Our family has lived in this building since the 1990s, and despite their decades of tenancy, the…read moreliving conditions in the apartment have consistently been neglected. I am extremely dissatisfied and concerned with the lack of maintenance and the overall disregard for their well-being. Despite their repeated requests for essential repairs, the issues remain unresolved. As a result, I have filed a formal complaint with 311 to escalate the matter, as it's clear that management has not responded adequately. To date, the only maintenance that has been addressed in a meaningful way occurred under pressure: 1. Lead Paint Violation - When my young nephew was diagnosed with lead poisoning, the Department of Health intervened and it was mandated that all living room walls be addressed due to the led paint, but the landlord at the time only painted two walls, stating the other two walls had no led, in blatant non-compliance. 2. Bathroom Repair - My parents paid the superintendent of the building out-of-pocket to fix the bathroom. The work was done poorly. A wall was constructed around the bathtub, making the space extremely tight. Given my mother's knee problems, she now needs a step stool just to enter the tub, which is not only dangerous but inhumane. It is especially disheartening to learn that when their refrigerator broke over a year ago, management refused to replace it, stating it was not their responsibility--forcing my parents to purchase one themselves. This is unacceptable and reflects a serious disregard for tenant welfare. Beyond those two instances, basic repairs and requests have been ignored or superficially addressed. I am listing below the current, urgent issues that continue to affect their safety, health, and quality of life: Ongoing and Unresolved Issues: - Broken mailbox - Mail and packages are regularly stolen or tampered with. - Unstable staircase - My elderly parents must climb five flights daily. The stairs are often dirty, unsafe, and frequented by individuals smoking marijuana. - Rodent infestation - Persistent mice problems, with droppings and holes throughout the apartment. - Leaks and water damage - One particularly serious and ongoing issue is the mold that is developing behind the bathtub walls. Water leaks have persisted for some time, and the downstairs neighbor continues to complain about water seeping into their unit. Yet the only "repairs" done so far have been temporary and superficial--someone arrives, applies a bit of caulking, and replaces a few tiles with mismatched ones. This is not a solution; it's a band-aid on a bullet hole, and it does nothing to address the underlying water damage and growing mold problem, which is a health hazard. - Kitchen deterioration - Cabinets are falling apart, and the stove is non-functional. - Unstable flooring - The entire apartment floor is uneven, with visible bumps and unsafe slants throughout. - Broken and dangerous windows - One window is cracked, and others cannot stay open without makeshift support. - Non-functioning light fixtures - Overhead lighting has failed, and the landlord refuses to repair it. - Trash in hallways - Hallways are often filled with uncollected garbage, creating a fire and health hazard. - Paint requests denied - My parents have repeatedly asked for the walls to be repainted and are told to paint it themselves, which is both unacceptable and a violation of tenant rights

I am reading the comments about tenants talking about things are not being done in their apartments…read moreand that the rent will be raised if they were to report them to 311 that's not true they cannot raise your rent if you make a complaint to 311 it is your right as a tenant to call the city if you have a problem in your apartment they cannot give you a fine for that they geta ticket for that not the tenant

am pregnant. And I need to walk like bro just give me a danm cane and I'll be fine rptread more

This is the worse place ever. Management suck they expect people to work around there time even…read morewhen appointments are given. Things break down and the only time they may come to fix it is during inspection time. The toilets, sinks and tub constantly clogs up. I was even told one time to NOT put tissue in the toilet, to get a trash bag and throw the tissue in it after using the bathroom. The apartment's new renovations are cheap as hell. If you look/lean on the wall you'll go right through it and they would want to charge you to fix it. They have so much security but yet people are still outside with open containers smoking gambling and allegedly selling stuff. The community is horrible and there is just nothing pleasant to say about this place. Piss and all other types of fluids/liquids on the elevator floors spit on the elevator walls. I wouldn't recommend this complex to anyone especially for those of us who have to work and pay rent. This complex is nasty ghetto and down right horrible. I don't even invite people over. It's very depressing walking out of the building everyday to see the same nastiness going on everyday.

So they expect you to spend $2100 on rent each month when:…read more1) they don't come for repairs, 2) there is never any heat or hot water 3) the whole building smells 4) there is trash everywhere 5) nobody responds to emails 6) they don't care. I hate this company! I cannot wait to move out!

Literally the worst company I have ever dealt with. Anabel, Dawn and David are quick to respond but…read moreultimately unhelpful. For 9 months we have had moisture issues in our bathroom and it wasn't until our ceiling started falling in when they decided to do anything about it. All they did was patch it up. Now the moisture issues are back and this time with the heat of the summer there is black mold and literal mushrooms growing in our bathroom. I just submitted a new work request and the super took a look and I didn't hear anything until I got an email that said the request had been completed but nothing happened! The only good thing about this place is my super, Jose. He's sweet and helpful but he can only do what he's told to do. I wish I knew how to establish grounds for a lawsuit. Beware ZPM

Harlem Property Management has been incredibly professional in helping us navigate a number of…read moremajor issues concerning the property. Having worked with them as a board member and a resident who recently faced a significant set of challenges in my unit, the management responded quickly and coordinated recovery efforts. having a responsive team is fantastic and I would recommend them in the highest possible regard.

