I have been a longtime client of Candy and Affordable Bookkeeping and Payroll and have always been…read moreimpressed with her attention to detail, efficiency and quick turnaround time. She gets an A++ for all three! I am writing this review today, however, because I recently switched to using Quickbooks online and had many frustrations and questions over the weekend in working in the new program to prepare my 4th quarter reports for her. Candy not only responded to my many text questions right away but agreed to meet me on a Saturday afternoon (!!!) to go over some things in person...and then on Sunday (!!!) she was there to respond immediately to all of my questions. She always goes above and beyond to take care of her clients and after more than 10 years of working with her I have nothing but the highest level of respect and confidence in her work. She and her team know what they are doing and get the job done! As a creative business owner this area is not my strength and to have someone like Candy to assist with this side of business is, as they say, PRICELESS!

Received a proposal. Went with a different provider but a couple years later was in need of a…read morebookkeeper so emailed multiple times, but my emails went mostly unanswered. Only once did I receive a response stating that they would call me on a date certain, but I did not receive any call on that date. So I emailed a couple times after that, and a week plus goes by, STILL no response. Not sure what the issue is with this company's intake process, but it has been frustrating and annoying, to say the least. I would leave one star but I decided to go easy since my experience was only with the intake and not with the service itself.

I hate leaving non-stellar reviews, but I was disappointed with my overall experience. I called in…read morea state of panic knowing that we would not get our taxes done by April 15 (we moved from out of state and it was a complicated return). We had our appointment at the end of April and our return was not complete until early June. I found an error that reduced our tax liability by $7,000. I was told that we would be getting a letter from the IRS regarding the late filing and that I should send that to the CPA and she would request an abatement of the penalty since we had never filed or paid late before. I assumed that was part of the process that we had paid for, but then I got an additional bill for almost $200. If I had known that there would be an extra charge, I would've just called the IRS myself.

As a rebuttal to Todd's comment please see my screenshot from my personal taxes proving things were…read morefiled late and I indeed paid a penalty. As for the error, in the taxes, I have provided screenshots of emails between myself and Mary. Moral of the story do not use these CPAs, as proof by Todd's lying below and unwillingness to make things right when customers have been wronged. I used Culpepper for three years and will not be returning. The first year was excellent, but my experience declined sharply after that. In the second year, communication with Mary became difficult, she was hard to reach and frequently offered excuses for delays. Our taxes are somewhat complex, and I expect extensions, which was the case for both 2023 and 2024. In 2023, despite poor communication, we finalized our taxes shortly after the deadline, so I let it go. 2024, however, was unacceptable. Mary prepared both our business and personal taxes. While working on our personal return, almost a month later, she discovered an error in the business return and attempted to blame me, claiming I hadn't communicated a change. That change was clearly included in the information sheet we provide every year. She eventually corrected the mistake at no charge, but only after deflecting responsibility. Meanwhile, weeks went by between responses, filled with the same excuses as the prior year. She didn't file our taxes until July, over three months past the deadline. I paid the bill but raised no further complaint at the time. Later, my husband called to give them an opportunity to make things right after they charged us an exorbitant fee for both returns, plus penalties from the late filing. Instead of addressing our concerns, they refused to let us speak with anyone other than Mary. She repeatedly placed blame on me and insisted she had done her due diligence, despite the fact that I had documented the gaps in communication with a clear timeline. Nothing was resolved. Because of this, I will no longer use Culpepper and strongly caution others against doing so.

"I'm really disappointed with my experience. I had my business taxes done by this firm, and when I…read moretook my personal taxes elsewhere, another professional found significant errors in the business filings. When I brought this up, the tax preparer refused to help correct them, even though I was never made aware of the mistakes. She just kept saying that I signed them so I needed to have my new Tax person make the corrections. I think she was just upset that I switched and just stopped replying. I can NOT recommend them, as I expected a higher level of care and accountability."

Amazing group of people who jump through all the hoops to help. They really care about their…read moreclients and do phenomenal work

LOVE INTEGRITY! They are great to work with. Diana Mockus…read moreworks tirelessly to make sure all paperwork is done on time and correctly.

From the owner: Small Business is our specialty. Whether you need assistance with setting up your business,…read moremonthly bookkeeping, payroll processing, or simply wish to hand your taxes off to a professional - we can assist. We are dedicated to passionate small business owners, providing them with targeted solutions to fit their needs. New clients are always welcome and we would love to earn your business. No appointment is necessary.

I looked at a number of companies to help we get my small business off the ground. SBAC was by far…read morethe choice pick. They helped me with marketing, web design,setting up my merchant account, payroll even finding the right telephone service for my business. Their staff is friendly and very knowledgeable. If you have a small business call these guys. You will not be disappointed. .

From the owner: SBAC | Everything you need to grow your small business in one place.read more

I first met Kellie with Blackstone Accounting when I looking for an accounting job on the island…read more She placed an excellent ad on behalf of the client to find a person with some accounting experience. She knew exactly what the client needed and articulated it to me, the interviewee. Through our conversation I knew what kind of work was expected of the person who took the position. She was able to see that I was a good fit for the client. I took the job mainly because she was a consultant for the company and I knew I could have a knowledgable sounding board. Otherwise, I would have expected to feel overwhelmed with the amount of accounting clean up that needed to be done. She is very capable and confident about her work and responds is a quick manner. Whenever I or the owner have questions, her answers are concise and easy to understand. In the 2 months that I have been on the job, I could see all the work she had done already to set up a wonderful new accounting system for the client. And she found me who could continue on with that work and help maintain it. She meets with the client weekly and listens to their needs and she implements what she can immediately and follows up with items that require more research. I have noticed that many people think that if you know how to use a computer, then you can do accounting.... that is so not true! If you just think accounting is data entry, you are very mistaken. Without years of studying the principles of accounting you will only end up with a big mess. Use a company like Blackstone for your accounting needs. You will save years of issues, stress, money... heartburn... believe me. Consultants like her are worth it.

We used Kellie Good for the first time last year. The experience was fine. This tax year we have…read morehad several questions. I have tried contacting her through phone and the client portal on her website. She doesn't get back to us and the one time I was able to speak to her, she asked me to call her back in two weeks while she researched our question. That was in October. It is now December and I haven't heard from her. We will be finding a new accountant.