Purchased a used Mercedes GLC from this dealership in January 2025 for my daughter's first car, and…read morewhat followed has been one of the most incompetent, dishonest, and unprofessional experiences I have ever encountered with any business.
The first red flag should have been the sales process itself. Ross altered numbers, overcharged us, and provided inaccurate figures both on paperwork and to the loan company in order to secure the sale. When the discrepancy was discovered and we demanded it be corrected -- because yes, $200 matters when you are already handing over a $9,000 down payment -- instead of fixing the error properly, we were brushed off with promises of a "free oil change" that was never honored.
The ONLY smart decision made during this purchase was buying the extended warranty Ross pushed so aggressively.
Since purchasing the vehicle, my daughter has been stranded on the interstate, we've dealt with towing expenses, repeated breakdowns, and multiple major mechanical failures. While frustrating, I understood that used vehicles can have issues, and I was thankful we had the warranty coverage.
That's where this dealership somehow became even worse.
When scheduling service, I clearly documented every issue with the vehicle, including warning lights and mechanical concerns. The car remained there for over a week. Ross personally called to say the vehicle was "completely fixed," the warranty had paid approximately $2,300, and everything was ready for pickup.
My daughter drove 45 minutes, paid the deductible, got into the car... and absolutely nothing had been repaired. The dashboard was still lit up like a Christmas tree.
After confronting them, the explanation was essentially that they somehow collected money from BOTH the customer and the warranty company while simultaneously "missing" every actual repair request.
We AGAIN documented every issue in writing and made it abundantly clear what needed repaired.
Another week passes.
Jacob then texts saying the vehicle is "100% ready this time." The level of disrespect, arrogance, and lack of professionalism from him throughout this process was astounding. Dismissive, rude, degrading, and completely lacking basic customer service skills.
He proudly tells me the warranty paid "another $4,000."
And yet AGAIN -- the vehicle was STILL not repaired.
The invoice itself listed:
* Oil leak
* Failed electric water pump
* Collapsed motor mount
* Rear wiper failure
* Coolant pump issues
* Air compressor problems
* Front wheel speed sensor failure
* Rear brake pad sensor
* Starter battery excessive resistance
* Lower oil pan leak
Yet somehow, despite thousands being billed and collected, the vehicle was STILL returned unfixed.
Ross's explanation?
"I knew the air was the priority."
The AIR was the priority? Not the active oil leak? Not the failed water pump? Not the issues that could destroy the engine or create a serious safety concern for a teenage driver?
At this point, I genuinely cannot tell whether this dealership operates through incompetence, fraudulent warranty billing, deliberate deception, or some combination of all three.
The car has now been there for nearly a MONTH and still has not been properly repaired. After happily selling the warranty and repeatedly agreeing to complete repairs, they are now suddenly claiming they are "moving away from warranty work."
We are now involving an attorney because we are out thousands of dollars while being given the runaround by people presenting themselves as professionals while operating with absolutely no integrity, accountability, or honesty.
Please do yourself a favor and STAY FAR AWAY from this dealership.
Disgusting experience from start to finish.
