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    1st Franklin Financial

    5.0 (2 reviews)
    Closed • 8:30 am - 5:30 pm

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    1 year ago

    Fantastic customer service! First Franklin is friendly, and they try their best to help in every situation!

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    3 years ago

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    Ask the Community - 1st Franklin Financial

    Avada Properties - Panty liner stuck to door in theater room

    Avada Properties

    (18 reviews)

    Absolutely do not use or book anything through this joke of a host!! Had a place booked and check…read morein was at 4 PM. I showed up at 5 PM. And the room was a wreck. So I messaged them and they said they would fix the issue. (Private area hair all over the toilet, bed sheets all messed up) etc.. I told them I would be back around 8 PM that evening. And guess what. The room still hadn't been cleaned. And all I get when I text them is "We will update you shortly". I ended up having to drive 2 hours back home and completely cancel my plans for the weekend over this! I've tried requesting a refund multiple times. But ended up getting blocked through Airbnb! There's a special place in he.. for clowns like this! You've been warned. If you want your money stolen and show up with the property looking like a used set. Be my guest. -10 stars.

    I rented a cabin in Gatlinburg 8/28/2026 - 8/30/2026 online through VRBO with Avada. When I arrived…read moreto the cabin there were ants , both dead and alive all the kitchen floor and counters, and there was no WiFi. I contacted Avada both with a phone call and via messaging, messaging was delayed due to cell service so I called and was assured that they would have someone come out the next day to take care of the ants and WiFi. I agreed via messaging and on the phone to allow them to come in while we were not there. My wife and I went to Cade's Cove for the day and returned at 4:30ish. It was discovered that no one had been to the cabin to address the issues. I called and messaged Avada to learn that no one would be there until the 31st. My wife and I decided to head back home and cut our trip short instead of sleeping another night in a place full of ants .After contacting Avada to let them know of our plans I was told that they would meet with a team to discuss refund. Per their policy online https://avadaproperties.com/faq-owning-a-cabin-in-pigeon-forge-gatlinburg/#we_refund "5.4 We refund liberally We recognize that this is a service business and that our goal is to help the guests have a memorable getaway. If there is an inconvenience - like issues with the wifi or hot tub - we hop on it right away. If it ends up bothering them, we'll often treat them to dinner to show that we care AND to buy us time to address the issue. A little bit of love up front like this goes a long way when it comes time to get a review. It's also worth noting that Airbnb has a policy that very much favors guests. Their policies have always stated that if a guest is missing a major amenity, they're eligible for a full refund. That would include everything from an AC to hot water to a hot tub or wifi, if it's in the listing. As of 2022, they expanded the policy to include ANY item that isn't to the guests' liking. This could be a handful of acorns on a deck, a single hair under the couch or a hot tub that won't get up to a hot enough temp. The guest has 72 hours to lodge a complaint and we don't necessarily get an opportunity to address it or respond. Thankfully this hasn't been abused, but because of this it serves us well to refund a few pennies to save a lot of dollars." Since I have returned home I have reached out for an explanation or answer on the refund and they are now not communicating via text or phone calls.

    Culpepper CPA

    Culpepper CPA

    (5 reviews)

    As a rebuttal to Todd's comment please see my screenshot from my personal taxes proving things were…read morefiled late and I indeed paid a penalty. As for the error, in the taxes, I have provided screenshots of emails between myself and Mary. Moral of the story do not use these CPAs, as proof by Todd's lying below and unwillingness to make things right when customers have been wronged. I used Culpepper for three years and will not be returning. The first year was excellent, but my experience declined sharply after that. In the second year, communication with Mary became difficult, she was hard to reach and frequently offered excuses for delays. Our taxes are somewhat complex, and I expect extensions, which was the case for both 2023 and 2024. In 2023, despite poor communication, we finalized our taxes shortly after the deadline, so I let it go. 2024, however, was unacceptable. Mary prepared both our business and personal taxes. While working on our personal return, almost a month later, she discovered an error in the business return and attempted to blame me, claiming I hadn't communicated a change. That change was clearly included in the information sheet we provide every year. She eventually corrected the mistake at no charge, but only after deflecting responsibility. Meanwhile, weeks went by between responses, filled with the same excuses as the prior year. She didn't file our taxes until July, over three months past the deadline. I paid the bill but raised no further complaint at the time. Later, my husband called to give them an opportunity to make things right after they charged us an exorbitant fee for both returns, plus penalties from the late filing. Instead of addressing our concerns, they refused to let us speak with anyone other than Mary. She repeatedly placed blame on me and insisted she had done her due diligence, despite the fact that I had documented the gaps in communication with a clear timeline. Nothing was resolved. Because of this, I will no longer use Culpepper and strongly caution others against doing so.

    Very professional and great communication. I would highly recommend their services. They handled…read moremy personal income taxes and made everything extremely easy and they are well versed on all the new changes in tax law over the last few years.

    1st Franklin Financial - investing - Updated October 2026

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