I had read all the amazing reviews of this place and the pricing was a bit better than the competitors, so my experience was an unexpected disappointment. To start, when they showed up (albeit on time) they had a poor attitude, very clearly annoyed they had to be there. If it were just that, I wouldn't be posting this review because I understand everyone has bad days. However, it only got worse. They had no tools with them whatsoever even though the website doesn't tell clients to have their own prepared (I let them use mine). Also they complained about their job OR had inappropriate discussions about women the entire time I was there, standing next to them/ within earshot. I am a woman. I can't remember which one said what but they both contributed equally to the inappropriate conversation. Among the topics discussed:
- complained that he hated jobs he had to go to after physical training because it was so tiring
-spoke disrespectfully about previous clients in front of me, as though I was not there
- recounted the story about clients at a different location catching him lying on the floor and that he almost lost his job over that
- what he would and would not "allow" his girlfriend to wear
-whether or not a girl he knew was a S-L-U-T. Yes, he spelled it, in front of me. Like I'm a puppy or an infant. I have no idea why he thought that was less offensive but I didn't say anything because they had my furniture and the way they were behaving made me think they cared about their job so little that if I made them mad they would break something on purpose.
-also they would refer to me as "the client" even though I was in the room. (One of them did use my name once the whole two hours which was nice)
I quickly realized I wanted this to be over as quickly as possible so I told them to skip my TV and wall mirrors and that I would have to take them myself. Every time I took something off the list for them to carry they would be visibly excited about it in such a way that made me think it would not have been a good idea to let them carry my most fragile things.
Now, even though the above are why I will never use this company again, I don't believe the behaviors of these young men express the beliefs or views of the company. I just think the company hired poorly and there is no way of knowing who you'll get unless you know who to request. But finally, as a PSA to anyone moving, measure the width of the door so that you know if your furniture will fit. I paid $200 for my $450 couch to sit on my front porch during a rainstorm because my front (and back) door was too small. (Luckily I had a friendly neighbor and my property manager bring it in through my over sized windows-- a job that this company won't do. I actually don't blame them at all for the couch, that was my fault for assuming my new front door was standard without measuring.)In fact if I hadn't been so disheartened over the treatment of women I wouldn't have even posted this.
If I could give 0/5 stars for professionalism, I would.
Just make sure you figure out who to request if you use this company. read more