The salesman was fantastic and very professional and knowledgeable about the bedding and pricing in…read morethe outlet area!

Loud, shouting rude customer service representatives that use ABREVIATONS that customers wouldn't…read moreunderstand unless they work for the company!!!! They speak extremely rapidly and won't allow you to ask any questions!!! Won't allow anyone to ask for a manager!!! The worst!!!!!

I found this place on Yelp after I picked up a "free" chaise lounge. It is perfect for bedroom and…read morephotography prop. I knew I couldn't just take home because the item was heavy as heck and if I took home I would put off and procrastinate. Wilson is centrally located on Washington ave north haven. Owner graciously met me downstairs, removed item from my car and took the time to inspect the item and point out the "gem" I procured as he compared my lounge to the "prefab won't-last-five-years chaise lounges of today. He asked questions on where the item will be stored (high traffic va low traffic areas of home) and when i answered he provided a plethora of fabrics to consider. Most importantly, he did NOT expect full payment that day! Whew!! What a relief. Starting a new business is expensive so not having to make full payment before work commenced made my day. Chair is absolutely a transformation. Comfortable and I can't wait to use as a prop. Love the oatmeal color I chose.

My father had a chair that has been in the family for generations, in fact his grandad read him…read morebed-time stories in this one over 65 years ago. The years had not been kind to the chair, fabric needed to be replaced, padding worn and arm of the chair completely broken. Rich was great from start to finish. He was able to help us find the right fabrics and bring life back to the chair - looks good as new and still holds that antique quality they just don't make anymore! And a family heirloom should now see more generations to come. Thanks again Rich! Service and Skill are top notch. Rob

So many unique furniture! if mid century modern is your jam this place is your place painting…read morepottery knickknacks it's all here for great prices!

A beautifully curated selection of pieces! Definitely appeals to a millennial audience and is very…read morewell organized. I will be back to buy more pieces from them!

great place to shop,great women very friendly. One big problem their manager only shows up ervery 6…read moreto 8 months to price items to put out on the floor.???? i do not know where this is a help to anyone .This women must have a ego the size of the state. Can't make $ if items are not on floor. I going to stop donating items till i see things change. Maybe see if her higher ups know this is happening.

Every time I need to donate something they say they have no room and yet I go there and there is…read morePLENTY of room. When I tell them that they say they might be getting a big donation. I have two small pieced of furniture and they couldn't be bothered. My furniture was in excellent condition not like the filthy couch and matching chair they had there. Not impressed. I will donate to Goodwill and buy what I need there.

We have just taken delivery of a new sofa and Stressless chair. This was our first occasion to buy…read morefurniture in a long time, and our entire experience with this company was absolutely top shelf. From an informative, patient and friendly salesman (Joe) to everyone else in the store, we were treated as well as we could have desired. Prices were a bit lower than those of other dealers, too. The delivery was seamless, respectful of our home, and completed by two very pleasant people. They also have an extraordinary gift shop, which we found to be a hidden gem in itself. In all respects we find this store to be a refreshing departure from other furniture stores, and it will be our go-to place from here forward.

I had NO IDEA I'd be looking at 5k chairs in the middle of Fair Haven. A+++++. LOVE a surprise!!read more

I wanted to have the old trim on my boat replicated, and I found the wood rack, perfect! I paid…read morecash and got a inferior job. I took pieces back two times, and they couldn't get it right. The third time, I give up! I now have to drill and countersink new holes and putty up the misplaced holes in this beautiful sapeli wood. Not happy! Yes, I did try contacting them, they rarely pick up the phone!

The salesperson was incredibly helpful. He helped me pick a beautiful piece of cherry wood which i…read morefinally got around to using for a custom nightstand in my daughter's room. As a beginning woodworker I probably asked some silly questions and he answered all of them judgment free.

I cannot recommend this store highly enough! The products are unique, excellently crafted, and…read morebeautiful. The gentleman who helped me was clearly knowledgeable and passionate about the inventory. For the quality, you can't beat the price. Best store in New Haven!

The customer service is excellent! Mathew was able to listen to what I was looking to furnish my…read morenew home and gave me awesome choices! My home looks like it right out of a magazine!!

I had just moved to the area and needed a sectional. I had a bunch of furniture outlets on my list…read moreto visit, and Bob's was the first. As soon as we walked in, we were immediately greeted by a friendly associate who said she would have someone with us shortly. In the meantime we could go to their free cafe in the back and grab a snack and coffee. I was also very impressed with their interior - they had a calming koi pond and pretty stairs. The layout was also not as overwhelming as other furniture stores and was easy to navigate. Our sales associate was Jackie and she was wonderful. She answered our questions and offered recommendations without being too pushy. She was also very kind and easy to talk to. We ended up leaving for a bit to take more measurements of the room and to scope out other furniture outlets. We only needed to see Raymour and Flanagan's overpriced stock and rude employees before we immediately went back to Bob's. We ended up buying a bigger sectional than we had originally planned and I couldn't be happier. I am looking forward to delivery day and will update this review once my couch arrives. Thank you Jackie and the rest of the Bob's team!

I lithe store but some of the furniture that has padding like the couch sofas the padding doesn't…read morelast a year they just replace my sofa with a new one 3 weeks ago and it's already feel like crap they send people out but it's worse after they leave I will sell it for $1500. The salesman are great. The product is not worth it

Love this store! Always clean and organized...with friendly staff. Their Halloween selection is…read moreamazing! Good prices and a good perks program.

Love this store! The employees are so pleasant and helpful. Prices are very reasonable. Has…read moreChristmas Tree shop vibes, but not as messy. Returns are easy, just did it once! Happy with all of my purchases.

I brought a broken dining room chair which was part of an expensive set we purchased a couple of…read moreyears ago. They fixed it and it looked wonderful. Very satisfied and impressed with their work . Nice people also.

Exceptional local furniture repair business! Did a great job fixing badly broken legs on an…read moreantique table and wicker chair very promptly, at a great price, and with excellent customer service. Highly recommend this business!