I had the pleasure of working with Tyler from INOVA and his…read morecustomer service was top tier! Communication was great and he was very thorough with the whole process. I was with INOVA for years with my last car and glad to be back with them for my new car. I have never had any issue with them whatsoever. Thanks Tyler and INOVA!

INOVA made refinancing my car very easy. I had my car for 6 months with CarMax and they gave me one…read moreof there loans which sucked because it was a night monthly payment. I got a letter in the mail From INOVA researched them and then completed the application online it was fast and easy and a specialist got back to me in 2 days stating other documents I needed in all the process only took a few days and I was approved and pay almost $100 dollars less than I did with CarMax.

Even though we didn't setup an account here they were helpful and professional and would recommend…read morethem if your local. They even cautioned us against them as I needed an account to receive money from an international employer.

First Federal Savings Bank in Elkhart, Indiana has some of the most wonderful people working there…read morethat I have ever met and had the pleasure of doing business with. I have banked at the Elkhart branch of First Federal for over 10 years. Every single time I have gone there, I have felt welcomed and appreciated by competent staff. I have grown to trust this bank, and to love the people that work there. Do business here. You will be so glad you did.

Whatever you do, do NOT use interra bill pay. Payments will get intercepted it will be a huge long…read moreprocess to figure out who intercepted your payment and bill pay takes no accountability to take care of any of the late fees that incurred on an account due to the payment interception. Horrible service they say well unfortunately it happens (payment interception) it's one thing for it to happen but it's your responsibility to take care of your consumers and I would have never had a late fee if my payment didn't get intercepted these people are a joke.

I was looking for a credit union that was closer to home so I decided to open a basic savings…read moreaccount here. I currently have two other financial institutions that I use, but they're a bit farther away. I was considering having direct deposit into a checking account until I discovered the FEES they charge regarding the balance. I do not overdraw my account and I have very good credit, so I found this to be a serious negative. The deposit I made to initially open the account was not a large amount. I waited for a bank card to arrive in the mail, but nothing came other than a welcome letter. A few weeks later I received my new bank statement and saw that they withdrew $10 from the savings account with the line item saying NEW ACCOUNT CHARGE. Really? For keeping MY money in a SAVINGS account? I decided it wasn't worth keeping the account open so I went to the Wakarusa branch to close it. There was one person at the counter being helped and another teller handling two cars in the drive thru. As I patiently waited, two people came in and waited as well. When the drive thru teller was finished with the two cars, she said in a very unfriendly tone that she could help me. I handed her my bank statement and told her that I wanted to close my account and she asked for my ID. She looked up my account wrote down a number, handed back my statement and told me have seat. Someone would be with me. I found a seat and waited 15 minutes until a woman said she could help me and walked me into a dark office. I told her I was closing my account and in a condescending voice she said all new accounts are charged a fee whether it's in person or online. I told her that's exactly why I'm closing it. Those fees are ridiculous. Her condescending tone continued and she was basically just speaking scripted words at that point. She handed me my money and I left. Never will I return.

New location opened near toll road. They have a tech bar for checkimg your account quik if you wish…read morenot to engage with a teller or dont have phone/mobile app. Right now they have FREE childrens books even if you do not have an account and just added bank yo outside bank transfers

Worst bank ever. Can't speak with a real person at this branch and after several prompts…read moreautomatically hangs up on you. They lie to your face and there is never a manager around to discuss a complaint. They take your money without explaining anything to you. Just a warning that they had a significant amount of money in my account for 6 months and only paid 65 cents of interest. I got a runaround on a promotion they had that they didn't pay out. I feel like I have been robbed and constantly lied to. I will NEVER do business with them again. Just a friendly warning to those who are thinking of opening an account there. DON'T.

Would I be reviewing a bank that I have used for many years if I won't give it a five-star rating?…read more Chase is great and this branch is my favorite, not just because it is located near me, but it is easy-in the lot, a few steps to the door, and you can get in line for a teller or just go to one of the 2 ATM machines to do your business. Grab a cup of coffee too if you want. I also use Chase to pay all my bills online and many other uses as well. They have not disappointed me in any way. What else can I say?

If you are tired of checking fees, this bank may be for you. Although normally if your check is…read moredrawn off of a certain bank you do not have to pay a cashchecking fee like I was told but then when I walked there blocks in the rain, I was advised I would have to in order to avoid a $7fee. I don't get that. But companies like McD do not have direct deposit bc of revolving doors. SO on that note if you work for McD & you can get here, it will be worth cashing your chk here. Everyone was friendly.©®™

Went there today to setup a new account as I have a job that wires me money once a month from the…read moreUK and needed a bank that does international bank transfers. This was our third bank we went to today. The first I have a bad review and you can read it if you want (the key bank on hively Avenue). The second was good but since they were more local they advised against them due to that the international transfers may not happen well. Third was the charm and they saw us right away and we got approved and got it setup. The account manager even told us things to consider such as the transfer fees (which we knew about) and some other things to consider. She was most helpful.

Quality has really deteriorated at the branch in the past couple of months. JP Morgan Chase and its…read morebranches need to get their sh** together in this area. Tellers don't always know what their doing, bankers don't know how to speak to customers (at this branch). Inefficient operating procedures especially on Fridays.