THIS STORE IS HORRIBLE ONLINE. This is an email I sent them days ago now after having other emails unreplied to that details the nightmare that has been my experience with them.
"Good afternoon,
I order a lot of stuff online from many questionable sources, so I have a very high tolerance for dealing with dumb stuff, but my experience with your store has been far and away the worst I have ever experienced in my life. Let me summarize for you the ridiculous things that have happened while I was trying to spend money at your store.
First of all your checkout was broken as hell and it took me 3 tries to check out. Since it took me so long, the Teal Rick Owens Hike shirt I was trying to purchase sold out, and I was unable to purchase.
After completing my order I was charged through paypal for the full total. But then, the order didn't ship. So you had my money but there was no indication the status of my order. It took TWO WEEKS to ship, and in that time I emailed customer service multiple times and got no response. NONE AT ALL.
Finally the package shipped - but only half my items shipped. The worst part of this is that the items that shipped were not the two I wanted most, but rather the two I had added to help justify the cost of shipping. Still no word on whether or not the other 2 items had been canceled. Also, when the two items shipped I was AGAIN CHARGED for the value + tax + shipping on those two items. So now I have been DOUBLE CHARGED and I'm only getting half my items.
Today the package arrived and when I opened it I noticed the two items that didn't ship were simply crossed off on my invoice in red pen. No cancellation email, no monetary refund, JUST CROSSED OUT ON THE INVOICE.
As frosting on the cake, one of the two items you did send me, the shoes, ARE ENTIRELY THE WRONG COLORWAY. I ordered vans in black suede with a snakeskin stripe, and I received grey Vans with a burgundy stripe.
I want to know what you're going to do to make this right. Quite frankly I think it is utterly ridiculous that I'm even having to deal with this. I want you to take the shoes back - and I'm not paying for shipping back. I want my money back for the double charge and the items I didn't get. And I think I should be refunded the shipping cost too since I've now only gotten ONE ITEM I actually wanted and I would have never bought that one item alone because of the high cost of shipping."
I HAVE HEARD NOTHING BACK AND THEY HAVE DONE NOTHING TO MAKE THIS RIGHT. read more