If you own a property and need a property manager, RUN as fast and as FAR AWAY as you can from Joe…read moreKelso and this company. As a military spouse who has been sent to live back and forth CONUS and OCONUS for the last 16 years, I trusted them to manage my property while I was away. I naively thought that because I never heard much from them that things were going well and the home was being taken care of. Lesson learned even though I asked for mid lease inspections and was rarely alerted to any issues. What I discovered when the last tenant moved out abruptly last year was that their vendor had not fixed a roof leak and the tenant was fed up with living in inadequate conditions and unresolved maintenance requests (of which I have no access to and was never made aware of). When I asked Joe how something as big a roof leak could go overlooked (the job sent to a vendor but never completed) he completely lost it on the phone, yelling at me, talking over me, and basically telling me that because I didn't have a high value property, I wasn't worth his time and it was more of a hassle than it was worth for him. Nice thing to say to someone who has trusted you and provided you their business for nearly 2 decades regardless of the property price point. I was stunned. When I tell you I've never had someone be so rude and belittling over the phone toward me when supposedly acting in a professional capacity, I am not exaggerating. I should have changed agencies then, but they all seemed to have horrible reviews and I figured the "devil you know is better than the devil you don't" and I requested to only deal with one of the other agents in the office from that point forward, who happens to at least be polite and professional in all my dealings with her. I realized I could no longer trust their management and brought in outside vendors who pointed out issues with fascia, gutter, drainage, plumbing...the list goes on. Fast-forward to now, 20k in repairs after getting neutral eyes on the place, I have a new tenant who happens to do construction work and is pointing out other issues with the home that should have been addressed during the transition between tenants - missing garage door openers, lights not working, missing fire alarms! After he put in a number of maintenance requests, they decided to terminate my contract, which to be honest I'm grateful for and should have initiated myself last year when Joe crashed out and gaslit me on the phone over a simple question about their oversight of maintenance requests. In his email terminating the contract, Joe stated he's "committed to supporting a smooth and professional transition. Over the coming weeks, we will finalize all outstanding responsibilities and provide you with any necessary records, reports, and assistance to ensure continuity." We shall see...

These people are thieves. They stole better than half of my $2400 deposit by making up charges…read more When asked, they refused to provide pictures of supposed conditions they claimed existed even though I had the rental property professionally cleaned when I vacated. They refused to fix property damage due to storms and hail until I threatened to sue them after repeated requests. In short, they are the worst people to deal with I've ever been associated with and I wouldn't rent a dog kennel from them.

My request was returned the same day I CALLED THANK YOU ROBIN. Only had. One request…read more thank you. Barry Rosen

ZERO starts but I had to select 1 to even post this review…read more The absolute worst HOA. The residents spend $462/month on HOA fees and nothing is done. Grass half cut, they never ever ever return calls and can never handle issues from the residents. Very unprofessional and they care nothing about the residents. My family has made several calls, sent several emails and never received a call back or an update. I even tried to schedule an appt to come into the office and no one ever called back. Completely dishonest group and its sad that people are that scandalous in this economy! So many generic emails that say send your concerns via email but whats the point? We never get a call back!

They are managing a property is in a residential neighborhood, and their tenant is causing late…read morenight disturbances. There have been repeated late-night parties, loud music, and heavy bass that carries into neighboring homes. I reported the issue to the property management company multiple times, but no effective action was taken. The noise was so severe on several occasions that I had to call the police just to get it to stop. In a residential area, this level of disruption is unacceptable, and management's failure to enforce basic quiet standards has been extremely disappointing. I would not recommend this company.

I do not think that this company can be trusted. Avenue's site states: "Low Fee Guarantee - We…read morematch any competing proposal fee for comparable service. We won't be beat on fees." Avenue does not keep its word. I was in talks with Avenue, as I was considering using them as property manager for my rental. Per the request of the Avenue employee I was speaking with, I sent him a leasing agreement I had with a competing property management company. I did this to see if Avenue would actually stand by their word and make good on their "low fee guarantee." After talking with me on the phone about it, the Avenue employee actually agreed with me that my lease with this other company was an "apples to apples" comparison with their own. However, he said that they would charge me more than the other company. In other words, they would not honor their own guarantee. They do not keep their word. Also, there are multiple fake positive reviews of this company. I'm 99% sure that some of these fake reviews were posted by their employees. I would advise staying away from this company.

Mark is the quintessential perfect realtor. He answered every question quickly and thoroughly,…read more and was a pleasure to work with. I would highly recommend Waters Realty to friends and family!

I leased a home form Mark and Kim for 9 1/2 years. Mark and Kim made leasing a home for that length…read moreof time very easy. They are great people and if any maintenance needed done Kim made sure it was done quickly. I would not hesitate to lease or use any of their services again.

