As a rebuttal to Todd's comment please see my screenshot from my personal taxes proving things were filed late and I indeed paid a penalty. As for the error, in the taxes, I have provided screenshots of emails between myself and Mary. Moral of the story do not use these CPAs, as proof by Todd's lying below and unwillingness to make things right when customers have been wronged. I used Culpepper for three years and will not be returning. The first year was excellent, but my experience declined sharply after that. In the second year, communication with Mary became difficult, she was hard to reach and frequently offered excuses for delays. Our taxes are somewhat complex, and I expect extensions, which was the case for both 2023 and 2024. In 2023, despite poor communication, we finalized our taxes shortly after the deadline, so I let it go. 2024, however, was unacceptable. Mary prepared both our business and personal taxes. While working on our personal return, almost a month later, she discovered an error in the business return and attempted to blame me, claiming I hadn't communicated a change. That change was clearly included in the information sheet we provide every year. She eventually corrected the mistake at no charge, but only after deflecting responsibility. Meanwhile, weeks went by between responses, filled with the same excuses as the prior year. She didn't file our taxes until July, over three months past the deadline. I paid the bill but raised no further complaint at the time. Later, my husband called to give them an opportunity to make things right after they charged us an exorbitant fee for both returns, plus penalties from the late filing. Instead of addressing our concerns, they refused to let us speak with anyone other than Mary. She repeatedly placed blame on me and insisted she had done her due diligence, despite the fact that I had documented the gaps in communication with a clear timeline. Nothing was resolved. Because of this, I will no longer use Culpepper and strongly caution others against doing so. read more

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I hate leaving non-stellar reviews, but I was disappointed with my overall experience. I called in a state of panic knowing that we would not get our taxes done by April 15 (we moved from out of state and it was a complicated return). We had our appointment at the end of April and our return was not complete until early June. I found an error that reduced our tax liability by $7,000. I was told that we would be getting a letter from the IRS regarding the late filing and that I should send that to the CPA and she would request an abatement of the penalty since we had never filed or paid late before. I assumed that was part of the process that we had paid for, but then I got an additional bill for almost $200. If I had known that there would be an extra charge, I would've just called the IRS myself. read more

Very professional and great communication. I would highly recommend their services. They handled my personal income taxes and made everything extremely easy and they are well versed on all the new changes in tax law over the last few years. read more

Mary is wonderful!! I just moved to Knoxville, needed a CPA, and found Culpepper online (thru Yelp!), and made an appointment for today. I could not have been happier with the experience! (I recently went from being a W-2 employee to being a 10-99 employee, and I needed someone to walk me through the tax differences.) Mary was fantastic! So patient and helpful- very professional, and knew exactly what I needed. I would highly recommend them! read more

I could not be more pleased with my experience at Culpepper CPA. We have been clients since 2015 and in that time they have prepared our business and personal income tax returns. Culpepper CPA has also been very helpful in advising us on payroll, estimated tax payments, and state tax matters. Most recently Culpepper CPA coordinated a cost segregation study that enabled us to accelerate a significant amount of deductions that ultimately resulted in a very positive impact on our cash flow. This firm has been a great fit for us because they offer a broad spectrum of technical expertise and they are always responsive to our needs. Above all, we appreciate the individual attention Culpepper CPA provides to their clients. read more