Adele, Avi and Jimmy were great. Took very good care of me all during and after the sale. The…read moretonneau cover was destroyed in a bad rain storm prior to pickup, Avi met me at the door and explained it was on order and had it sent to my house within 5 days. A week later the windshield fluid pump was not working and it to was fixed immediately. No questions. They had no problem taking it to my mechanic to inspect it before making the deal. The Carfax was exactly the same as the one I ran myself. They did NOT try to hide anything and did not switch or change any part of the deal once I got there, and I used to sell cars. Unbeknownst to them. They are NOT your typical "Used car salesmen ". They bring honesty and respect to a job most do not! Thank you again DSA. I love my Silverado

I am not one to leave reviews but DSA deserves this. Honest, fair, no hidden fees. quality vehicle…read moreat a great price. Very hard to find dealerships like this. Jimmy, Adele, and Avi truly are all great to deal with!. If you are comparing and thinking, I can honestly say from experience you will be happy. I purchased a 2011 Mercedes GLX in February for exactly what was advertised. Great vehicle, great price, great treatment.

Very unprofessional practices. Please beware this dealership does not take federal credit union…read morepayments or tries to verify them, they steer to push for there financing.

I had no intention of buying a Lexus, since I was a 40 year customer of Toyota. After owning most…read moreToyota models over the years, I reached saturation and impulsively stopped in to Lexus of Smithtown to prove how stupid it would be to pay so much more for-the same - with a little fluff. The upscale environment, courtesies towards customers and friendliness of the staff drew me in and the deal was sealed with the Gloriana. Her knowledge of the cars, adeptness with technology, and genuine caring way encouraged me to consider the leap. There was no pressure, just a pervasive sense of 'why not." Since that day last summer, we have purchased two RX350h vehicles and couldn't be happier. The staff is outstanding and Gloriana is a miracle worker!

Finally! A great experience purchasing a car. An RDX SUV from a wonderful group and a great team…read more Our salesperson, Gabriella, was astounding. There was absolutely no sales double talk, she was consistent throughout the entire buying process, and it was a same day purchase. She had everything moving rapidly, she worked very hard to earn these 5 stars, for sure. A great young lady with the most excellent personality unlike any car salesperson I've met before, and I've bought a lot of cars in the last 50 years. Her patience was above and beyond. Let me add that unlike others in this business, she knew her products. I couldn't stump her, not that I was trying, but she satisfied all of our concerns. To finalize our deal, she called on her manager Brandon. Now there's quite a gentleman. There was none of that "where would you like to be at monthly", or "what works best for you?". There was no script. He did something most managers in dealerships never do, he listened to us, and just a few minutes later, we made a deal. Shocking, I know. This dealership has a great model, a model that other dealerships could learn a lot from and most especially, treating clients with concern, and respect and giving them 100% of their attention when they are speaking with you. At the end it was time to meet the "devil", the finance manager! Well, once again, we were surprised. Kazim, like Brandon and Gabriella was friendly and got our paperwork done with no gimmicks, hidden fees, or any other games finance plays when you sit down. The process was seamless. Of course, he recommended something I would advise anyone to add to their purchase, and that's tire and wheel protection, unfortunately I declined because I hadn't used it on my last purchase, in hindsight, maybe I should have taken it. But again, there was no pressure sales from Kazim, no pushing, just good advice. I have to say that we were very happy with the price we were given, it was more than fair, but it is not the only reason that I would return to this dealership, it was just part of the entire package. Good luck to all here at this dealership, never change, you're doing it the right way, thank you for everything!!!

DON'T GO TO ACURA OF BAY SHORE!!!!…read more Customer Service is very poor in the service departmen at Acura of Bay Shore . When I asked to speak to a manager, because of a couple of ongoing problems with my vehicle, I was taken to the manager's office. The manger stood up with hands on his hips and was rude with an instant attitude. He was a very big tall man and tried to intimidate me with his stature. . Nothing was resolved. Till this day I'm still having the same issues with my vehicle: 1LOUD NOISE IN FRONT OF CAR 2. CANNOT CONNECT DEVICE TO PLAY MUSIC 3. EVERYDAY OR EVERY OTHER DAY TIRE PRESSURE IS LOW. Acura told me my rotors needed to be replaced. (They said this after I took my vehicle there several times) for the same noise. The first time I told Acura of Bayshore about the issue, they claimed they did not hear anything. Now all of a sudden it's my rotors. I went to another dealer and an outside mechanic and both said nothing was wrong with brakes tires or rotors. Acura of Bayshore have been running me around for almost a year and they're -not even trying to fix the loud noise that's coming from my car or any other issues pertaining to my SUV. I still have my warranty and they are not honoring it. Acura of Bay Shore appears to be very shady and unprofessional, and I still need my vehicle fixed. I purchased my car there almost a year ago and they think they can tell me anything and send me on my way. I spent money on tire warranty and warranties for my vehicle. They look for issues that I have to spend money on. Even then I don't belive them. Make it make sense

So I'm visiting from out of town to see a few old friends. Unfortunately for me, this past Saturday…read moremorning I ran over a pothole on the Long Island Expressway and it blew out my back tire on my Sienna. I called a total of three Toyota dealerships and I eventually landed on this one since they had both my rim and my tire in stock. Also, they do same-day service on tow-ins. One other dealership I called said they had to wait 24-48 hours with no exceptions in order to work on a car that was towed in, which I thought it was weird. I came to the service area and I was so fortunate to have Brenda help me from the service center. I explained to her my situation, visiting out of town to go to a gathering later today so she made sure I was prioritized despite my stressful situation. I wasn't able to stay another night and all dealerships close on Sundays so I had to get it fixed asap to go to my gathering an hour away from here and then drive home with my family of four the following morning. Thankfully it wasn't that busy that day and I got there around 11am and was able to get my tire fixed and out the door by 1pm. I was so elated and profusely thanked Brenda for all her efforts in getting my car fixed asap so I could not miss my gathering I was already late for and to get home safely the following morning. Thank you so much Sunrise Toyota and Brenda for not ruining my weekend trip to NY! I know it's probably unlikely to come back to this specific location, but would highly recommend this spot for any of the locals who live nearby.

