I've been one of Three Amigos' biggest fans for over 15 years !!! we even celebrated high school birthdays here !!!! and I've visited every location countless times. The Brossard spot has always been my favourite, and I've been to the West Island location over 10 times. Unfortunately, my most recent visit there was disappointing enough that I don't think I'll be returning.
I stopped by for a quick lunch with my family, and as always, I ordered one of my go-tos: either the enchiladas or the taco bowl in that big, crunchy shell packed with beans, sauce, and fresh toppings. But this time, when my order arrived, I immediately noticed three to four pieces of blonde hair on the food visible as the waitress (Gigi) placed it down. I'm not someone who returns food, but I tried several times to flag her or the man managing the front. He looked directly at me but ignored me, so I eventually walked my plate over and politely asked for a fresh one.
Instead of simply replacing the meal and apologizing, the situation was handled poorly. Gigi brought the same salad back to the table with the hair still on it, insisting it "wasn't hers" and must have "flown from the ground." I never accused anyone of anything I just pointed out that the hair wasn't mine (I'm a brunette with my hair tied up) and asked for a replacement. Rather than resolving the issue, she became defensive and rude, telling me I was impolite. It was an extremely uncomfortable exchange one I've never experienced in years of reviewing restaurants and it completely ruined the meal.
I ended up refusing the dish and asking for it to be removed from the bill. Gigi returned with her head down, avoided eye contact, and said nothing further. Combined with the fact that our other dishes were not up to par -- the steak fajitas weren't sliced, my boyfriend had to cut them himself, and my brother's "bowl" was just a plate of plain components thrown together -- the entire experience left a sour taste.
This location has always been a go-to for me, but after this visit, I can't say I'll be back. It felt overpriced, poorly handled, and far from the warm experience I've come to expect from Three Amigos. It's disappointing to write this after so many great meals over the years, but this visit was truly unacceptable. read more