May 22nd I called these guys up about a backed up sewage line, they sent someone out the same day…read morewhich was great. Their crew got here after a couple hours and then popped open my cleanout and dumped the sewage into a storage tote I offered up and sure, they spilled some sewage all over my floor but they're just getting started so I said "Meh, we'll let them do their thing." They stick a snake into my cleanout and work it 2ft into the drain and then said "I'm just getting mud so your line is broken out there." Alright, where we go from here? "Well we are down a truck so we can't actually dig it out and fix it today, but we can do it on Tuesday (May 26th) but it'll cost $150 an hour for us to dig it out and then whatever is needed to repair the line. Since they couldn't fix that day I told them I'd talk to the wife about it. My cleanout guy goes downstairs while the other dude talks to my wife about the problem and as I'm standing next to my still leaking cleanout because they didn't put it back on right he says "Hey can I use some of your paper towels?" and I'm like "okay, well at least he's gonna clean up the mess" - I hand the paper towels over to him and he's like "Thanks!" and proceeds to wipe down his sewer snake and then walks off leaving my floor covered in sewage and my tote tub full of sewage water, waste and toilet paper pieces. For this great pleasure, the home office sends me a bill of $275. For reference, you can buy a drain snake for $40 on Home Depot (there abouts) and two seconds of googling if you don't already know will tell you any kind of earth pulling back means the line is compromised and seeping in soil as the waste turns the dirt around the break into slurry. I ended up renting an excavator, dug up the pipe myself, and replaced the pipe myself for $400. I can only IMAGINE what these conartists would have charged to do it.

Labor Day 2024 and our cottage washer backed up and flooded the floor. We called and left message…read moreand 30 min later, Earl called back. Unfortunately, we had called another plumber, unsure of how long a call back would be and scheduled a visit for today. Earl was very polite even though we had to tell him someone else was coming. We waited two hours for the other plumber to call when on way and then realized we should have stuck with Earl! Earl had cleared a clog for our neighbors the previous day. We called back Earl and he was considerate of the other plumber, not wanting to take the job from someone else. We assured him we would cancel the other plumber (someone part of a conglomerate and was fine with a cancellation). which we did and called back Earl. He explained that since we are on a septic, he wanted to help us know whether it was really a clogged line, which he could work on, or a failed septic or drain field which would be something he couldn't fix and we would end up having to pay him to come out and have nothing fixed. Earl took his time to explain to us how to check our septic tank and figure out if the field was working. Sure enough, the problem was a mat of roots. We cleared them out of the inlet pipe from inside the septic and clog was cleared. We offered to pay Earl for his advice and he declined. Needless to say, Mid Michigan plumbing will be our go to from now until the end of time. Highly recommend.

I can not say enough positive things about Jason and Mr Rooter Plumbing…read more I was nervous due to some mixed reviews on Yelp but Wow! Holy Cow! Jason was incredible and went above and beyond to make sure the horrendous roots in the septic line and tank AND exit pipe were cleaned out. Using brute force and hydro jet, the worst roots in his history of septic and plumbing have been vanquished. I highly recommend asking for Jason by name and am confident you will be leaving a similar review for Jason and Mr Rooter next. Thank you so much Jason!

They called back right away, interested in meeting me on site. When I called back to confirm a…read moredate, they were not interested. Waste of time.

My old boiler furnace quit working during a deep freeze event. Of course everyone was booked solid…read more They had a cancellation so they called me back and was able to come same day. The employee was courteous, knowledgeable and worked diligently to get the job done. When I got the bill I was shocked at how cheap it was. I would definitely recommend this company.

I just bought a new home and wanted to move the washing machine and dryer to the basement where it…read morewas originally at. CHP arrived and quoted me for hot and cold hook up, drain into utility sink, dryer vent hook up. Our utility sink drained slow so technician said they would snake and clean the best they could. Father in law arrived to New house. He hooked up dryer and did the vent work. He also had placed drain to the utility sink ( 50% of the work i was quoted for) CHP arrived and placed the hot and cold and supposedly drained or snaked the drain. First load after hookup we had water everywhere. Got a second opinion like I should have to begin with and Mr. Rooter came in and fixed what CHP could not. CHP charged me more than the work they provided ( not making proper adjustments) and discounted me with a slap in the face. Never will I use again for plumbing or heating issues.

Bought an old house to rehab and had Owens come in to completely redo the plumbing as the existing…read morewas shot. Scott and his crew did an excellent job. He listened to what we wanted and were doing and worked with us to offer the best solutions. His crew were timely and did an excellent job. I've had a few questions since and they were responsive and timely. Very professional plumbers with great work ethic and fair prices. They have my highest recommendation.

Overpriced, and heavily pressured into purchasing parts for over twice the amount I could have…read moreordered myself, and had them there in two days. Left us without water for a month. I feel price gouged, and pressured to purchase items immediately, only to have them delay the installation for weeks. Not cool, maybe not legal. Would not even give invoices for items to me, the consumer which purchased the items not from them, but through them by a third party with my credit card.