My prescription was sent to Walgreens last Wednesday, and when I went to pick it up on Friday, I…read morewas told it was not ready. Fortunately, I still had some medication on hand, but this type of delay is unacceptable when it involves necessary treatment. I called again tonight to check the status, as the app shows it as "unavailable." The representative stated they are still waiting on a shipment. When I explained that I would need to contact my doctor due to the delay, the call was abruptly disconnected. Being hung up on while trying to manage an important prescription is extremely unprofessional and reflects poorly on the level of care being provided. Patients should not have to deal with uncertainty, lack of communication, and disrespect when it comes to their medication. I would appreciate a follow-up regarding this situation, including what steps your team will take to ensure this does not happen again to other patients. It should have been communicated last week that the medication might not be available, allowing me to make other arrangements. While you may be dependent on your supplier, patients should not be placed in the same position due to poor communication and lack of transparency.

Pharmacy is hit and miss. Staff is super nice but getting prescriptions filled timely is not the…read morestrong suit for this location. I almost always have to go check to see if they are ready and have to come back or wait for them to be filled.

So Walmart recently upgraded their pharmacy with a new look an a new way of doing things. You know…read morethat ole saying if its not broke dont fix it. We'll walmart definitely failed with this an its just been going down hill since. As for the staff well they should be like some NFL teams an do a rebuild because the staff want the pay but doesnt do their job when it comes to helping out the guest that make them their paychecks. So what about the staff you say! We'll for starters the cashiers will only do the bare minimum of their job. You know how you may have insurance if your not paying attention the cashiers will not look to billing your insurance but will try to charge you for the cost of your meds. Without even looking at or up to see what your insurance will cover. They will attempt to charge you instead. As for the new layout an format of the pharmacy, if your gonna have 4-5 checkout spots, well then get more people at those spots. The last few weeks ive been there since their change. Its been like 10 to 15 guest in line an only One cashier its like really! Com'on guys, new look same shit. Sorry but not sorry.

Next to Walgreens this is an absolute joke. They tell you on the phone when you ask if your…read moreprescription is ready. we're backed up, but if you let us know you're in the store it's a 15 minute wait. Are you kidding me. People have busy schedules all day. You have ONE job. Not sure it's the staff in the store or the management or Walmart corporate. You'll must have been dropped as babies!

Conveniently located between all the casinos on the strip. It's open 24/7. A bit small inside but…read morehas everything you need and more. We came specifically for water and picked up a gallon of Crystal Glacier water for $1.99. We stayed at Harrah's and it was a quick walk back. There's a parking lot in the back

This CVS location is open 24×7. Good selection of things you might need. The checkout is mostly…read moreself checkout. The workers were friendly and helpful. No pharmacy onsite.

-10 stars!!! Absolutely ridiculous pharmacy with ONE person alternating between drive thru and in…read morestore! We have been in line for 25 minutes and now at the window for 5 minutes and nobody has come to the window!! This is yet again the most disappointing thing about this city!! CRAP customer service and zero work ethics!! Hire more staff!!!!

The store isn't bad. But the prices are outrageous. They offer all sorts of coupons and such to try…read moreand get people to shop and they are able to make those offers because the prices are so high. But then these deals and such cause the lines to back up. They never seem busy and this is what I suspect is the reason. I only shop there because I get so much a month to spend only in that store from my insurance. Other than that I will not shop there and would never recommend it to anyone. Sorry to say something so negative about this place. But my gosh. Such high prices

The pharmacy doesn't open app until 10 o'clock, although it says 9 o'clock on their website and…read morethey take a lunch, so be aware when you go of the time.

Sure would be a relief to have some employee say..."sorry...our self check out system can be the…read morereal problem here" instead of going straight to blaming customer for..." you didn't do this right" when you did...or "do this when it does that"... or "if you don't see this then do this" or "don't you see you have to try again...jeez" nothing wrong with admitting that obviously your antiquated self check system needs replacing....jeez. Wish there was an alternate drug store in TC.

Great mom-and-pop pharmacy in Incline Village. Great experience, they were efficient,…read moreknowledgeable, and friendly. Most pharmacies are large chains and crappy experiences. Village Pharmacy is the opposite. They answered the phone promptly, processed me in-person quickly, answered my questions patiently, were friendly and knowledgeable. They accurately estimated the time to fill the scripts, and I got an automated text once the scripts were ready. They do compounding as well - they are a real pharmacy, not a chain of pill counters. I will definitely go here for all my prescriptions in Incline Village going forward.

I needed a Covid home test kit immediately as wife just tested positive before leaving from home to…read moreIncline where I was at the time. Had no symptoms but called this pharmacy and a friendly voice responded that they had them. Went over immediately and got the test. Tested positive through no fault of the pharmacy but was able to arrange for Paxlovid and headed home for some rest.

