We came here based on what we'd heard about their integrity and service and, having bought from…read morethem, can confirm this up 100%. I live in NJ and the DMV was (to put it politely) giving me difficulties. They went above and beyond to help me get the car registered there.

I was dealing with sales person Jeffrey and he was 100% honest about the out the door price…read more Dealership had no problem letting me test drive the car, and covered the cost of any repairs that i noticed immediately. They even followed up on the status of the repairs. As well as kept in touch with me (the buyer) to ensure that i was not having any issues. Made the buying process quick and easy and i already started recommending people to buy from them.

Joe is fantastic! Bought a 2019 Nissan Rouge on 8/5. Smoothest transaction ever. Went on Monday and…read moredrove out on Tuesday with a full warranty. Car is amazing. Not even a scratch and super clean! Joe had all paperwork ready to go on Tuesday. Super nice guy. Dealer is immaculate and an amazing atmosphere. Definitely worth checking them out if your in the market for a vehicle.

Have purchased several cars from BI Auto over the years. All cars were in great condition, have…read morerecommended BI to family and friends.

Finally! A great experience purchasing a car. An RDX SUV from a wonderful group and a great team…read more Our salesperson, Gabriella, was astounding. There was absolutely no sales double talk, she was consistent throughout the entire buying process, and it was a same day purchase. She had everything moving rapidly, she worked very hard to earn these 5 stars, for sure. A great young lady with the most excellent personality unlike any car salesperson I've met before, and I've bought a lot of cars in the last 50 years. Her patience was above and beyond. Let me add that unlike others in this business, she knew her products. I couldn't stump her, not that I was trying, but she satisfied all of our concerns. To finalize our deal, she called on her manager Brandon. Now there's quite a gentleman. There was none of that "where would you like to be at monthly", or "what works best for you?". There was no script. He did something most managers in dealerships never do, he listened to us, and just a few minutes later, we made a deal. Shocking, I know. This dealership has a great model, a model that other dealerships could learn a lot from and most especially, treating clients with concern, and respect and giving them 100% of their attention when they are speaking with you. At the end it was time to meet the "devil", the finance manager! Well, once again, we were surprised. Kazim, like Brandon and Gabriella was friendly and got our paperwork done with no gimmicks, hidden fees, or any other games finance plays when you sit down. The process was seamless. Of course, he recommended something I would advise anyone to add to their purchase, and that's tire and wheel protection, unfortunately I declined because I hadn't used it on my last purchase, in hindsight, maybe I should have taken it. But again, there was no pressure sales from Kazim, no pushing, just good advice. I have to say that we were very happy with the price we were given, it was more than fair, but it is not the only reason that I would return to this dealership, it was just part of the entire package. Good luck to all here at this dealership, never change, you're doing it the right way, thank you for everything!!!

I wouldn't recommend this place!!! Spend 1,300 for a clunking noise on my Acura tlx . Got the car…read moreback and the noise is still there. Got charged 930 for a stabilizer link. That part alone is about 140. Save your money and take your car where they care about the car and where they listen to the problem your car has!!

First off I did not end up buying a car but I will explain. I reached out via email on a low…read moremileage 2012 Nissan Versa I was interested in and Steve promptly called me to discuss. I was looking to a long distance deal since the car was in NY and I live in MA and was not able to get down quickly in person. He quickly addressed my request to see the undercarriage since I could not inspect in person and sent me a video. I did research on reviews of Sweetheart and most all were positive and they have a spotless BBB record so I was confident to buy from them. He was helping to set up transport but as we were in the process of working through a deal someone local came into purchase the car. Steve actually called me to give me first crack at buying since I inquired first which I thought was outstanding where I think most dealer just want to make the sale and get it done and get their money where mine was a bit complicate with coordination of shipping. I said OK to go ahead and make the sale but if things fell through to consider me as a backup. Overall I thought this was a great experience and believe this is a trustworthy dealership and a good place to buy a used vehicle from and wish there were more used car dealers out there like Sweetheart!

Disrespectful the whole buying process. Sold me a car that blew up 2000 miles later. Super…read moreunprofessional will never buy a car from here again. Makes too many promises to get you to buy but doesn't follow through with it. Once you pay and key in hands it's "you bought the car as is"

Sold my truck to them. They gave me a great price for my truck-best offer I received. Their lot is…read morefilled with high quality cars in really great condition. Ed is first class, professionalism at its best. You don't get the pushy car dealer feel at this place. I will definitely put them at the top of my list for next car purchase.

