I started out loving storage sense - it was clean, climate controlled, in a good area, and had an…read moreindoor drive-up option. It was more expensive than other facilities, but was worth the money to me. However, the service gradually went downhill until I didn't feel comfortable leaving my items at storage sense anymore. The building seemed poorly maintained and the climate control was poor but the price kept increasing. Staff provided awful customer service - calls for action were sent out without an advance notice and my attempts at communication were ignored. For example, there were several instances where I was asked for proof of insurance, but then charged for lack of insurance before the stated deadline even though I sent over my documentation well in advance. Most recently, I called for information about move-out procedures, and was told that I just had to send an email notifying Storage Sense of the vacancy once I moved out, and then I would receive a prorated rate for the remainder of the month. I was not informed of a requirement of written notice 10 days in advance or what the email had to contain. When I later requested said prorate, I was (unprofessionally, as if the store manager was sending a text to a friend) told that Storage Sense does not prorate rent, then she ended up ignoring my emails. I reached out to the corporate office, but have not yet heard back. I strongly believe that Storage Sense conducts itself dishonestly to trick its customers into spending unnecessary amounts of money and would only recommend it if there were no other storage facilities available. Edit: I see below that the business owner replied and asked me to email them to discuss more. I have tried that, along with calling the corporate office, and my issue was not resolved.

Words cannot express my satisfaction with Doug at Storage Sense in Endicott today. Doug's was very…read moreprofessional, yet personable, when discussing my issue today. It's employees like Doug and Ashley in Endicott that keeps me at Storage Sense.

Clean, temperature controlled storage unit. Convenient location with reasonable hours. There was a…read moregarage area so you could back your vehicle right in and unload. Dollies were accessible for no charge which was very nice. Only thing I didn't like was a high pitched sound, but it's not like you stay at a storage unit for any extended length of time so it was not too bothersome. Would definitely use their services again.

From the owner: At Laing Self Storage of Endwell, we prioritize customer satisfaction by ensuring clean and…read morewell-maintained units along with excellent service. Our secure facility in Endwell, NY provides a hassle-free experience for individuals and businesses looking for efficient storage options. Choose us for your storage needs and experience the convenience of easily accessible units at competitive rates.

Went on Yelp and did a search for self storage, most places have zero content and no reviews. I…read morejust happened to click on this business. They had a feature to message the business owner which I use all the time. For good measure I emailed five star store from their website as well last night. I woke up to an email from Melissa. I'm in town for six weeks and need a place to store items so that I'm not moving things in and out of a hotel room. She promptly responded and got me set up with a small room and a lock. If you're in the area and need self storage, this is your spot. 5 stars

Great facility. Easy to sign up online. Excellent pricing. Manager was very responsive when I…read morehad questions.

From the owner: Our mission is to provide secure and affordable storage solutions in the heart of your community…read more Whatever your storage needs are, we're here to provide you with a customer-first, hassle-free storage experience.

I recently contacted LS Storage to find a 10x20 unit for storing some of my business equipment…read more While they didn't have immediate availability, the manager was incredibly helpful and professional in adding me to their waitlist and even gave me some other local references in case I needed immediate storage. It's locally owned so when you call you actually get the manager and not some call center like the larger facilities.

From the owner: LS Storage LLC is a provider of high-quality self-storage solutions designed to meet the diverse…read moreneeds of individuals and businesses. With a commitment to superior service, security, and convenience, we offer 10X20', 10'X10' and 6'X12' storage solutions tailored to accommodate varying requirements such as business & contractor storage, vehicle storage, boat storage, motorcycle and snowmobile storage. Our secure facility is strategically located to serve the Oneonta and surrounding communities efficiently, ensuring easy drive up access. Locally owned and operated.

Moving is never fun, but this place made it as easy and painless as possible for me to move from…read moreupstate NY to Texas. Justin in particular was extremely helpful, even after my UBoxes were delivered to Austin. He delivered the boxes to me in NY early and picked them up when he said he would. He was right on time so there was no waiting around. He was proactive in setting up my delivery and shipping schedule, and was available throughout the whole process.

Wil was super helpful and a pleasure to deal with. He communicated with me quickly and made this…read morerental process quick and easy. He was funny and went above and beyond to help me. Thank you. Mike C.

From the owner: Enjoy a simple and hassle-free self-storage experience with clean and secure storage units ready to…read morerent. Choose from a wide variety of storage unit sizes and types that can handle any self-storage need that you may have. We offer online rentals and online bill pay to make your experience a little more quick and easy. Browse our available storage units and give us a call if you have any questions.