I requested the services of STL Home Watch Services. The president of the company, Joy Lapicki,…read moreadvised me that unfortunately my house is too far outside their service area. However, she was very concerned about my personal situation and spent a considerable amount of time offering alternative solutions and very helpful guidance. She even selflessly referred me to another company, one of her competitors! It is obvious STL Home Watch Services is deeply committed to serving the needs of homeowners and providing us peace of mind that our homes are safe and sound. I strongly recommend this company.

From the owner: STL Home Watch Services is the 1st NHWA Accredited Home Watch Company in St. Louis, Missouri. We…read moreprovide peace of mind while you are away from home. Our home watch visits watch for such items as water leaks, storm damage, vandalism/break-ins/squatters and any other home issues that arise when the homeowner is away. We monitor and evaluate any new issues. If a repair is needed, we manage the repair to make sure it has been completed per the homeowners or insurance companies request. We take care of the property, allowing the owner to continue time away stress-free.

To update my review: my realtor toured this property on April 18 and reported a natural gas smell…read more The owner claimed the fire department had checked and found no leak, but the fire department later stated they had no record of any such visit. We moved across the country on June 4, six weeks after reporting the issue, and the gas leak was still ongoing. A contractor later told us the levels were severe enough that we were fortunate a major incident had not occurred. The owner's contractor also improperly replaced the gas line with an undersized one, according to Spire, and I was the person contacting Spire throughout the process. They let me know that the pipe the contractor replaced was 1/4th inch too small and could lead to carbon monoxide or gas buildup in the lines. During the nine months we lived there, two additional gas leaks occurred in other areas of the system. After spending over $10,000 to move and paying rent for May while the house sat vacant, Stephanie Olsen told me over the phone that "this isn't working out" and that we would need to find another place if we continued being "ungrateful." We ultimately moved out early after 10 months, and paid April 2026 rent while the property was vacant and we were in a new rental. The house itself had numerous issues: filthy vents filled with years of dust and mold, insect infestations (basement had roaches, beetles and grasshoppers) requiring extermination, and a failing sump pump system with drain flies that contributed to a very strong basement odor. The home was at times uninhabitable due to the gas smell, causing headaches and dizziness for both me and my Mom, and we paid out of pocket for hotel stays. This experience was emotionally and financially exhausting. After being threatened with eviction, do you really think I felt comfortable reporting every issue with the house? Of course not. So we financially covered multiple issues due to fear of retaliation.

To update my review. My realtor toured this property on April 18th and reported the smell of…read morenatural gas. The owner said she called the fire department and there was no gas leak. ( fire department had no record) We moved from across the country on June 4th . The gas leak was ongoing. The contractor hired by the owner was incompetent and replaced the gas line with too small of a line per spire. And I'm the one who contacted spire every time . We went on to have 2 more gas leaks in the 9 months we lived in this home . At other areas of the gas system. Stephanie Olsen definitely threatened to let me out of my lease in June when we spoke on the phone after I had just spent $8,000 dollars and payed rent for May( while the house was vacant). And no one would be happy with this situation. We left early and payed for April of this year while the house was vacant. This company and the homes owner were awful. Stephanie literally screamed at me and threatened to evict me on the phone until I was in tears. The house was literally inhabitable due to the extremely strong smell of gas, which was causing headaches and dizziness for me and my son. We paid to stay in a hotel. The vents were filthy with dust and mold that had not been cleaned for years. We had to pay for an exterminator due to a hornet and grasshopper infestation, a plumber for a failing sump pit motor infested with drain flies / worms, which also contributed to the basement odor. The list goes on but my point is - this was a nightmare both emotionally and financially for us. Do you really think I'm going to report every issue wrong with the home after I was threatened with eviction? Obviously not.

They scammed me out of $4,753. I bought a timeshare from them via Ebay on 8-20-2019, it's now…read more8-12-2020 and I have not received the Hilton Timeshare per contract and agreement. Hilton says that Square One must pay for the past due maintenance fees and transfer fees. Hilton had been talking with Mariah at Square One. She told them that she would pay it. She never paid it, Hilton would not let me pay it (even though Square One was supposed to per our contract and Hilton). Instead of refunding me or completing the transaction, their council, Michael Sokolik who will not speak with me, has no voicemail, sent me a Cease & Desist letter, claiming I am harassing them. Let's see Square One took my money, and did not transfer timeshare to me, when I inquire, they hit me with a "Cease & Desist," hang up on me and respond to my emails by saying to cease & desist harassing them. How about they just give me what I paid for or refund me all of my money... Absolutely rude and crooked enterprise. I wish I saw the BBB on them. Square One Help scored an F for complaints at the Better Business Bureau and BBB even wrote a warning letter for consumers. Customer service & care for our satisfaction is nonexistent.