The tire center never checked for a warranty and I had to pay out of pocket over $200s for a ne…read moretire after I was ran off the road a towed to there tire center

Have been a loyal customer for 6 years. I was concerned about the change in management but could…read morenot be happier with our recent experience. They were accommodating and incredibly pleasant to work with. Our consultant Gerald worked with us to make our car shopping experience stress free! He was friendly and personable and worked hard to make sure we were pleased with our purchase. Empire (Smithtown) Volvo still remains a great place to purchase or lease your vehicle!!

The Service Dept and Technicians were very helpful, knowledgeable, respectful and, their…read morecommunication during the time they had our cars was great. Thank you to all and especially Nash and Lisa. The waiting area is comfortable and everyone makes you feel welcome.

my current lease was maturing. i went to a broker for information and found that it was too rushed…read moreand i was about to settle for what i didn't want or like. when i came to legend nissan in syosset - i met michael - well let me tell you - he was patient, very kind, compassionate, honest, professional and extremely caring. my expereince was the best i have ever had after leasing with nissan since 2005. if you want that warm family feeling - go to this dealership. they know the business, the brand and truly care about the customers. michael, i went out skipping and smiling from ear to ear. thank you so much for taking care of me, understanding my needs, wants and desires. the general manager was so kind and caring. the atmosphere is calming and welcoming. and guess what if you need a job (inquire with michael and the general manager - they have some openings. thank you so much for making me so happy with my new lease. i look forward in future business opportunities as well as recommending other to this dealership!!!!!

We recently had our vehicle serviced and are very disappointed with the service. they did not…read morerepair the vehicle completely and it broke down again. We worked with Lonnie and we found the service to be overall disappointing. We were charged and the vehicle was not even fixed completely. Zero stars. We owned several Nissans, and for the Armada, have a Nissan warranty. This will be our last Nissan vehicle, and we will not use Legend again.

I've been to multiple Volvo dealerships over the years, but here on Long Island, service options…read moreare limited, so I brought my vehicle to Empire Volvo of Smithtown. My Volvo was experiencing some issues, and thankfully I had purchased an extended warranty. Unfortunately, it had been so long that I couldn't even remember the warranty company's name. That's where Raymond, my service advisor, stepped in and took care of everything. From start to finish, he handled the entire process with professionalism and made it completely stress-free. Raymond kept me informed every step of the way, answered all my questions, and best of all, made sure I had a loaner vehicle while my car was being serviced. That level of customer care made a huge difference. Empire Volvo has a gorgeous showroom, and every employee I encountered was professional, courteous, and attentive. The entire experience felt seamless and luxurious, exactly what you'd hope for from a Volvo dealership. Thank you, Raymond, for making me feel at ease and for taking such great care of my Volvo and its service needs.

My husband and I had an outstanding experience working with Lana. From start to finish, she was…read moreknowledgeable, professional, and genuinely focused on helping us find the best for us. She answered all our questions, never pressured us (this was important to us!) and made the entire process seamless and stress-free. Her exceptional service and attention to detail exceeded our expectations. The manager who helped with the financing was also very helpful, attentive and genuine. I highly recommend Lana to anyone looking for a positive car-buying experience. We do not regret coming to this dealership.

I've been dealing with East Hills since purchasing our car here in 2021. The service department…read moreexceeds all expectations. Jim and fellow workers are knowledgeable, courteous and extremely honest. I'd recommend purchasing an auto here and using their Outstanding Service Department!

SAFETY SCAM ALERT My biggest concern with East Hills Subaru…read moreof Sayville is SAFETY. I brought my vehicle in for an active passenger seatbelt/SRS airbag issue. After paying for work on this safety system, I left with the same problem unresolved, including the constant seatbelt chime and an SRS system that may not operate properly in a collision. I had already received a professional diagnosis using factory-standard diagnostic equipment and provided East Hills with the fault codes. They wanted another $300 diagnostic fee, which I declined. I paid East Hills to perform the complete work and applicable Subaru factory procedures associated with replacing the seatbelt receptacle--not simply install a part and clear a code. Most concerning, their own technician states in the service video that replacing the receptacle DID NOT resolve the problem. The technician does not mention performing the applicable SRS/occupant-detection re-zero calibration, and neither does my receipt. Yet the paperwork states the repair was completed to factory-standard satisfaction and that the vehicle was test-driven, despite the odometer not changing. When I asked for documentation confirming the re-zero calibration was performed, they could not provide it. The same warnings and fault codes remained, and I was told I would have to pay another $300 diagnostic fee, even if the issue involved the work I had just paid for. All I wanted was documentation showing the complete repair and applicable factory procedures were performed. Instead, my calls and emails eventually went unanswered. I paid for a safety-related repair, their own technician acknowledged the problem remained, and I still cannot get documentation confirming the questioned calibration was performed. Based on my experience, I would not trust East Hills Subaru of Sayville with another repair and will not return.