We sold our 2008 Toyota RAV4 to Long Island Auto gallery. Stephen was personable,…read morefriendly,attentive,and gave us the best price possible. He made the process extremely easy for us and did not play games.We would highly recommend Stephen and the Li Auto Gallery team to anyone trying to sell a used car.

Husband just bought a car here. They were very reasonable and made the process seamless. We even…read moreget to avoid a trip to the DMV! Staff were very friendly and accommodating. Impressed with this dealership!

Michelle was awesome ! Walked me around the lot and helped me pick out my car! She knows her stuff…read more She made the entire process enjoyable . Recommend you ask for her .

They boast that there are no hidden fees, yet each vehicle is advertised as "Down payment of $2500…read moreor equivalent trade included in advertised prices"... what is that if not a scam ??!!

Great car dealer! Will buy from again. I purchased a 2014 jeep grand Cherokee for my son and all…read morehas been good!

If there were 100 stars it would still not be enough for the experience I received today!!…read moreI've leased many cars/trucks over the years and always get very anxious when it comes time to turn in my current vehicle and start the process over again. I simply can not stand the high pressure sale, how long the process takes, all the mind games, the price haggling etc. This time I completely switched gears and decided to go with a Subaru. I still had 3 months left on my current lease so naturally I was just going to ask questions. Within seconds of entering the dealership I was greeted with a warm welcome. I sat with Mike Chiofalo, I immediately clicked with him, I'm in the service industry and feel it is important to be yourself around people and not put on an act. I have a chatty, high energy personality with a bit of a potty mouth, Mike was great, he didn't flinch, he actually matched my energy and we chatted like we'd been friends for years! This was something I NEVER felt at the other dealership that I've been loyal to for 25 years!!! Anyway, I told him my plan to trade/sell my current vehicle and lease a new one. I had my heart set on the 2026 Crosstrek and Mike informed me it was in stock so we proceeded to take a test drive. The crosstrek is a beautiful vehicle. It's comfy, peppy has a lot of bells and whistles I was looking for and a few that I was pleasantly surprised I didn't. We proceeded to finalize my purchase, yep we went from "I just have a few questions" to okay I'll take it! Mike gave me the number I was looking for and I'll admit I was skeptical to see how much that number was going to change once we got to the financing portion, we all know how this goes you get told one thing then once they run your credit it turns into a sh*t show....I swear I was waiting to see when the "surprise hidden fees" were gonna show up and they never did! The number he gave me was the number I got!!! Yet another great experience with a new dealership. So now that all my paperwork is in order Mike brings me back to his office to take care of my insurance and registration.... Here we go again right? Wrong!!! They simply called my insurance agent and changed vehicles on my current policy, there was no " oh why don't you sit with our on site insurance agent to see if they can beat your current price" literally no additional BS. We set up my Subaru app and he gave me the tutorial on how to use it along with all the cool features in my car!!! I left there feeling calm and relieved that there was literally no stress! Overall this has been the ABSOLUTE BEST experience getting a new car!! If you have a fear of jumping ship from your current dealership to try something new, get your butt down to East Hills Subaru in Sayville!! Make sure you see Mike Chiofalo!!! Thank you again Mike

Well, I tried to buy a new 2026 Forester from them. Saw a very nice discount online so I called and…read moreasked to speak to a sales person. A young lady answered and said she could help me. I asked about the discounts offered and wanted to know if it was also offered with a cash deal or did you need to finance some with it. I was put on hold three times for a significant period of time but waited patiently for answers to some simple questions. She could not answer any of them but said she will speak to her Manager as soon as he returns and will call me back. I gave her my cell and said she can either call or text. I'm a buyer. I'm buying a Subaru Forester. Just a few questions about their online deal. Been two days now....no text, no call back. They lost a sale. I just bought a 2026 Forester Touring on the North Shore. I won't mention her name but training is needed. She was very pleasant and I'm sure she could sell cars, but she needs some training and customer service pointers. The Dealership is a good one as my relatives have purchased here in the past. Never an issue. Good luck.