Got our vaccines here. The pharmacist was very friendly. It didn't hurt a bit. This is a big…read morestore, lots of inventory.

The pharmacist Kevin went above and beyond for us. He listened to us. He was compassionate,…read moreunderstanding, and willing to help. He was eager to assist. While the attempt in filling our prescription never came to fruition, he was so kind and nice about the situation. Thank you Kevin!

This place continues to be just as shitty as the one standalone by Safeway. My wife has had to…read moreforego medication as long as six weeks because these fucking idiots can't fulfill a prescription in a timely fashion. First off is that their texting system is broken. We are constantly told her prescriptions are "ready" at the CVS, then they are not there. This is inexcusable. Earlier in the year they claimed the prescriptions were for me. Look, I'm all about diversity and LGTBQ+ rights and whatnot, but it's pretty fucking obvious we're a straight married couple with very male and female names respectively. Are these guys that fucking stupid they can't tell the big scary guy who comes sometimes (as a result of her missing doses) from the little woman who comes by most of the time. I can't help but cross my arms in anger every time I have to come up to that counter to hear the next stupid excuse like "you need to pay this fee" for something I never signed up for or agreed to, or the "we can't give you the prescription because it'll be $80 because insurance won't cover it". Which speaking of that little fact, my insurance, in fact, DOES indeed cover it, and the letters all match, but they say it did not. Fuck, the CO-PAY took care of ALL of it. It makes me wonder how much I got ripped off by these mathematically challenged mental midgets in the past by expecting them to DO THEIR FUCKING JOBS!!! Look, I don't give a rats ass about the goobermint's "new policy" or whatever the fuck - I'm not here to argue for the DNC or RNC - seriously, fuck them both equally, I'm here to do the simple task, of picking up our prescriptions, and then going the fuck home to hopefully live our now-healthy lives not having to think about this disaster of a company every waking moment of every damn day due to their incompetence. Seriously, do you know what it takes to restrain ourselves waiting in that line for 30 fucking minutes to find out the text from CVS was a lie from wanting to grab the idiot at the counter by the neck and say "GIVE ME MY FUCKING ANTIBIOTICS!" - seriously, is there enough people to sue this place with a class action lawsuit?!?!? Anyone have a relative die due to the crappy care here? And I'm sure people are going to say "just go somewhere else" - well, this is the THIRD place we have been in Sparks for our prescriptions, it just gets worse every time, either they over prescribe, under-prescribe, make up lies about your insurance, sign you up for shit you never consented to, or whatever. It just seems to be the same crap everywhere. I have found one place when I had to get antibiotics awhile back for tonsilitis - it's the CVS that was a Walgreens on Sparks Blvd - but I'm waiting for that place to turn into an epic disaster as well, but it's way out of the way. And with gas prices being what they are....seriously, fuck em' all.

I would recommend that you find a different pharmacy to fill your prescriptions. However, if you…read moreenjoy being lied to, given false information and being overcharged, this is your spot. Ever since this CVS pharmacy location had a change of management and their previous pharmacist (Drew & Jesse) and pharmacy technicians (Ida) left, it has been a complete disaster. Ayo Odunsi, the new pharmacist has zero understanding of customer support. Doesn't understand his role in rectifying his mistakes and could not care any less about providing any semblance of a good customer experience. This location needs a complete makeover top to bottom.

Pharmacy Lady was Friendly Fast and Plesant. The Price was…read morevery reasonable and I Love the text Updates.

Their drive-through service has become a nightmare. Every time I get in line it's 15 to 30 minutes…read more I figured maybe people had issues in front of me like it could easily happen but every time? In my case I'm pretty simple. I just need to pick up two existing prescriptions. The same prescriptions I've had for months. Prescriptions that you don't even need an identification. It still takes forever. They need to work on their efficiency. My God, another botched visit. I received text messages telling me prescription is ready. Now they can't find it. Ugggg

- Negligent and Disorganized…read more Prescriptions aren't optional--they're given because you need them. I needed mine, and this CVS location had it sitting there the entire time while repeatedly telling me it wasn't there. After a failed delivery, I went in to pick it up and was told it would be re-delivered in three days. It wasn't. I called again--still "not there." My doctor even called to ask if I had received it. I went back to the store and, finally, they said it had been there for a week. Unacceptable. This isn't just bad customer service--it's a health and safety issue. To top it off, the store isn't clean. Gum and candy near the register looked like something had been nesting in it. We will absolutely be switching pharmacies. This location is not trustworthy or well-managed. Good luck. Also, who is driving their leadership? A store shouldn't have this many terrible reviews and still be in business. Management get control of your property.

Kudos to their staff. They were super helpful and patient. CVS has coupons. You want to use it…read morebut how when it is on your phone. Duh, no need to scan, it's already in the account via phone number!