstable state (see attached photo) and never came back. No explanation, no reply message, simply never returned.

Geovanie and his crew did the interior finishing of a four season sunroom for me--flooring, walls,…read morestairs, and creating the opening for and installing a sliding glass door to connect the sunroom to the home. They were extremely congenial and worked with me to add some extra finishing to the project to make it more efficient. Geovanie has an excellent attention to detail. He is concerned about both craftmanship and customer service. The end result is stunning (and affordable as well!).