Labor Day 2024 and our cottage washer backed up and flooded the floor. We called and left message and 30 min later, Earl called back. Unfortunately, we had called another plumber, unsure of how long a call back would be and scheduled a visit for today. Earl was very polite even though we had to tell him someone else was coming. We waited two hours for the other plumber to call when on way and then realized we should have stuck with Earl! Earl had cleared a clog for our neighbors the previous day. We called back Earl and he was considerate of the other plumber, not wanting to take the job from someone else. We assured him we would cancel the other plumber (someone part of a conglomerate and was fine with a cancellation). which we did and called back Earl. He explained that since we are on a septic, he wanted to help us know whether it was really a clogged line, which he could work on, or a failed septic or drain field which would be something he couldn't fix and we would end up having to pay him to come out and have nothing fixed. Earl took his time to explain to us how to check our septic tank and figure out if the field was working. Sure enough, the problem was a mat of roots. We cleared them out of the inlet pipe from inside the septic and clog was cleared. We offered to pay Earl for his advice and he declined. Needless to say, Mid Michigan plumbing will be our go to from now until the end of time. Highly recommend. read more

Very disappointed after being a loyal customer for couple of years. We have used Mid Michigan Plumbing for couples of years and recently had a very disappointing experience. Our main drain backed up again this September 2026, only three months after they had serviced the same drain and installed an exterior cleanup for approximately $1000. My husband asked whether a camera had been used during the June 2026 service because we wanted to understand why the drain continues to back up. We were told a camera was not used and that there would be an additional charge to use one. When my husband spoke with the owner, Earl, he stated that the work order said I had requested that a camera not be used. The is simply not true. I was present during the June service and specifically asked the technician (his son) afterward whether he had seen anything that could explain the blockage. I was told no. I was extremely disappointed to then be told that I had requested not to have a camera used when I never made that request. ..... We have always paid our bills and have been loyal customers. We were also previously billed twice for June service and had to contact the office to have the duplicate invoice corrected. The plumbing issue itself is frustrating, but what was most disappointing was the lack of communication and being accused of saying something I did not say. After couple of years as customers, I expected much better customer service and accountability. Unfortunately, this expense has caused us to lose trust in the company. read more

May 22nd I called these guys up about a backed up sewage line, they sent someone out the same day which was great. Their crew got here after a couple hours and then popped open my cleanout and dumped the sewage into a storage tote I offered up and sure, they spilled some sewage all over my floor but they're just getting started so I said "Meh, we'll let them do their thing." They stick a snake into my cleanout and work it 2ft into the drain and then said "I'm just getting mud so your line is broken out there." Alright, where we go from here? "Well we are down a truck so we can't actually dig it out and fix it today, but we can do it on Tuesday (May 26th) but it'll cost $150 an hour for us to dig it out and then whatever is needed to repair the line. Since they couldn't fix that day I told them I'd talk to the wife about it. My cleanout guy goes downstairs while the other dude talks to my wife about the problem and as I'm standing next to my still leaking cleanout because they didn't put it back on right he says "Hey can I use some of your paper towels?" and I'm like "okay, well at least he's gonna clean up the mess" - I hand the paper towels over to him and he's like "Thanks!" and proceeds to wipe down his sewer snake and then walks off leaving my floor covered in sewage and my tote tub full of sewage water, waste and toilet paper pieces. For this great pleasure, the home office sends me a bill of $275. For reference, you can buy a drain snake for $40 on Home Depot (there abouts) and two seconds of googling if you don't already know will tell you any kind of earth pulling back means the line is compromised and seeping in soil as the waste turns the dirt around the break into slurry. I ended up renting an excavator, dug up the pipe myself, and replaced the pipe myself for $400. I can only IMAGINE what these conartists would have charged to do it. read more

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