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2B Accessible

1.0 (1 review)
Open 9:00 am - 4:00 pm

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2 years ago

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AA Eastern Mobility

AA Eastern Mobility

(4 reviews)

We have had the worst experience with Eastern Mobility! My mother bought a ramp van from Ron at…read moreEastern Mobility. The electronics, motorized ramp, leveling system and other components of the van had failed many times over the years. Every time she would bring the van in for service it turned into a huge problem and nothing would be in 100% working order. My mother had always complained about how much of a pain it was to get anything done at Eastern Mobility and to this day the van still does not have all of the parts that had been purchased. Eastern Mobility is a scam of a company. My experience with Ron from Eastern Mobility was that he was extremely hard to work with, would not call back, lazy and disrespectful. AVOID EASTERN MOBILITY!!!

1 star b/c you can't give 0 or negitive star…read more I requested a written quote from Eastern Mobility to remove and reinstall a wheelchair lift attached to my vehicle, which was damaged in an accident and requires removal of the lift for body work, and to also diagnose the repairs needed to fix the intermittent operation issues of the lift. The quote I received included separate labor hours to remove the lift and to also reinstall the lift there was no mention of an "estimate fee" and I was NEVER informed verbally of any such fee either. After receiving the quote I had my vehicle delivered to Eastern Mobility. After the lift was diagnosed "needs to be replaced" for over $9500, I opted to pick the vehicle up and get a second option. Subsequently, I was informed that I had a bill of $370 ($50 storage + 3hrs @ $80 estimate fee + 1 hr @ $80 for meeting with my insurance adjuster). I explaining to the owner that I felt the charges were unjustified because they hadn't been disclosed prior, he then gave an analogy; that if I go McDonalds I wouldn't expect to get a free hamburger. Clearly his analogy is flawed, prices at McDonalds are clearly displayed. The owner had an attitude of entitlement to any money I may or may not have received from my insurance company. He demanded that I take part in a 3-way call to my insurance company to confirm whether I had received a check or not. He also stated that I wouldn't have received any money from my insurance company if they (Eastern Mobility) hadn't written a quote for me. The owner offered to reduce the bill by deducting the storage fee and explain that I was getting a deal, because he wasn't going to charge me for additional storage charges that weren't included in my original bill. I have since received a written estimate from another company to repair the lift for $2000. And it only took them 1 hr to diagnose the lift, not 3 hrs!!!! This guy is rude and abrasive and a total scammer!!!

JK Medical Supplies - Educating the educators conference by Aquity  Mr Mark

JK Medical Supplies

(13 reviews)

The gentleman who helped us was patient and kind and explained everything. The prices were fair…read moreand they had a "showroom" that held many options to be able to check out possibilities. His belief is simple: we don't work with healthy people, we work with the sick and hurt and older people and we need to accommodate them. Opened 7 days a week and easy to get to. Purchased a transport wheelchair that had to be light enough for my mother to be able to put it in the car. Absolutely got it right!

I was very satisfied with my experience renting a mobility scooter from JK Medical Supplies. I…read morerecommend them if you are looking for such a rental in the extended D.C. area. I rented mine directly from the shop on Edsall Rd., but if you plan ahead, they will deliver the scooter to you and they offer a 24/7 service to help with issues that arise. I did not have any issues, so I cannot directly confirm how that works. My family decided at the last minute that one of our adults would be better off with a mobility scooter because her health issues make any walking tour a strain. The first place I called did not answer and wanted me to leave a message. I didn't have time to wait around for a callback, so I kept trying. I feel so lucky that the second call I made was to JK Medical Supplies! They were so helpful and so nice and knowledgeable. They even gave us ideas about activities in the area that we could do. The scooter they rented to us is a Vive 3-wheel. They made sure that it was the right size for our needs and gave us a demo of how to operate and transport the scooter. The scooter was in excellent condition and it worked well for us. In addition to concrete scootering, we took it on a day hike trail in the Shenandoah Valley. We checked with the visitor center for scooter-friendly hikes. The trails there are smooth enough, but we had to turn around when we got to the uneven rocky area with the obvious horse (ahem) trail. As far as the scooter itself, I would say the 3-wheel is excellent for touring in D.C. and flat, civilized areas, but if you want more adventure with the rocks and the horses, you'll definitely want to ask them for a more rugged 4-wheel with higher clearance and more lateral stability. I spent some time talking to them about their business and they claim that they are often called by a hotel concierge to remedy a delivery issue from less reliable rental companies (I thought about that company that didn't even answer the phone). They sound very dedicated to customer service. I did not need anything above and beyond, like middle-of-the-night service or delivery, but I did see firsthand how customer-friendly they are. It is very hard to find good customer service, but JK Medical shines in that regard. They also claim to personally research each product the sell/rent. They have a lot more than scooters. Our family member had a big smile on her face and laughed at being able to leave the rest of us in the dust, for once. It was a big contrast to what we usually deal with: a grumpy, droopy, sad face. Thank you JK Medical for making our visit to Virginia and D.C. a lot less strenuous and a lot more fun for our family!

2B Accessible - mobilityequipment - Updated May 2026

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