As a rebuttal to Todd's comment please see my screenshot from my personal taxes proving things were…read morefiled late and I indeed paid a penalty. As for the error, in the taxes, I have provided screenshots of emails between myself and Mary. Moral of the story do not use these CPAs, as proof by Todd's lying below and unwillingness to make things right when customers have been wronged. I used Culpepper for three years and will not be returning. The first year was excellent, but my experience declined sharply after that. In the second year, communication with Mary became difficult, she was hard to reach and frequently offered excuses for delays. Our taxes are somewhat complex, and I expect extensions, which was the case for both 2023 and 2024. In 2023, despite poor communication, we finalized our taxes shortly after the deadline, so I let it go. 2024, however, was unacceptable. Mary prepared both our business and personal taxes. While working on our personal return, almost a month later, she discovered an error in the business return and attempted to blame me, claiming I hadn't communicated a change. That change was clearly included in the information sheet we provide every year. She eventually corrected the mistake at no charge, but only after deflecting responsibility. Meanwhile, weeks went by between responses, filled with the same excuses as the prior year. She didn't file our taxes until July, over three months past the deadline. I paid the bill but raised no further complaint at the time. Later, my husband called to give them an opportunity to make things right after they charged us an exorbitant fee for both returns, plus penalties from the late filing. Instead of addressing our concerns, they refused to let us speak with anyone other than Mary. She repeatedly placed blame on me and insisted she had done her due diligence, despite the fact that I had documented the gaps in communication with a clear timeline. Nothing was resolved. Because of this, I will no longer use Culpepper and strongly caution others against doing so.

I hate leaving non-stellar reviews, but I was disappointed with my overall experience. I called in…read morea state of panic knowing that we would not get our taxes done by April 15 (we moved from out of state and it was a complicated return). We had our appointment at the end of April and our return was not complete until early June. I found an error that reduced our tax liability by $7,000. I was told that we would be getting a letter from the IRS regarding the late filing and that I should send that to the CPA and she would request an abatement of the penalty since we had never filed or paid late before. I assumed that was part of the process that we had paid for, but then I got an additional bill for almost $200. If I had known that there would be an extra charge, I would've just called the IRS myself.

Prompt cheerful assistance with a job I just can't do myself. Grateful for the help of Ms Hembreeread more

From the owner: Steven L Hembree CPA is a professional accounting firm based in Maryville, TN, specializing in…read moreproviding a range of financial services to individuals and businesses

Zero is a better review of this company. I have been going to this company for several years and…read moreevery year it is like dealing with prima donnas. The receptionist doesn't know anything. She cannot answer a questions and she is rude. I paid a lot of money for this service and I am not happy. I will not be going back. Chris Hodgin

This is a copy of the same review I left on google. I think it's important to note that a few hours…read moreafter I left it, Josh called and raised his voice at me because he was upset about the review. That was the only time I've ever had a decent follow up time from him ironically. He also mysteriously had 3 raving reviews about him the day after my review. I of course can't be sure they weren't customers who happened to all want to review him in the same few hours, but it does seem fishy. anyway here's my honest review: This was the absolute worst experience I have ever had with an accountant in my 7 years of dealing with tax prep. Beware! Go somewhere else! Especially if Josh is your CPA. We had to basically beg him to follow up with us and were ignored most of the time. We also don't even think our tax return is accurate but after receiving the (probably inaccurate) copy, we can't even get a response about it! We notified the principal of the company Brenda a few times and she seemed annoyed to look into our problems and was not kind. After all of this they raised the price on us without notice. Even though we had asked about the price months in advance and never got a response about that either...

Just moved to Maryville from North Carolina in June of 22 and couldn't be happier with Carl , the…read moreowner, and Accu-tax. He sat with us at our appointment and went through the 1040 explaining different advantages and implications of each part of the return. In the past, with other tax accountants, we would go through different aspects of the return and then wait weeks until it was ready to be filed. With Carl and Accu-tax, our return was ready to be submitted only a day or two after our meeting when I finalized some numbers and details that were needed. His patience and experience was the key in optimizing our return and insuring we had the best possible outcome. I highly recommend Carl and Accu-tax!

From the owner: Electronic Filing "Free" With Paid Tax Preparation. Individual & Out Of State Returns Prepared.read more

LOVE INTEGRITY! They are great to work with. Diana Mockus…read moreworks tirelessly to make sure all paperwork is done on time and correctly.

From the owner: Small Business is our specialty. Whether you need assistance with setting up your business,…read moremonthly bookkeeping, payroll processing, or simply wish to hand your taxes off to a professional - we can assist. We are dedicated to passionate small business owners, providing them with targeted solutions to fit their needs. New clients are always welcome and we would love to earn your business. No appointment is necessary.

Very nice people that seem to care about your finances. They explain things clearly and give…read morerecommendations based on your personal needs instead of just treating every account the same. I'd recommend this group to anyone looking to safely invest.