Completely unempathetic and unprofessional management company. Issued me a $150 fine without even…read morediscussing or having a reasonable conversation with me because my 11 year old dog with a bad bladder peed in front of the building. Did not approach the situation with any empathy at all, did not contact me and did not issue a warning. I am appalled and very upset.

Zero transparency, lied to your face with eyes wide open--bad attitude, rude, and disrespectful to…read moreresidents. Tragically, Prestige was brought in by a corrupted Board to manage our building. I wish I had the option to give a zero- or negative-star review.

Unethical, disrespectful and unprofessional with their service delivery. Just not a very good…read moreproperty management company. They lie right to the faces of people who live in buildings they manage. God help you if you need maintenance services. You'll never get it, but their employees will get free apartments. They are terrible.

Having had similar issues to the tenant who posted as well:…read more When we told Perseus Management that we had a sewer sized rat living in our apartment they questioned as to whether we knew the difference between a rat and a mouse. It was then explained to us that mice are a common occurrence and to get mouse traps and just live with it. We were also told that Washington Heights was a Latino area to expect that it comes with a certain amount of filth (They were implying that Hispanics are dirty people and half of our apartment is of Hispanic descent-- WTF?). It wasn't until the rat chewed its own tail off and we hand delivered the hair and the tail to them via plastic baggy that they took us seriously that we had a large rat living in our apartment. As well as having the problems of a security door that doesn't shut, no hot water or heat and a virtual waterfall coming through the ceiling of our bathroom and the scary guy huffing paint in the stairwell; We have also have a problem with the actual front door lock to our apartment-- it will either not lock at all leaving our apartment wide open or will lock you in-- trapping everyone inside. We have begged and pleaded with them to replace the lock and we are continually ignored. We had a building inspector in our apartment and have also called 311 repeatedly. If you ever want to know what it's like living in a 3RD WORLD COUNTRY and be treated like a 2ND CLASS CITIZEN-- then by all means-- rent from Perseus Management

Up until a few months ago, I lived in one of these buildings. I couldn't take it anymore and our…read morehousehold income increased, so we moved out. I will say that it was a very frustrating experience for the time I was there. Among other things, the company completely fails at communicating. We didn't have a rat in our apartment, but we had them in the basement and by the trash. There were a TON of them too. We could actually hear them scurrying around at night outside our window. The entrance door was broken for a few months, leaving us all pretty vulnerable to all the crazy people outside. Random people would hang out on our stoop and even in the hallway sometimes. If you're apartment shopping, be sure to avoid Perseus Management if you can help it. They also go by City Life Rentals. A good resource with more tenant complaints: www.fixperseus.wordpress.com. This company has a bad reputation for good reason. Listen to what Google tells you!

I live in a REM managed building on the UWS. My building has been managed by REM for several years…read morenow. I have found the building managers and super to be very responsive and they are quick to fix things. They have also kept the building very clean.They seem to really care about the tenants.

I have been waiting for the refund of my balance since when I sold my co-op apartment in August,…read more2025. In a phone call REM, staff even acknowledged that I had that balance of over $1,100.00! REM is till holding my money! J. W. 3/3/25

for all of you who feel this company is not meeting your needs then call the Management company i…read moreuse Taube Management Realty LLC, There absolutely unbelievable. Easy to deal with, take care of ll the tenants needs, also there prices are not bad at all. i personally deal with Michael he is great and helps you more than most . good luck, Mathew

This organization has forfeited its right to operate. Incompetence is systemic: paperwork is…read moreroutinely lost, tenants are forced to resubmit documents due to the company's own negligence, and basic accountability is nonexistent. Every stage of the leasing lifecycle from move in to move out is plagued by delays, hostility, and outright obstruction. Prospective tenants should be warned... do not lease at any of their properties. Move out processes are deliberately adversarial. Pest infestations are widespread and unresolved. On site management is not only ineffective but has demonstrated patterns of both laziness and racism. The attitude across the board is unprofessional and combative (Ann Roberts to be exact) This company does not deserve a second chance. It needs to be shut down!

Every time I needed a little repair, or there was something to discuss, JP and the Crosstown team…read morewere quick to respond, attentive, and kind. They are a great building management company!

Crosstown does a wonderful and thorough job managing their properties. I've been with them for over…read morea year now. Everyone is very helpful and friendly! Great company for property management