As a rebuttal to Todd's comment please see my screenshot from my personal taxes proving things were…read morefiled late and I indeed paid a penalty. As for the error, in the taxes, I have provided screenshots of emails between myself and Mary. Moral of the story do not use these CPAs, as proof by Todd's lying below and unwillingness to make things right when customers have been wronged. I used Culpepper for three years and will not be returning. The first year was excellent, but my experience declined sharply after that. In the second year, communication with Mary became difficult, she was hard to reach and frequently offered excuses for delays. Our taxes are somewhat complex, and I expect extensions, which was the case for both 2023 and 2024. In 2023, despite poor communication, we finalized our taxes shortly after the deadline, so I let it go. 2024, however, was unacceptable. Mary prepared both our business and personal taxes. While working on our personal return, almost a month later, she discovered an error in the business return and attempted to blame me, claiming I hadn't communicated a change. That change was clearly included in the information sheet we provide every year. She eventually corrected the mistake at no charge, but only after deflecting responsibility. Meanwhile, weeks went by between responses, filled with the same excuses as the prior year. She didn't file our taxes until July, over three months past the deadline. I paid the bill but raised no further complaint at the time. Later, my husband called to give them an opportunity to make things right after they charged us an exorbitant fee for both returns, plus penalties from the late filing. Instead of addressing our concerns, they refused to let us speak with anyone other than Mary. She repeatedly placed blame on me and insisted she had done her due diligence, despite the fact that I had documented the gaps in communication with a clear timeline. Nothing was resolved. Because of this, I will no longer use Culpepper and strongly caution others against doing so.

I hate leaving non-stellar reviews, but I was disappointed with my overall experience. I called in…read morea state of panic knowing that we would not get our taxes done by April 15 (we moved from out of state and it was a complicated return). We had our appointment at the end of April and our return was not complete until early June. I found an error that reduced our tax liability by $7,000. I was told that we would be getting a letter from the IRS regarding the late filing and that I should send that to the CPA and she would request an abatement of the penalty since we had never filed or paid late before. I assumed that was part of the process that we had paid for, but then I got an additional bill for almost $200. If I had known that there would be an extra charge, I would've just called the IRS myself.

Joe has done our taxes for two years now. He is extremely prompt and always pleasant. He uses a…read moretight interface system which makes transferring docs and communicating easy. We'd highly recommend him.

Trusted, Responsive, and Highly Efficient!!…read more I had an outstanding experience working with Joe Bedford at Your Back Office Tax & Advisory. From the start, Joe was incredibly responsive to my initial inquiry and got everything moving quickly. My tax situation wasn't simple -- it included multi-state income, a pension, W-2 income, and investment income -- and Joe handled it seamlessly. He completed everything accurately and efficiently, and made the entire process feel straightforward. What really stood out was how clearly he explained key decisions and next steps, which gave me a lot of confidence throughout. He's organized, professional, and easy to work with. If you're looking for a knowledgeable and reliable tax professional who delivers both speed and precision, I highly recommend Joe and Your Back Office Tax & Advisory.

Needed a new accountant to help with our taxes. We had used a very expensive one for years and not…read moresure what to expect with one who is significantly less. We were pleasantly surprised! It may not be the fanciest location, but we received excellent service. Preston was very patient with us and very detail oriented. We couldn't be happier with our decision and have found our new (and much less expensive) CPA!

Used them for years, called to make an appointment in February and was told they were full but call…read moreback early Monday morning and we will make you an appointment. Called at 8am Monday morning and waited 30 minutes listening to a recording over and over, finally hung up. Called back at 10:30 and was told there were appointments this morning but they are all taken.i told the woman I called at 8am and nobody answered the phone, her answer was there's only three of us that answer the phone. Looks like you need to hire more people Jerry!!

Never call you back, and I mean never. I gave them my taxes in February, but my taxes have never…read morebeen done on time for 3 years. This year, at the end of Sept, they are still not filed. Looking for someone new this year.

My husband and I always have a wonderful experience at Lawhorn CPA group. We love the hospitality…read moreand family atmosphere of the business. All staff are eager to help. Their prompt services and attention to detail puts us at ease when dealing with our needs. We are always taken care of when we are there. We highly recommend this business for your accounting and tax preparation needs. Jeff, Jason, Ashleigh, and Lorena (just to name a few) are a pleasure to work with.

Donna has been my accountant for 22 years, she as been very knowledgeable and professional. My…read moreaccounting includes a complex business and personal profile. She stays current with the ever changing tax laws. I recommend her highly.

From the owner: Walker & Cummings, CPAs, PLLC is a full-service accounting firm serving clients throughout the…read moreMaryville, TN area and surrounding counties, dedicated to providing our clients with professional, personalized services and guidance in a wide range of financial and business needs.

I worked on a temporary basis for Parker during tax season and they were a very friendly, group of…read morepeople to work him. Mr. Parker and his staff were knowledgeable and enjoyed preparing returns there during the 2009 tax season.

From the owner: As your personal Knoxville, TN Accounting service, Parker Business Consulting and Accounting P.C…read more manages your business and financial responsibilities as though they were our own.

Awesome service very knowledgeable saved me money on taxes. Future taxes are set up so I can pay as…read morefew taxes as able

From the owner: We treat our clients like part of our family. Some services we provide are:…read more IRS Representation Tax Preparation Maximizing Your Deductions Tax Planning for Big Savings Protection for Wage Garnishments Payroll Tax Protection Bankruptcy Options that Work And More!

I would recommend them for personal or company taxes. They are very efficient, friendly and…read moreprofessional. We had several very bad experiences with our accountant that we used for years. The level of stress we went through every year, because our accountant kept letting things fall through the cracks was awful. When Amelse & Edmonds CPAs say something will be taking care of, I trust them. I don't have to keep calling and reminding them or asking the status. They are great! I wish we would have changed to this company along time ago. Solid 5 star

From the owner: Amelse & Edmonds CPAs offers a full suite of accounting and business consulting services to…read morebusinesses and individuals. We pride ourselves on the transparency and flexibility of our services and service plans. We offer accounting packages that can be custom tailored so that you always know exactly what you're paying for. Let us take accounting off your plate so that you can focus your attention where it needs to be.

If your looking for a CPA in Knoxville than you have found a great one! Jenny and her team of…read moreexperienced accountants can help with your tax needs. I use Hines and Company for both of my business taxes and my personal as well. Once I found this group I have never needed to look anywhere else. Honest and gel rear quality, I wouldn't trust anyone else!