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    Sutton Group Del Mar Realty & Property Management

    Sutton Group Del Mar Realty & Property Management

    (16 reviews)

    Yaletown, Downtown

    I'm sure this group does excellent work based on the other reviews however I wanted to provide some…read morefeedback on our experiences as potential renters. My wife was communicating through one of their agents Tasha Panico to schedule a viewing for a home they were managing. They had agreed to show us the place on 6 PM on a Wednesday (6 days ago). Tasha had asked to move the date earlier to Monday at 6 PM but my wife was working a late shift at the hospital and didn't have a chance to reply to her email until the following day where my wife confirmed 6 PM would be okay (Tuesday). Tasha explained she was busy that Tuesday and left it at that in the reply email. We of course assumed the viewing would go ahead for Wednesday at 6 PM and my wife emailed back apologizing about not getting back sooner and emailed back to confirm again 6 PM on Wednesday. She did not get a reply back but we did not think much of it at the time. We got to the viewing early on the Wednesday, sent one more email and also text messaged her that we were there, still no reply. We phoned her once at 6 PM but still no answer and then waited around and still nothing. Unfortunately we never got another answer from Tasha explaining what happened even though there was never any indication to us that plans had changed. The unit was subsequently rented so our interpretation is that she felt there was no point in showing us the rental however a simple message telling us so would've sufficed and would have saved us the time involved in making our way down to the viewing and waiting around. Again I hope this is a one off or there were extenuating circumstances but I feel that as a professional organization, communication is very important, and we felt there was a communication breakdown dealing with Tasha, who had been a good communicator up until that point.

    Excellent rental management over many years of service. Carlo, Tasha and their colleagues at Sutton…read moreDel Mar Realty & PM are outstanding professionals.

    Dorset Realty Group

    Dorset Realty Group

    (25 reviews)

    I'm honestly quite surprised at the number of negative reviews written about Dorset Realty and I…read morehave a feeling that the majority of the reviews were written by people who experienced the rare mess-up that may or may have not occurred. Dorset manages hundreds of properties with thousands of tenants, so I'm sure that there are a lot more satisfied tenants than dissatisfied ones. People simply don't write positive reviews on professional services such as these because there is no need to when you have no complaints! Anyways, I just felt like writing this review because I saw the company pop up while scrolling through Yelp and I wanted to say that the property manager who manages my townhouse is great and very friendly. It's very easy to contact them and I want to emphasize the fact that if you want an answer right away and cannot wait for an email reply, just pick up your phone and give them a call! Leaving a message isn't the end of the world.

    I would give them zero if I could. This company is very unprofessional in all aspects of dealing…read morewith tenants in residential buildings in that they never get back to you, are snarky when they do, and imply you are expecting too much for your rental payment. The tenants are taking care of the building inside and out as there is no interest in doing so and no response when garbage is strewn all over the alley. So, the tenants take care of the mess. Light bulbs are burned out in hallways for months, washers are 30+ years old and don't work with no intent of replacement, general cleaning of the common areas is done once a month, if that, IF anything breaks or is damaged, the manager doesn't show up but asks the tenants to let the service people in the building or to give them the code for the keys from the lock box - never mind showing up to be in your suite or in the building while there is someone in your suite. In the first year of managing our building, numerous cheques were lost with no explanation as to what happened or why they disappeared. I'm not exactly sure what the owner is paying them for because really, they do nothing and when you try to talk to someone, they are very abusive and confrontational. My deepest sympathies to anyone who has Dorset for your building management.

    2 Percent Realty - realestatesvcs - Updated August 2026

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