We have been members of Regional Federal Credit Union of many many years. We have not ever had a…read morebad experience at the Valparaiso Branch behind Menards. In fact, we have been treated like family. The staff always remembers who we are, and service is with all our needs as they come along. Barb, Katlyn, Jenny, Paul, Kathy and Serena are super friendly, helpful and such a delight to see every time we come in to the branch. If you haven't ever felt this way about your bank, I suggest you come to Regional Federal Credit Union and get a new experience with a group of people who are there to help you along your banking needs. You will find out just what we mean. Jennifer B.

The telephone answering system is horrible for the entire credit union. Rarely do I ever get…read moreanyone on the phone to take my call. I have been a member since 1990 and have always loved this credit union until the last couple of years. I feel the employees aren't happy so they are unable to keep the customer happy. No more friendly employees (especially in the lobby in Valpo.). You just get the verbal acknowledgment, next time you are actually able to reach reach them by telephone, that they "couldn't answer the phone calls because they were too busy". And, to top that, you couldn't sign into your account for many days because of problems with their "3rd party" who apparently takes care of their online portal. Time to start shopping around for a better place to keep my money.

Absolutly the BEST bank in town...friendly people, very helpful!!!!…read moreEither the walk up or drive thru the same great service.. And Brandi is awsome too!!!

The Chase Freedom card is the absolute worst credit card on the market. Due to a mistake on their…read morepart, which they admit, my on-time full balance payment was not applied properly. Even though the situation was rectified according to their instructions, they applied interest charges. When I asked for it to be reversed, they acknowledged my reason, yet said their system would not allow them to reverse the charges. Terrible customer service with no flexibility to even correct their own mistakes. Do NOT get this card!

This bank sucks. I was waiting in the lobby for over 30 minutes while bankers chatted with each…read moreother.