Water softeners and water filtration. Plus Reverse Osmosis. Fantastic current technology. These guys specialize in fixing bad rusty and smelly well water. Culligan doesn't have this newest Technology. "We fix bad water" is their slogan and they get it done. read more

I purchased a home in which a reverse osmosis system and water softening system were installed. The warranty was transferred to me; I have it in writing from the owner. Once in the home, he stopped by and reviewed the system with me and I felt good about everything. It all seemed to be working fine. I started noticing water spots and the RO system, which had been running continuously, stopped. I called Randy over and over (on both numbers he gave me) and texted both numbers as well repeatedly. I tried to make contact over 8 times. He did not return calls or texts. It's now been over a month since my last attempt. I can only assume that he is not honoring the warranty or interested in servicing the system. I've contacted Culligan; they answered the telephone and showed up the next day. Their review of the system indicated a RO system that is not doing anything to the water and a water softening system that was overusing the salt (I was adding 1.5 bags a month for a household of one person). They adjusted the water softener. I will have to have the RO system replaced. I cannot recommend 21st Century Water. It saddens me but the service is simply not there and it appears by reading other reviews that this is pattern. read more

I would give this company -5 Stars if I could. They do NOT return phone calls or care about their products or services whatsoever. They have their $6,000, so they have laughed all the way to the bank already. Now I have a very expensive water system in my basement that does not work anymore and its only been 4 years. It never really did work great to begin with. To make matters worse, I have exhausted every option for water system companies in my area and NOBODY services these water softener units, so here we sit. I couldn't be more disappointed and disgusted over the lack of customer service this company has exemplified since the day I started doing business with them. No follow ups, no maintenance, no service calls. Awful. Randy, the owner, gave me a spiel that there was a family emergency the last time I spoke with him as well, so be aware of the excuses that I doubt are true at this point. Sorry, but it's hard to believe there's a medical emergency every time he doesn't return calls. Word of advice: Run for your life and go through a different company that has their stuff together. This one does NOT. read more

This company REALLY stands behind their warranty, which means a lot in this day & age of businesses that do a bait-and-switch once they get you. If you have a problem, they will absolutely bend over backwards to fix it. Again, a rarity, which I've really appreciated. My only criticism would be that it can be difficult to reach someone quickly due to staffing and service rep travelling (as I said, if you need them, they will be out to your house, so they could be out at someone else's house when you call!). I have found them to be honest and to do what they say. Much appreciated. Best warranty in the business that I could find. read more